Europe
: Vodafone Group Plc (“Vodafone”) announces today key
performance indicators for the quarter ended 31 December 2004.
Inset
is Arun Sarin, Chief Executive of Vodafone quoted below.
The
main highlights are:
•Strongest
quarter of net additions since December 2000 with over 5.4 million
organic net additions, bringing the total proportionate customer
base to over 151.8 million
•Highest
quarter ever for new Vodafone live! customers of 3.9 million, bringing
global Vodafone live! controlled customer base to 28.3 million,
including 12.9 million in Japan
•ARPU
trends continued to develop in line with expectations; non-voice
services increased to 16.7% of controlled service revenue
•Successful
launch of Vodafone live! with 3G across 13 markets
•In
total, over 400,000 Vodafone Mobile Connect customers, including
over 170,000 3G enabled customers
•2.4
billion shares repurchased in the financial year to date at a cost
of £3.2 billion Arun Sarin, Chief Executive of Vodafone, commented:
“I am very pleased to announce another impressive quarter
for customer and revenue growth. We have seen consistently strong
performances across Europe and in the US, whilst we continue to
focus on our turnaround programme in Japan.
In
the last quarter we saw record new Vodafone live! customer additions
in our controlled base of 3.9 million, which contributed to a total
of over 28 million customers across our controlled networks. This
highlights our success in attracting and migrating customers to
new services. Our customer proposition is enhanced by Vodafone live!
with 3G and we have seen positive early indications following our
launch in November.
Overall
these KPIs are in line with our expectations and we maintain our
guidance for the full year to
March 2005.”
United
Kingdom
Vodafone UK added 641,000 net customers in the quarter, taking the
total base to 15.2 million customers, an increase of over 9% since
last year. Churn has continued its improving trend due to ongoing
focus on customer retention and loyalty initiatives. Blended annual
ARPU reduced to £314 from £318 for the year to December
compared to the year to September 2004, principally due to the impact
of the reduction in incoming call termination rates of approximately
30% effective from 1 September 2004.
The
growth in average customers more than offset the fall in ARPU and
led to a 3% growth in service revenue for the quarter when compared
to the same quarter last year. Excluding the effect of the reduction
in termination rates, service revenue grew by around 7% in the quarter.
Non-voice services as a percentage of service revenue for the year
to December 2004 were 17.9%, up from 15.5% for the year to December
2003, with Vodafone live! customers now exceeding 3 million.
Net
acquisition and retention costs as a percentage of service revenue
in the quarter were stable compared to the same period last year,
but higher than the quarter to September 2004 due to seasonal promotional
activity.
Germany
Net customer additions of 843,000 demonstrated continued strong
growth in Germany and resulted in a closing base of 26.9 million
customers, with churn remaining stable compared to the previous
quarter.
Blended
annual ARPU for the year to December was €303 compared to €305
for the year to September 2004, reflecting the impact of lower spending
new customers. Bundled minute plans continued to be successful and
have a positive impact on ARPU.
Strong
customer growth was the primary driver behind a 6% increase in service
revenue for the quarter compared to the same quarter last year.
Non-voice services as a percentage of service revenue for the year
to December 2004 were 17.7%, up from 17.2% for the year to December
2003, benefiting from the increase in Vodafone live! customers to
4.3 million.
Net
acquisition and retention costs as a percentage of service revenue
in the quarter were lower than the same period last year, but higher
than the quarter to September 2004 due to seasonal promotional activity.