Generation UMTS

18th November, 2003

Europe : ADC announced today that T-Mobile Austria will deploy ADC's Metrica(R) performance management software for its Universal Mobile Telecommunications Service (UMTS).

T-Mobile Austria will standardize Metrica across all its wireless networks as the company launches new advanced third-generation (3G) services, and currently uses Metrica for its GSM and General Packet Radio Service (GPRS) networks. T-Mobile Austria serves more than two million wireless customers.

"T-Mobile is aggressively deploying UMTS in Europe to deliver wireless broadband services, and as one of the leading wireless service providers in Austria we want to ensure the highest quality service for our customers," said Walter Langer, vice president of performance management for T-Mobile Austria. "Our experience with Metrica assures us that it will help us deliver on our brand promise to our customers."

Metrica provides T-Mobile Austria with a consolidated view of key performance indicators, giving the service provider comprehensive visibility of network quality and utilization. With this information, T-Mobile can run its networks at maximum efficiency, maintaining its highly competitive service quality while dynamically deploying UMTS capacity to match the growth in demand. It also provides the tools needed to help detect both long-term and immediate problems and distinguish between service-affecting and non-service-affecting network-quality issues.

"T-Mobile Austria is one of the most innovative network operators in Europe," said David Heaps, senior vice president of the Software Systems Business Unit and general manager of its Metrica group for ADC. "We've worked with T-Mobile Austria for a number of years and we've seen an exciting evolution in the services it provides to its customers, including its GPRS launch and now UMTS. There is a very strong commitment to quality and T-Mobile Austria enjoys a strong, loyal customer base as a result."

In addition to performance-management solutions, ADC also offers Metrica Service Manager, a Service Quality Management (SQM) solution that manages end-to-end service quality in real-time and provides historical analysis against customer-focused quality objectives for both existing and emergent services. More information on ADC's OSS solutions can be found on the Web at www.adc.com/software.