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What is Go Roam?

Go Roam (previously called Feel at Home) is a service which (until May 23rd, 2022) allows Three customers to use their devices abroad at no extra cost in 71 destinations, including Europe, USA, Australia and many more.

You can text, call and even browse the internet abroad without paying any extra money, it all just comes out of your standard monthly allowance.

In the first two years after launch, Feel at Home saved customers a whopping £1.3 billion, and five months later that went up to £2.6 billion. Even on an individual level, customers are estimated to have saved an average of £202 each year in roaming costs.

That said, as a result of Brexit, Three’s roaming terms will be changing on May 23rd, 2022, and it will no longer be free, as we’ll detail below.

How Brexit has affected roaming

As a result of the UK leaving the EU, all of the UK’s major mobile networks are changing their roaming terms in one way or another, and in most cases it’s no longer going to be free.

That’s the case with Three, which from May 23rd, 2022, is adding a £2 daily charge for customers to use their allowances in the EU, and a £5 daily charge for locations outside the EU.

It’s worth noting that this change doesn’t affect Pay As You Go customers, only applies to customers who have taken out a new contract or upgraded with Three from 1 October 2021, and it’s a change that’s coming in later than for a lot of networks, but nevertheless, the days of free roaming on Three are almost over.

For now though, Three customers can still roam for free, and below we’ve detailed the exact terms of this service.

What countries are included?

The following countries are part of Three's Go Roam service, including countries in Europe and around the World.

Australia *

Austria

Belgium

Brazil *

Bulgaria

Channel Islands

(Includes Jersey, Guernsey, Herm and Sark)

Chile *

Croatia

Colombia *

Costa Rica *

Cyprus

Czech Republic

Denmark

El Salvador *

Estonia

Finland

(includes Aland Islands)

France

(Including Corsica, Mayotte and Reunion)

French West Indies *

(Including French Guiana, Guadeloupe, Martinique, Saint Martin, Saint Barthelemy, Les Saintes, Marie-Galante and La Desirade)

Germany

Gibraltar *

Greece

Guatemala *

Hong Kong *

Hungary

Iceland

Indonesia *

Isle of Man

Israel *

Italy

(Including Vatican City, Sardinia and Sicily)

Latvia

Liechtenstein

Lithuania

Luxembourg

Macau *

Malta

Netherlands

New Zealand *

Nicaragua

Norway

Panama *

Peru *

Poland

Portugal

(Including Madeira and the Azores)

Republic of Ireland

Romania

San Marino

Singapore *

Slovakia

Slovenia

Spain

Sri Lanka *

Sweden

Switzerland

Uruguay *

United States *

(including Hawaii, Puerto Rico and US Virgin Islands)

Vietnam *

* Go Roam Around The World destinations - Not included if you are on one of Three's older Essential plans, which are no longer sold

Other Countries

Country you were looking for not listed above? You can find out how much roaming costs in countries outside your allowances and those not covered by Go Roam quickly and easily here.

Which plans come with Go Roam?

All Three plans now include Go Roam Around The World. including contract phones, SIM only, mobile broadband and Pay As You Go plans.

The only plans that previously didn't include Go Roam Around the World are Essential Plans, but these are no longer available.

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What's included with Go Roam?

  • All calls and texts to the UK (within your standard allowance).
  • Use your data allowance abroad at no extra cost.
  • It's always free to receive calls and texts in a Go Roam destination. When calling back to the UK you need to replace the first 0 with +44 
  • You can stream and connect to Virtual Private Networks (VPNs).
  • You can make calls between Go Roam in Europe destinations.

Are there any restrictions?

  • Tethering is not allowed at all in a Go Roam Around the World destination, unless you purchase a Data Passport.
  • You can’t use more than 12GB of data of data. Similarly, when using Go Roam Around The World you can send up to 5000 texts back to the UK and make up to 3000 minutes of calls back to the UK each month.
  • Go Roam is designed for those on business trips or holidays abroad. Not for extended periods of time. If you roam in a Go Roam location for any 2 complete months in a 12-month rolling period, you risk getting international roaming suspended on your account.
  • Number that start with 070, 084, 087, 09 and 118 are not included in your allowance.
  • You can’t use your minutes allowance to make calls to local or other international numbers unless you’re in a Go Roam in Europe location, in which case you can call numbers in that location, or in other Go Roam in Europe locations (but not in the expanded Go Roam Around the World list of locations).
  • Three may restrict file sharing and the downloading of large files when in a Go Roam Around the World location.

Can I enjoy 4G and 5G speeds in Go Roam destinations?

You can access 4G speeds, however, whether 4G is available depends on the country you visit and the local network that you connect to. In countries where 4G is not available you'll be able to connect 3G and 3G+ networks instead.

5G is not available while roaming on Three at the time of writing.

You can find out more about roaming countries and the services available here.

How do I activate Go Roam roaming?

You’re likely already set up for roaming, but there are two things you should check before you travel – firstly, that roaming is enabled on your Three account, and secondly that it’s enabled on your phone. To do both of these things, follow these steps:

  1. Login to your My3 account or open the My3 application on your device
  2. Open the "International Settings" section
  3. Select the ‘UK and abroad’ toggle
  4. Turn on roaming on your phone (iPhone - Settings > Mobile Data > Mobile Data Options > Data roaming) (Android - Settings > Mobile Network > Data Roaming > All networks). Note that the exact process on Android may differ from this depending on what phone you have.

Once you arrive in your destination, you’ll then get a text confirming the standard international roaming charges for the country you are in. Then another confirming that calls and texts back to the UK and the use of data will not cost any extra.

I'm already a Three customer do I have Go Roam?

All Three customers will have Go Roam in Europe (at least until May 23rd, 2022). For the expanded offering provided by Go Roam Around the World it depends on when you joined Three and what type of plan you have.

  • If you joined Three between 18th March 2014 on Pay Monthly or 29th June 2014 on SIM Only and 11th July 2016 and haven’t changed or upgraded your plan since then you will be able to make use of Go Roam Around the World, as it was included with all plans.
  • If you joined after 11th July 2016 you have Go Roam Around the World as long as your tariff has Advanced Plan in the name (or is a Pay As You Go, tablet or mobile broadband plan).
  • If you joined after 11th July 2016 and have an Essential Plan then you have Go Roam in Europe.
  • If you are in any doubt you can login to your My3 Account to view plan details.

View Go Roam Terms and Conditions


The information contained on this website has been written to assist our readers. We do not represent Three or speak on its behalf and are entirely independent of Three.

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