uksparx
08-01-2008, 10:23 PM
Hi I have not been with vodafone for very long but there customer service is shocking.
My phone a moto Z8 has been playing up , switching it self off, poor battery life arranged for a replacement this never turned up.
No one gives there full name as it is company policy.
To speak to a manager you request it with customer service , who inform you that a manager will call you in 24-48 hours.
I have done this on numurous occassions and have never been called back.
By moaning to someone , I managaed to speak to a manager once who promised me the earth but has deliverd nothing.
1) He promised to send out a replacement phone with a new battery.
A old moto phone turned up with no battery , the courier took my Z8 with battery , So im now left with a old phone without a battery.
2) He also promised to waive my months phone bill.
Recived my bill yesterday, the months bill is still there.
I now await a phone call from a manager again!!!
My phone a moto Z8 has been playing up , switching it self off, poor battery life arranged for a replacement this never turned up.
No one gives there full name as it is company policy.
To speak to a manager you request it with customer service , who inform you that a manager will call you in 24-48 hours.
I have done this on numurous occassions and have never been called back.
By moaning to someone , I managaed to speak to a manager once who promised me the earth but has deliverd nothing.
1) He promised to send out a replacement phone with a new battery.
A old moto phone turned up with no battery , the courier took my Z8 with battery , So im now left with a old phone without a battery.
2) He also promised to waive my months phone bill.
Recived my bill yesterday, the months bill is still there.
I now await a phone call from a manager again!!!