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30th July,2004

Canada : Sigma Systems announced the availability of the Sigma Service Management Suite for Mobile Wireless Service Providers.

Inset is Brian Cappellani, CTO, Sigma Systems quoted below.

This wireless service management solution has been deployed at a large North American wireless service provider, providing the order management, service provisioning and activation, and billing/customer care system integration for a broad range of leading edge wireless data, voice, paging and multi-media messaging services.

"The deployment of next-generation 2.5G and 3G wireless has led to an explosive growth in new applications and services. Service providers need to respond quickly to new market opportunities and competitors' services," said Brian Cappellani, CTO, Sigma Systems. "Service providers now require new OSS infrastructures that can facilitate rapid introduction and automated provisioning of complex services and service bundles, as well as reduce operating costs and increase margins."

"Subscribers want greater service transparency between their wireline and mobility services, so there is an emerging trend for cable and wireless service providers to partner and offer converged voice and data services," said Larry Goldman, Partner, OSS Observer. "New wireless OSS systems must support the delivery of these converged services."

Sigma's wireless Service Management Suite addresses this challenge and delivers key benefits for wireless and converged services:

- Much faster time to market for new services and new mobile wireless
devices

- Automated service bundle provisioning based on handset capabilities

- Powerful order management capability to substantially reduce order
fallout, rapidly resolve order problems and provide extensive
management reports on order activity

- Deployment of an integrated and common Service Management Information
Model that provides a comprehensive view of all subscriber services
and orders, service definitions, and network and device capability

- Ability to add or modify service applications and network elements
while minimizing any changes in the service provider's order entry,
billing or provisioning processes - and delivering the ability to
offer a consistent service across a vendor and technology agnostic
wireless infrastructure

- Substantial reductions in operational costs as well as delivering
proven carrier-class scalability and availability

"The Sigma Service Management Suite for wireless service providers leverages the powerful intelligence in our Service Management Platform (SMP) and Service Management Information Model enabling wireless service providers to offer new and differentiated services more quickly and efficiently," said Tim Spencer, President, Sigma Systems. "This enables wireless service providers to increase ARPU, minimize customer churn and enhance competitiveness. Our ongoing product investments ensure we can address the evolving service management challenges of the wireless marketplace. By extending our solutions to incorporate mobile wireless, we are best able to facilitate service partnerships between mobile wireless service providers and cable operators, providing each with the ability to extend their service offerings into a broader consumer base."

The Sigma Service Management Platform is the core of Sigma's comprehensive portfolio of service management solutions, which also includes advanced capabilities for provisioning subscriber services including data services, voice over IP, mobile wireless, wireless data and satellite services, video, video over IP, network and resource management and advanced service assurance tools. With more than 14-million subscribers under management world-wide, Sigma Systems is a global leader in service management for broadband and wireless service providers. Sigma's comprehensive capabilities include support for multi-vendor, multi-service networks including wireless telephony and data, multi-media and messaging services, Packet cable telephony, SIP telephony, GR303/V5.2 telephony, cable high-speed internet, ISP services, wireless 1x, 2.5G/3G infrastructures, and advanced set- top boxes.

About Sigma Systems

Sigma Systems is the premier provider and leader in designing, developing and deploying broadband and wireless OSS solutions including creating, managing, provisioning and diagnosing broadband and wireless services. The company's award-winning Service Management(TM) Platform empowers service providers for cable, wireless and satellite to automate their service delivery environment, significantly lower their operating and capital expenses, while leveraging their existing technology and back-office investments. Sigma Systems is also the first OSS provider to deliver automated service provisioning solutions for cable high-speed Internet, interactive TV and cable telephony services. The company's OSS products are the most configurable, adaptable, scalable and reliable in the market place today - where operators can readily deploy with confidence based upon Sigma's commercial experience.

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