tucker
23-12-2007, 09:25 AM
Can I just say that O2's left hand doesn't know what it's right is doing.
If anyone is thinking of taking up a contract with O2, please, please, please think twice about doing it. We had three accounts in our house hold and O2 managed to make a pigs ear of ALL of them. Here is a copy of my email I sent to them recently...
would like to address the following complaints for three mobile phone accounts:
079215 (100265)
Date of Birth: 17 Postcode: Y
This account was reported stolen and the sim card was barred some time ago. However, despite my cancelling this contract after it had expired in March 2006, this action was not carried out by yourselves and money was still being taken out of my bank account. When I spoke to one of your manager's a week ago, he said that he would clear the balance on this account but was not able to refund me since March when the account was renewed without my consent. He told me that because I didn't know the date I had cancelled it, I couldn't be refunded. After this conversation, I spoke to family members who remember my cancelling the contract who were present at the time. Besides this, surely it is not past O2 to recognise that I WOULD NOT WANT MY CONTRACT RENEWING IF I DON'T HAVE A SIM CARD FOR THIS CONTRACT!!! I expect a full refund of the money which has been stolen from my bank account from March 2006 when the contract expired.
0773 (3776577-00)
Date of Birth: 17/ Postcode: YO3
Last year I wanted to terminate this contract, and when I spoke to o2 customer care, they persuaded me to stay for another term of 18 months at £10 per month but with also £100 credit. I agreed to this except after the credit had been expended, I was continued to be charged £25 per month instead of £10 which I was quoted. This however, was resolved and I have received the £180 that was stolen from my account. I had asked at the time, that my contract should be cancelled there and then as O2 had been in breach of the verbal contract I had made over the phone. This has not been the case and I want this to be terminated from the time I reported it and the accumulated balance since then cleared.
07736
Date of Birth: Postcode: YO3
This account belongs to my sister, however, this was charged to my bank account through DD. The last time her contract was renewed, she down graded to £20 per month from £25. However, £26.50 had been taken out of my bank account. When she spoke to customer care, she was accused of going over her monthly limit, but she hardly ever used her phone. She told them this but then she was accused to subscibing for mulimedia messages which were very much repulsive. My sister has been very upset over this as although she had recieved these mms messages, she has never at anytime requested them, and it has been my bank account that has been charged for them. I trust that you are going to put this right too and refund these erroneous messages.
I expect these above issues to be resolved by the 14 December 2007 prior my contacting OTELO for their assistance in these matters.
Kind regards,
Phill
I was told that I would receive a £380 refund for the stolen phone but I haven't, the told me they would contact my sister over her account which they haven't done. They said they could backdate the cancellation to my phone so I am contacting OTELO the ombudsman assigned to O2.
The email above doesn't mention how customer care (???) emailed me calling me James when my name is Phill! Nor how they were completely useless!
Whatever you do, please do not take out a contract with O2 - trust me it doesn't pay.
If anyone is thinking of taking up a contract with O2, please, please, please think twice about doing it. We had three accounts in our house hold and O2 managed to make a pigs ear of ALL of them. Here is a copy of my email I sent to them recently...
would like to address the following complaints for three mobile phone accounts:
079215 (100265)
Date of Birth: 17 Postcode: Y
This account was reported stolen and the sim card was barred some time ago. However, despite my cancelling this contract after it had expired in March 2006, this action was not carried out by yourselves and money was still being taken out of my bank account. When I spoke to one of your manager's a week ago, he said that he would clear the balance on this account but was not able to refund me since March when the account was renewed without my consent. He told me that because I didn't know the date I had cancelled it, I couldn't be refunded. After this conversation, I spoke to family members who remember my cancelling the contract who were present at the time. Besides this, surely it is not past O2 to recognise that I WOULD NOT WANT MY CONTRACT RENEWING IF I DON'T HAVE A SIM CARD FOR THIS CONTRACT!!! I expect a full refund of the money which has been stolen from my bank account from March 2006 when the contract expired.
0773 (3776577-00)
Date of Birth: 17/ Postcode: YO3
Last year I wanted to terminate this contract, and when I spoke to o2 customer care, they persuaded me to stay for another term of 18 months at £10 per month but with also £100 credit. I agreed to this except after the credit had been expended, I was continued to be charged £25 per month instead of £10 which I was quoted. This however, was resolved and I have received the £180 that was stolen from my account. I had asked at the time, that my contract should be cancelled there and then as O2 had been in breach of the verbal contract I had made over the phone. This has not been the case and I want this to be terminated from the time I reported it and the accumulated balance since then cleared.
07736
Date of Birth: Postcode: YO3
This account belongs to my sister, however, this was charged to my bank account through DD. The last time her contract was renewed, she down graded to £20 per month from £25. However, £26.50 had been taken out of my bank account. When she spoke to customer care, she was accused of going over her monthly limit, but she hardly ever used her phone. She told them this but then she was accused to subscibing for mulimedia messages which were very much repulsive. My sister has been very upset over this as although she had recieved these mms messages, she has never at anytime requested them, and it has been my bank account that has been charged for them. I trust that you are going to put this right too and refund these erroneous messages.
I expect these above issues to be resolved by the 14 December 2007 prior my contacting OTELO for their assistance in these matters.
Kind regards,
Phill
I was told that I would receive a £380 refund for the stolen phone but I haven't, the told me they would contact my sister over her account which they haven't done. They said they could backdate the cancellation to my phone so I am contacting OTELO the ombudsman assigned to O2.
The email above doesn't mention how customer care (???) emailed me calling me James when my name is Phill! Nor how they were completely useless!
Whatever you do, please do not take out a contract with O2 - trust me it doesn't pay.