colpac
14-01-2008, 09:21 PM
After my original N95 suffering water damage, i sent it off for repair or replacement with the warranty company.
Despite promising a 5 day turnaround it has taken almost 2 months to get my new handset. The policy does explain that it is NOT a new for old policy and you would get a new phone in similar condition to your old one.
During the phone calls over the last few weeks i was told that they had ordered a new phone and i would get it as soon as it came in. At the worst i was expecting a reconditioned one.
When it arrived today (no box etc ,just in a jiffy bag) it was obvious it has had a new cover fitted but the screen was filthy and there is a lot of wear and scratches to the camera surround on the rear.
it has V 20.0.015 firmware on, has internet settings for Vodafone, o2 and Orange as well as about 10 various named WLAN access points. It also has a Yahoo e mail account for someone called Mark Wi**son. To top things off it has a load of ringtones installed (e.g " My wife has a large fa**y" ) that my 10 year old son found a little shocking when he was going through them.
Surely this is incorrect of the insurance company? I can accept that i may get a second hand/reconditioned phone but i would expect it to have been wiped completely. It just seems strange that it has the latest firmware that hasn't been out that long yet still has loads of stuff on it.
My questions are
Why has someone up until recently been using the phone?
How have the insurance company ended up with it?
Why was it not formatted etc?
Oh and to top it off they never returned my charger or box i sent my old one off in. I will be ringing them in the morning but would just like a few opinions on what has happened.
Despite promising a 5 day turnaround it has taken almost 2 months to get my new handset. The policy does explain that it is NOT a new for old policy and you would get a new phone in similar condition to your old one.
During the phone calls over the last few weeks i was told that they had ordered a new phone and i would get it as soon as it came in. At the worst i was expecting a reconditioned one.
When it arrived today (no box etc ,just in a jiffy bag) it was obvious it has had a new cover fitted but the screen was filthy and there is a lot of wear and scratches to the camera surround on the rear.
it has V 20.0.015 firmware on, has internet settings for Vodafone, o2 and Orange as well as about 10 various named WLAN access points. It also has a Yahoo e mail account for someone called Mark Wi**son. To top things off it has a load of ringtones installed (e.g " My wife has a large fa**y" ) that my 10 year old son found a little shocking when he was going through them.
Surely this is incorrect of the insurance company? I can accept that i may get a second hand/reconditioned phone but i would expect it to have been wiped completely. It just seems strange that it has the latest firmware that hasn't been out that long yet still has loads of stuff on it.
My questions are
Why has someone up until recently been using the phone?
How have the insurance company ended up with it?
Why was it not formatted etc?
Oh and to top it off they never returned my charger or box i sent my old one off in. I will be ringing them in the morning but would just like a few opinions on what has happened.