Europe : The Motorola A920 ( a statement from 3 UK ).

We are aware that a limited number of the first batch of Motorola A920 phones were not Bluetooth® enabled.

What we're doing about it

We are providing a free service for Motorola A920 users to check if their handsets are Bluetooth® enabled, and to upgrade the software on their handsets if required.

How it works

From December 8th, any Motorola A920 customer will be able to take their handset to any one of our flagship 3Stores or the 160 3Points in Superdrug outlets.

The process takes 3 working days and wherever possible, we will provide a loan handset.

If this is not convenient, we can provide an exchange service where the handset will be collected and simultaneously replaced by an A920 which is Bluetooth® enabled. No charge will be made for this carrier exchange service. Customers should call 3 customer services by dialling 333 from their handset, or 0870 7330 333 from any other phone to find out more about this service.

We apologise to those customers who have been inconvenienced by this. We are confident that we can rectify this problem quickly and efficiently and with minimum inconvenience.

Does the A920 support infrared?
We have received queries from some customers as to whether the Motorola A920 supports infrared (to enable it to connect to other infrared devices). The current version of the software does not support infrared, however, we are pleased to announce that we plan to release a further software version for the A920 which will support infrared next year at a price to be determined. More details will be made available in due course.

Access to 3's content services
The A920 allows access to 3’s content services, ranging from news and weather to games and entertainment. However, the service does not provide open access to the internet through this handset.

What is Bluetooth®?
Bluetooth® is a revolutionary new technology that allows different electronic devices to share data and communicate without using wires. These devices include phones, printers, personal computers or laptops. In order for it to work, both devices need to be “Bluetooth® enabled”.