Vodafone my account information

[MRGS1]

Can anybody at vodafone say why when you go to my account on vodafone live all the personal info is gone? You were able to get your balance,purchase history etc now there is nothing.

[Neil201]

I've also noticed the working "This information may be out of date by up to 72hrs" replaced with "This information my be up to 24hrs out of date" or similar wording to that effect. Does this mean the billing time delays have been improved?

[Hopefullyuseful]

Hi,

Sorry for the delay in posting, we're really busy over at our own Vodafone eForum at the moment.

We've been updating our online billing and account system recently which has affected some customers viewing their billing info. We've also revamped the internet on your phone too in recent months so Live! is incorporated in its own section of the online features. It's worth us taking a look at your account though and even speaking with our online team for you to see if there's anything we can do to get it going again.

To get in touch with us directly in the forum team, just follow this link to our online contact us form (https://online.vodafone.co.uk/dispatch/Portal/appmanager/vodafone/wrp?_nfpb=true&_pageLabel=Page_Help_ContactUs&pageID=PCU_0002) and send us your details in an e-mail. Also, include the code FIT135 somewhere in the actual body of your query and it will come to us here. We'll get it sorted for you.

In terms of the network delay for calls, texts and data, as far as we're aware this is still currently up to 72 hours.

Thanks

Hopefullyuseful
Vodafone UK