US : RADCOM unveiled QTrace, a powerful new addition to Omni-Q, its award-winning network and service quality management system.  QTrace facilitates real-time troubleshooting and emergency call detection by enabling call searches across multiple sites.  Its multi-server architecture support allows online call tracing of all open calls, on select call groups, across large mobile networks.  Using QTrace, operators can export full session traces without having to install software.  The shared information provides insight into subscriber behavior and experience that is valuable to operator engineering, customer care, and marketing groups.

The Omni-Q system is a comprehensive, next-generation network testing, monitoring and performance quality management solution. It consists of a powerful and user-friendly central management module and a broad range of intrusive and non-intrusive probes covering various networks and services, including VoIP, UMTS, CDMA, and data.  Omni-Q is powered by the Gear Set, an innovative chipset online session processor, the foundation of the company’s high-end, hardware-based probe, the R70.  The R70 delivers the highest performance in the industry, and is fully scalable for future challenges.  The system solution provides both vertical (7 layers) and Horizontal (cross-network) visibility into every session/event affecting the successful delivery of services. This visibility is network-element (NE) independent, and is not sensitive to the introduction of new services, software upgrades or modifications.

“In the battle for subscribers, mobile data operators are continuously seeking new ways to improve and maintain customer relationships”, said Avi Zamir, President, RADCOM Equipment, Inc.  “QTrace supports this effort on multiple customer care fronts including troubleshooting and analysis, emergency call verification, new service acceptance and pre-mediation.  The system’s one-click, drill-down troubleshooting capability speeds help desk response time and allows support personnel to widen the online call tracing capability from a single session to multiple session groups.   This capability not only enables pro-active service quality monitoring but also helps maximize truck roll efficiency.   We are pleased to offer a solution that helps service providers decrease operating expenses and increase customer satisfaction.”