Issue with T-Mobile store

[simonanderson]

I bought a pay-as-you-go T-Mobile phone from their Bristol store at Cribbs causeway - but when I got it home, I discovered there was a fault with the screen. I then found that the assistant manager who'd opened the box, put the SIM in and checked the phone didn't seem to have left the receipt in the bag...

So I took it back to the store, where they admitted they'd sold me a faulty phone, but insisted they couldn't exchange it with out the transaction number from the receipt.

Of course, without the receipt, I can't give them that number, and they are apparently unable to find any record of the sale in their own system. I tried T-Mobile 'customer services', but they effectively said that the stores are nothing to do with them.

What else can I do - any ideas?

[emleymoor]

There is nothing in law that says you have to be given a receipt. If they have admitted they sold you a faulty phone then they must refund your money (or replace the phone if you wish and they have any).

[bigspoon]

You don't need a receipt they can pull your details off the system from the IMEI and exchange the handset.

Receipts are only really needed for accessories, but they can be reprinted anyway. Ask to speak to the manager and see what they can do, if you have not spoken to them again

[MRTMobile]

yeah I am a manager and all you have to do is get them to find it in back office but the mobile should be registered on the system via imei. Speak to manager or go to another branch and explain the situation as u can get a exchange at any branch of T Mobile in UK within 28 days if you bought from T Mo Retail