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Three inTouch: Everything you need to know

By Kevin Thomas on 06th April 2016

Three inTouch

High speed data and lots of minutes are great things to have, but a network still needs to get the basics right, like for example actually having enough signal to make and receive phone calls. For the most part Three should have you covered in that regard, as it has some amount of coverage in most parts of the UK. But no network is perfect and there are always coverage black spots. That’s where Three inTouch comes in. With the help of this you never need lose signal again. Here’s everything you need to know.

What is it?

Three inTouch is an app which allows you to make and receive calls and texts over Wi-Fi, which could be useful if you’re somewhere with a Wi-Fi connection but no mobile signal. That might sound like something that’s unlikely to often happen, but mobile signals often struggle to penetrate walls and so they can be weaker inside, which is exactly where you’re likely to find Wi-Fi. 

If you have weak signal at home or work then Three inTouch could solve the problem and even if you don’t it’s worth having, in case you ever find yourself somewhere with Wi-Fi but little to no mobile reception.

Then of course there’s the London Underground. Three has given its customers access to Wi-Fi while at stations and on platforms. You’re not going to get any mobile signal down there, but with inTouch you’ll still be able to keep in contact with the outside world and use your phone as normal.

It’s simple to use as well, with calls and texts coming out of your existing monthly price plan or pay as you go credit and using your normal Three number, so you don’t pay anything extra and you don’t need a separate login or password.

How do I get it?

You can download the free app from Google Play or the Apple App Store, then connect to Three’s 3G or 4G network to activate it and pick which Wi-Fi network you want to use to call and text over. Then you’re good to go. Of course you need to be a Three customer to actually use it and you can only send and receive texts through the inTouch app when using the service. So although it uses your mobile number you can't use your standard SMS app. For more details on getting started, check out the video below.

InTouch is available now for Android and iOS.

Thing to bear in mind

Although only Three customers can use inTouch it can be used to call or text people on any network. Likewise people on any network can call or text you and it will come through on Three inTouch if you’re connected to it.

Three inTouch is available for Android 4.0 devices and above and iOS 6 devices and above, however it doesn’t work with the HTC One X, Huawei P2, Sony Xperia J, iPhone 3GS, Huawei Ascend P2 or dual SIM Android phones. It's also not available for the Sony Xperia Z1 Compact on Android Lollipop.

As the service works over Wi-Fi Three won’t charge you for the data use, but if you have limited data allowances on your home broadband you should be aware that inTouch uses around 0.7 megabytes of data per minute.

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