Go Roam (previously called Feel at Home) is a service which (until May 23rd, 2022) allows Three customers to use their devices abroad at no extra cost in 71 destinations, including Europe, USA, Australia and many more.
You can text, call and even browse the internet abroad without paying any extra money, it all just comes out of your standard monthly allowance.
In the first two years after launch, Feel at Home saved customers a whopping £1.3 billion, and five months later that went up to £2.6 billion. Even on an individual level, customers are estimated to have saved an average of £202 each year in roaming costs.
That said, as a result of Brexit, Three’s roaming terms will be changing on May 23rd, 2022, and it will no longer be free, as we’ll detail below.
As a result of the UK leaving the EU, all of the UK’s major mobile networks are changing their roaming terms in one way or another, and in most cases it’s no longer going to be free.
That’s the case with Three, which from May 23rd, 2022, is adding a £2 daily charge for customers to use their allowances in the EU, and a £5 daily charge for locations outside the EU.
It’s worth noting that this change doesn’t affect Pay As You Go customers, only applies to customers who have taken out a new contract or upgraded with Three from 1 October 2021, and it’s a change that’s coming in later than for a lot of networks, but nevertheless, the days of free roaming on Three are almost over.
For now though, Three customers can still roam for free, and below we’ve detailed the exact terms of this service.
The following countries are part of Three's Go Roam service, including countries in Europe and around the World.
(Includes Jersey, Guernsey, Herm and Sark)
Costa Rica *
El Salvador *
(includes Aland Islands)
(Including Corsica, Mayotte and Reunion)
French West Indies *
(Including French Guiana, Guadeloupe, Martinique, Saint Martin, Saint Barthelemy, Les Saintes, Marie-Galante and La Desirade)
Hong Kong *
Isle of Man
(Including Vatican City, Sardinia and Sicily)
New Zealand *
(Including Madeira and the Azores)
Republic of Ireland
Sri Lanka *
United States *
(including Hawaii, Puerto Rico and US Virgin Islands)
* Go Roam Around The World destinations - Not included if you are on one of Three's older Essential plans, which are no longer sold
Country you were looking for not listed above? You can find out how much roaming costs in countries outside your allowances and those not covered by Go Roam quickly and easily here.
All Three plans now include Go Roam Around The World. including contract phones, SIM only, mobile broadband and Pay As You Go plans.
The only plans that previously didn't include Go Roam Around the World are Essential Plans, but these are no longer available.
You can access 4G speeds, however, whether 4G is available depends on the country you visit and the local network that you connect to. In countries where 4G is not available you'll be able to connect 3G and 3G+ networks instead.
5G is not available while roaming on Three at the time of writing.
You can find out more about roaming countries and the services available here.
You’re likely already set up for roaming, but there are two things you should check before you travel – firstly, that roaming is enabled on your Three account, and secondly that it’s enabled on your phone. To do both of these things, follow these steps:
Once you arrive in your destination, you’ll then get a text confirming the standard international roaming charges for the country you are in. Then another confirming that calls and texts back to the UK and the use of data will not cost any extra.
All Three customers will have Go Roam in Europe (at least until May 23rd, 2022). For the expanded offering provided by Go Roam Around the World it depends on when you joined Three and what type of plan you have.
The information contained on this website has been written to assist our readers. We do not represent Three or speak on its behalf and are entirely independent of Three.