craigbrass
01-01-2008, 06:53 PM
Ok, here we go. Around March / April time last year, I got a business contract with T-Mobile. I selected the MDA Vario II (re-badged HTC TyTN) with monthly credit and Web and Walk Plus so I could use the internet wherever I was.
Now, all this was fine until the 26th of November. On this date, I quickly realised I wasn't receiving calls and making calls was failing. I wondered what was going on. I tried restarting my phone, removing the battery and SIM for an hour and soft resets but nothing helped.
Eventually, after a couple of calls and them asking me to do things, a guy in tech support told me they were having network issues with 3G and explained how to change to 2G. I asked what is the estimated time of resolution and he said a few days and to try switching back in a week just to be safe. I did in about a week but the same issue was existent so went back to 2G.
Every week or so, I tried 3G again just to see if it was working or not but it never began working again.
A few days ago, T-Mobile released the Windows Mobile 6 flashing kit for my phone so I could upgrade (was on version 5 before). I upgraded and it reset my phone to use 3G. I found that the same thing was happening. This basically proved what I knew, it isn't the phone at fault.
I called T-Mobile again and he started checking the area. He quickly told me that I had good coverage where I am and passed me through to technical support. They then told me, after doing a few things, I needed to provide 5 examples of it happening and they would pass it to their engineers. I got this information and phoned back. I was then told that they needed to be spaced out 30 minutes apart. Fine, did this and phoned back. I then explained the information to this woman and she checked and said I wasn't in a 3G area even though the street check check (http://www.t-mobile.co.uk/services/coverage/street-check/) says very good and shows 4 bars. I said my phone confirms this by showing 3-4 bar signal and the fact that if I connect to the internet, I can hook it up and get 70-80kb/s download speed. I asked her what was I ment to do and she said just leave it on 2G all the time!!! This obviously defeats the object of having the mobile internet as 2G only gives about 4kb/s which is worse than dialup. I then got annoyed and she said she could forward it to the engineers anyway but they will just get back and say the same thing. She then told me they need to be spaced an hour apart!!!
I am totally raging now. Anybody else had similar problems?
My postcode is CA1 2WD and I am in Carlisle in Cumbria.
Now, all this was fine until the 26th of November. On this date, I quickly realised I wasn't receiving calls and making calls was failing. I wondered what was going on. I tried restarting my phone, removing the battery and SIM for an hour and soft resets but nothing helped.
Eventually, after a couple of calls and them asking me to do things, a guy in tech support told me they were having network issues with 3G and explained how to change to 2G. I asked what is the estimated time of resolution and he said a few days and to try switching back in a week just to be safe. I did in about a week but the same issue was existent so went back to 2G.
Every week or so, I tried 3G again just to see if it was working or not but it never began working again.
A few days ago, T-Mobile released the Windows Mobile 6 flashing kit for my phone so I could upgrade (was on version 5 before). I upgraded and it reset my phone to use 3G. I found that the same thing was happening. This basically proved what I knew, it isn't the phone at fault.
I called T-Mobile again and he started checking the area. He quickly told me that I had good coverage where I am and passed me through to technical support. They then told me, after doing a few things, I needed to provide 5 examples of it happening and they would pass it to their engineers. I got this information and phoned back. I was then told that they needed to be spaced out 30 minutes apart. Fine, did this and phoned back. I then explained the information to this woman and she checked and said I wasn't in a 3G area even though the street check check (http://www.t-mobile.co.uk/services/coverage/street-check/) says very good and shows 4 bars. I said my phone confirms this by showing 3-4 bar signal and the fact that if I connect to the internet, I can hook it up and get 70-80kb/s download speed. I asked her what was I ment to do and she said just leave it on 2G all the time!!! This obviously defeats the object of having the mobile internet as 2G only gives about 4kb/s which is worse than dialup. I then got annoyed and she said she could forward it to the engineers anyway but they will just get back and say the same thing. She then told me they need to be spaced an hour apart!!!
I am totally raging now. Anybody else had similar problems?
My postcode is CA1 2WD and I am in Carlisle in Cumbria.