nirvanamadpaul
06-11-2007, 07:46 PM
my problems with o2 so far,
1/ after finally getting throw to o2 via an o2 shop i asked if all my calls were logged,to witch i was told "yes" i asked if that ment that calls to o2 were logged even if it was to an automatted service and again they said "yes". so i asked why a payment had been denied,to my amazement they told me that,"that call wasn't logged because i didnt make that call,does this mean i'm a lair?does this mean that my girlfriend didnt hear the call while sat besides me??
2/the following week i get two letters dated on the same day telling me i owe £90 something and another telling me i owe £167 something, finally after yet more calls my monthly £25 is changed to a weekly £10 charge(even tho i struggled to pay the £25 with changing jobs) Greet i think im finally getting somewhere, the following weeks payment doesnt get taken out for some reason?? instead 2weeks after the first payment (that they know im struggling to pay) they try and take out £395.44 of which i still have no notice of nore a bill for, the citizens advice are now on the case.
even tho they are unable to contact via phone they say im not the first person to be ripped off, so be warned joining o2 only means your paying to much for a non-exsistant service.
maybe now i'll get a responce.. anyone with similar experiences please email me @ nirvanamadpaul@hotmail.com
cheers paul.c
1/ after finally getting throw to o2 via an o2 shop i asked if all my calls were logged,to witch i was told "yes" i asked if that ment that calls to o2 were logged even if it was to an automatted service and again they said "yes". so i asked why a payment had been denied,to my amazement they told me that,"that call wasn't logged because i didnt make that call,does this mean i'm a lair?does this mean that my girlfriend didnt hear the call while sat besides me??
2/the following week i get two letters dated on the same day telling me i owe £90 something and another telling me i owe £167 something, finally after yet more calls my monthly £25 is changed to a weekly £10 charge(even tho i struggled to pay the £25 with changing jobs) Greet i think im finally getting somewhere, the following weeks payment doesnt get taken out for some reason?? instead 2weeks after the first payment (that they know im struggling to pay) they try and take out £395.44 of which i still have no notice of nore a bill for, the citizens advice are now on the case.
even tho they are unable to contact via phone they say im not the first person to be ripped off, so be warned joining o2 only means your paying to much for a non-exsistant service.
maybe now i'll get a responce.. anyone with similar experiences please email me @ nirvanamadpaul@hotmail.com
cheers paul.c