Please help - intermittent 3G?

[dazednconfused]

Hi,

I've just signed up for a contract on 3 - with SE K770i. Haven't gone for a web add-in as yet for browsing outside the free stuff on Planet 3.

I'm having real problems with what seems to be intermittent 3G coverage. The way this manifests itself is that (whilst sitting in the same place in my house) if I go to Planet3 ocassionally I get Today on 3 displaying and can go from there to watch the free video stuff etc but more often I get the Services screen with the message 'You are now outside the video service area.' This can change within seconds. Also the 'planet earth' icon at the top comes and goes (wish I could say it corresponded with either having video or not but it doesn't). The bars for signal go up and down as well and occassionally go to flat, red which I think means no signal. This can all happen within the space of 5 mins without me moving an inch.

Have also had the phone on a train and in central London (where I was stationary and the signal and reception kept changing as at home - sometimes video and sometimes not) and this kept happening.

I assume my settings are correct as I can pick up the 3G video area on occassion. Could it be a phone problem? Is there anything I can do to help myself or do I need to go back to a 3 shop? I'm still within the first 14 days of my contract.

Any and all help gratefully received. :confused:

[Planner]

There could be several reasons for this.

1. your on the edge of coverage, this happens a lot indoors.
2. (Most likely with London) there are too many non dominant signals in your area, these cause interference which manifests in the form of your speed/' service ping-ponging between good and non existant.
3. capacity issues, too many other users using data on the serving cell your on. the RNC will continuously downgrade your service to make more room for voice users.
4. phone is broke (unlikely)

[freddyg]

Strangley enough I had the "You are out of 3's Vido service aera" page on my N95 a few times over the last couple of days and i am in a very strong 3g signal area! I strongly suspect 3 are having big network issues. There are also other threads reporting a big outage tonight nationally since 4pm.