Backman
15-11-2007, 10:54 AM
UK-based wireless telecoms operator O2 has chosen Jacada WorkSpace to streamline and automate customer service processes within its Prepay Customer Service team.
O2 and Jacada said Jacada was selected because of its expertise in unified service desktop solutions and automating complex customer services processes across multiple legacy systems.
Jacada described the deal as "material" to its business but did not put a value on the contract.
More (http://www.cbronline.com/article_news.asp?guid=E08D9CE9-563B-490D-89C6-C9D5B45F6BCB)
O2 and Jacada said Jacada was selected because of its expertise in unified service desktop solutions and automating complex customer services processes across multiple legacy systems.
Jacada described the deal as "material" to its business but did not put a value on the contract.
More (http://www.cbronline.com/article_news.asp?guid=E08D9CE9-563B-490D-89C6-C9D5B45F6BCB)