rattyy
01-12-2007, 08:23 AM
Hello people ,-new here and have an orange branded N95
Reading these forums i found out that there has been 2 firmware updates since my release 11.0.0.26 .I am considering rebranding but phoned CS to see if they knew when either version 12 or 20 would be available -apparently V20.0.0.25 saves on battery life, an issue ive been told is the majority of calls to CS.
The woman whom i spoke with was most helpful,but after speaking to her supervisor i was told that ALL updates should be available ,and Nokia shouldnt be stopping them !
I then advised her that Orange have to add their little "bits " for the firmware to be available to product code 0548170(uk orange) and asked when this was ( she even said her hubby no longer used the N95 cos of battery life!!!)
Again i was told they should be available and that they advised customers to regularily update the firmware (which is impossible without rebranding!)- until orange sort out the issue with nokia.It would have been nice to if and when that would be happening --but then i spose if you give a part time worker with only interset in money too much info -then its a dangerous thing.
I must say at this point Orange CS are the best ive come across with no time constraints and time for a quick natter and a laugh -and you dont feel like they are in a hurry to get the next call to hit targets.
Im interested to know how the orange/nokia firmware updates work -ie when they are available cos it seems CS are working blind and giving false info that they have been given.
I'd rather not debrand ,but really i didnt get any answers
Sorry for ranting
Rich
Reading these forums i found out that there has been 2 firmware updates since my release 11.0.0.26 .I am considering rebranding but phoned CS to see if they knew when either version 12 or 20 would be available -apparently V20.0.0.25 saves on battery life, an issue ive been told is the majority of calls to CS.
The woman whom i spoke with was most helpful,but after speaking to her supervisor i was told that ALL updates should be available ,and Nokia shouldnt be stopping them !
I then advised her that Orange have to add their little "bits " for the firmware to be available to product code 0548170(uk orange) and asked when this was ( she even said her hubby no longer used the N95 cos of battery life!!!)
Again i was told they should be available and that they advised customers to regularily update the firmware (which is impossible without rebranding!)- until orange sort out the issue with nokia.It would have been nice to if and when that would be happening --but then i spose if you give a part time worker with only interset in money too much info -then its a dangerous thing.
I must say at this point Orange CS are the best ive come across with no time constraints and time for a quick natter and a laugh -and you dont feel like they are in a hurry to get the next call to hit targets.
Im interested to know how the orange/nokia firmware updates work -ie when they are available cos it seems CS are working blind and giving false info that they have been given.
I'd rather not debrand ,but really i didnt get any answers
Sorry for ranting
Rich