Not a good start!

[emleymoor]

I recently (i.e. just two weeks ago) signed up with T-Mobile, and got an N95.

On the whole, the service is quite impressive - I have however had an issue with wireless networking and also with a third-party application.

Nokia suggest a possible hardware fault and/or software issue, but T-Mobile do not currently allow the software on the phone to be upgraded beyond 12.0.013. They have prudently decided to replace my handset. Having told me that it would be here by noon, we are now into the afternoon and I am still waiting.

A call to T-Mobile indicates that the window was in fact until 13:00 despite what I was told.

They have also called the delivery company who have been unable to get through to the driver. Because it is their busiest week [1], they have also said they cannot promise it before 15:00.

As it will still be on 12.0.013, not 20.0.015 which is otherwise available [2], there is of course no guarantee that there will be any improvement to the performance. I would need to test it to find out. It is for this reason that I am not happy that the promised time of noon has been reneged upon, and even more annoyed that 13:00 also failed.

[1] Surely ANYONE could have seen that and made a more realistic promise.

[2] I will be requesting this under the terms of the Sale of Goods Act if it turns out to be needed.

[buckie]

Any new software for the N95 is available here http://europe.nokia.com/A4305060

Unfortunately the network doesnt support Wifi nor any 3rd party applications, but Nokia should of informed you of there download site to obtain the build version you require.

Unsure of how the Sales of Good act will help you though?

And found this aswell it may help http://www.simplysymbian.com/2007/11/26/nokia-n95-1-v20-firmware-available/

[emleymoor]

Nokia have said T-Mobile are preventing me from having that version.

The Sale of Goods Act requires that the supplier supplies goods that are fit for the purposes for which they are designed. It would allow me to require that they make good without undue delay.

[9MIL]

I think you may have the Sale of Goods incorrect. I beleive it states must be fit for the purpose for which the goods were sold. Was it advertised that it would support third party applications and as stated above the network does not support Wifi.

Given this I can not see how you have been misold the product, also dont know how you go about returning an item which was not the one you originally purchased.

[DaveC]

As far as the 3rd party application is concerned, no manufacturer or supplier of firmware/software will guarantee that it will work.

Do you know for certain that the latest firmware will fix your problem? There seems to be a misconception that the newer the firmware the better - this is not always the case, one problem gets fixed only to introduce another.

What exactly is the problem with WiFi? As T-Mobile run their own HotSpot network, I would have thought this would work OK.

[emleymoor]

The DEVICE is advertised as supporting WiFi - I know that they can do nothing about a third-party application but it even malfunctions with facilities built into the phone (IMAP mail for example) in exactly the same way. They sold me the device, so they are my supplier and are required to sort it out. The fact that they are puzzled and the manufacturer is suggesting an update that they won't currently allow is, I hold, their problem under the Act.

The concern about the firmware was Nokia's. I appreciate that newer is not always better but they are concerned at how old the firmware I am using is.

All the hints I have been given on how to get the newest tells me I already have 12.0.013 and that's all I can have, at least at present. It took some trying for me to get T-Mobile to admit that it was down to them.

As for the third-party application, I am coming to the conclusion that the application is at fault as it misbehaves in some other ways too.

[emleymoor]

Oh, and the problem with WiFi - it just seems to hang with IMAP and Jabber protocols - analysing from the other end shows retransmits being requested and this not happening.

[emleymoor]

Further, it's not just in my house it fails either.

I have to say that SIP works OK on it, though.

[matts2434]

Why won't video calling work on PAYG....it's a con !

[emleymoor]

I have been reading up... it seems I could get the new firmware by debranding the phone, but I read that doing so invalidates the warranty. [1] I consider that delaying the availability of firmware which it has been strongly suggested might fix my problem means T-Mobile have reneged on the warranty anyway, but I fully intend to ask their permission to debrand, if the new firmware remains unavailable, which should get round that problem.

I am wondering how the browser reached by "web'n'walk" would be affected if I did this - would it still be there and usable, even if it's not in the usual places, or would I need to find another browser?

[1] Not that that would necessarily make a lot of difference as far as the law is concerned, though it could be used by T-Mobile as a "proof of non-inherent defect", and it would be difficult to tell what, if it got that far, the final result would be.

[emleymoor]

I consider that delaying the availability of firmware which it has been strongly suggested might fix my problem means T-Mobile have reneged on the warranty anyway, but I fully intend to ask their permission to debrand, if the new firmware remains unavailable, which should get round that problem.


And, surprise surprise, they denied it, and also once again tried to point the finger at Nokia. I'm going to consult someone else and see if I can get this resolved to my satisfaction.

[Helz]

I have an unbranded phone on T-mobile and the information must be held on the SIM because all internet settings etc were still there when I upgraded firmware. Also you cann download the connection settings again if it isn't, I remember doing that on my N80 when I first got it. Do a sync with your PC just in case but I don't think that covers it, only contacts, bookmarks etc.

Opera Mini browser is faster and more effective for browsing anyway, get it :)

[acoolwelshbloke]

Debranding your phone is fast, simply and very easy!

However you will void any warranty against that handset!!

Now take note, V20.0.015 is not all that and some anyway, I have a sim free Nokia N95 which I purchased from the carphone warehouse. I replaced my first handset because it crashed/froze around 10 times in 12 hours the second handset still freezes but not as much as the first!

If your expecting to upgrade to V20 and be problem free then foget it, I would not debrand just yet if i was you, V20 is just not worth it in my opinion wait for another release!

Not worth voiding your warranty!!!

[Sicknote]

Debranding
If your expecting to upgrade to V20 and be problem free then foget it, I would not debrand just yet if i was you, V20 is just not worth it in my opinion wait for another release!

Not worth voiding your warranty!!!

Thanks for that as I have been thinking of doing mine but I think I will wait a bit longer:cross-eye ;)

[emleymoor]

Debranding your phone is fast, simply and very easy!

However you will void any warranty against that handset!!

Now take note, V20.0.015 is not all that and some anyway, I have a sim free Nokia N95 which I purchased from the carphone warehouse. I replaced my first handset because it crashed/froze around 10 times in 12 hours the second handset still freezes but not as much as the first!

If your expecting to upgrade to V20 and be problem free then foget it, I would not debrand just yet if i was you, V20 is just not worth it in my opinion wait for another release!

Not worth voiding your warranty!!!

Well, the only other option I have to get some of the features I used on my N70 back is to go back to it, and I don't want to do that as I will lose the one feature I chose the N95 for, as well as a few others I have now become accustomed to.

I don't necessarily expect it to be the answer to all of my problems, but it does seem to be asking the right questions!

I do not *want* to debrand, but feel I am being left without any other option. In any case, before I go that far, but not before my insurance kicks in, I will consult a local service centre. If they can do anything, they may - but if they can't[1] do anything either, I will have no option.

[1] This is actually more like "won't" - I am led to believe some may be under instructions not to debrand under any circumstances.

[Sicknote]

I am remembering from when I had my N70 is the NSC debanded my phone for me for free and all I had to do was tell them some of the problems I was having, they said that putting the generic firmware on would help.

By the way they also did it in about half an hour ;)

I might give it a go and you should be ok with your warrenty too:) :)

[emleymoor]

I am remembering from when I had my N70 is the NSC debanded my phone for me for free and all I had to do was tell them some of the problems I was having, they said that putting the generic firmware on would help.

By the way they also did it in about half an hour ;)

I concur - they did that to my N70, improving its reliability no end - still proved to be very unreliable occasionally, though...

[Sicknote]

I concur - they did that to my N70, improving its reliability no end - still proved to be very unreliable occasionally, though...

I see this as a way to get v20 on your phone without stuffing your warranty as they have done it :)

I might have to think on this one ;)

[emleymoor]

They didn't put v20 on - I have and have noticed some improvements.

I still can't get Jabber or IMAP to work over WiFi - I am coming to the conclusion my router may be to blame.

[emleymoor]

The reason I was having trouble with one particular app was because they had put me on the wrong WnW! They have sorted that now. At least they only charged me for the one I was on.