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Service Assurance for H3G Mobile Websites

21st December, 2004

Europe : ORMvision, the European collaborative business process management (CBPM) software provider, today announced a contract with H3G Italy, the Italian mobile video company of the Hutchison Whampoa Group, to deploy ORMvision’s ORMcenter software to manage service assurance for mobile websites (Msites).

H3G is one of Italy’s main mobile operators with more than two million mobile subscribers. Serving its fast growing customer base and supporting new (3G) services required a rapid expansion of its network and services. It also placed enormous emphasis on the close management of both its network and system vendors and application and content providers.

ORMcenter streamlines communication and collaboration between operations departments of interconnected telecommunication operators, service providers and suppliers. The software manages end-to-end quality of service (QoS) and service level agreements (SLA) across the whole spectrum of telecoms operations, from quotation and provisioning through fault management to business activity monitoring and SLA management.

For H3G, ORMcenter will manage the fault-management process and planned-work process with the content providers (video streaming, games etc) and the relations with network operators, for backbone, leased lines and call relay. The system will manage in excess of 25 vendors, including 20 content providers, as well as relationships with Vodafone and Telecom Italia.

Phil Church, CEO of ORMvision, said: “Service assurance for mobile websites is being recognised as one of the most important application areas of business process management, as it delivers instant value to the customer. At the same time it adds certainty to the day-to-day operational relationship with application and content providers, and provides swift payback, a win-win position for all concerned.”

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