Vodafone Refused To Accept Advance Notice Of Cancellation

[Calm1]

My Vodafone agreement expires in April and thanks to the wonderful service that I have received it will not be renewed. Due to work commitments I will not be in the country for March & April so I sent a letter to Disconnections. I informed them that I wished to terminate the contract on the final date of the agreement in line with the terms and conditions of the contract, which state that I must give at least 30 days notice of cancellation. Simple request, how could anyone have problems with that, but we are talking about Vodafone.

I received a letter this morning informing me that if I wanted to cancel my contract early I would have to pay the balance of the contract. Yes this is true but I had not requested early termination, I had given a date, the final day of my agreement to close my account.

I called VF and explained the situation, I was informed that I had sent in the notice too early and I must send it 30 days before expiry. I asked her to refer to the VF terms and conditions, which I had on my desk, where it clearly states 'at least' thirty days.I asked to speak to a Manager or Supervisor, which was denied and I was asked to hold.

5 minutes of VF music and she returned to inform me that as I had asked for a PAC I had to give 30 days notice, but I had NOT asked for a PAC. My letter was very simple and very clear as to what I had requested. On hold again, this time when she returned I was told the cancellation upon expiry will be placed on my account. I had to asked for written confirmation.

A simple request, why the grief? Is it because the Networks try to make it as difficult as possible for a customer to move on, no matter how bad the service that they have received?

VF Team, I wait your comments. :confused:

[pav]

I don't work for voda, but if you still want to leave voda at the end of your contract. I would request the termination of your contract or request a PAC code 30 days before the end of your contract just in case they disregard the letter you have already sent them.

[Calm1]

I have proof of posting, Royal Mail Next Day Special Delivery receipt and online confirmation, a reply, albeit nothing to do with my letter I sent and also the name and extention of the young lady I spoke to today. I am also waiting for written confirmation, what more do I need to get rid of Vodafone? Do you not feel I have done enough to advise the termination of my agreement?

[pav]

There are several voda csr's who are members on the forum who will be able to advise you more on your question.

All I can say is that I have always waited until 30 days before or I was outside my contracted period before giving notice or requesting PAC code.

[Calm1]

All I can say is that I have always waited until 30 days before or I was outside my contracted period before giving notice or requesting PAC code.

That is one of the reasons why we so many people trying to enter the UK, freedom of choice.

You have decided that the above was the ideal action for you to take with regards to the contract that you were tied into and it suited you to act in this way. As was my action, taken within the terms and conditions of the Vodafone agreement, followed to the letter. Yet I had to really push to get them to accept it because at first they refused.

Could it be if they don't accept notice of cancellation till 30 days before the end of the agreement they can squeeze an extra month out of you. Multiply one month payments by several thousands! Look how CPW act and how difficult they make it to give notice, it's easier to escape from the jaws of a Pit Bull.

:bandit:

[pav]

If you give your 30 days notice before the end of your min contracted period, and you are disconnected at the end of the min term of your contract. You should not be billed for more than than this.

Deepening on your billing cycle and your disconnection date your last bill will either show that you are in credit or that you owe them for the difference in your billing date and your disconnection date. If you have then used more than your monthly allowance of calls etc you will then get another bill for these charges.

When I left my last network my final bill showed I was in credit, but I then had to phone up the network to get my account credited back with this credit as if the credit was below a certain amount the refund was not automatic.

[spartan73]

i can't believe how far downhill vodafone customer services have gone, i used to work for their customer services and tech support and can honstly say if u rang me i would of been able to see the letter you sent (scan remains on you account) simply opened a window in the current system and set the date... there was no need for a manager to look at this or be asked to... simply shows she had not been trained properly.