LIZDANIELS
31-10-2007, 01:22 PM
I hate to say it to the ex T -Mobile employee and thanks for replying its always useful when somebody knows an insider of the underhanded things that really go on in T Mobile offices and your advice is the common ''dont worry it happens often'' when the fundemental issue is that it shouldn't , yes T-mobile UK LTD is not unique in being frankly a disorganised business and because it is down to a more structured training aspect of their staff then its about high time they hold thier hands up and say we ''we need to get rid of the bad apples and recruit more competent people , a little bit of of eye opening at interview stage wouldnt go a miss''. But your post has just made a complete mockery of my message , there is absolutely no excuse for a company misrepresenting , and in addition to this , why should WE who are maintaining that business financially have to plough through so MANY inefficient people to settle a MINOR query and suffer the result of ignorance beacuse those induviduals are too ill-equipped of company knowledge , service and product training to make these ammends we require ? ? ? ?
To cut a long story short regarding this 'so called flexible plan' in T Mobile's version ( that is ) , the trouble was I never used 0800 0901 0843 and 100% positive never telephoned any international numbers , what I did do 3 months into the contract and was the only real expense I had undertaken was receive 8 chargable texts from a ringtone advertisment on SKY TV and then I stopped it after the last text . I've downlaoded 2 videos in month four and mainly text or called (only briefly ) other mobile networks and always seemed to have a lot off flext allowance left as T Mobile sent me regular text alerts that I did not request but I presume were free of charge therefore informing me of what remaining credit I had not used .
I rang 150 and spoke to a rep who admitted the mistake in one months billin but I know its been more , then 6 weeks later or so I spoke to someone who rang me chasing a different payment one which I do not agree with who when I said ive been ''mucked about im sick of dealing with you and I shall be needing a portibility code soon to go elsewhere , the scottish accented burke cut me off . Even though quite recently I've found their communication leaving a lot to be desired and do not agree with the latest itemised bill in mid October yet again , and of course now cancelled my direct debit they I have recently had a brief encounter with another rep who has claimed from someone else falsely , according to the notes that I wished to cancel the contract so somebody has sat there in front of the PC pressed a button and disconnected my line which has ALREADY been disabled from outgoing calls and texts for the last 2 months yet they are still wanting money out of me inbetween and NOW the phone will not ALLOW anyone to call me despite me telling them repeatidley , a bill I do not understand I will pay by the end of Novmeber once this is settled I will then with no doubt transfer , so they have broken the verbal agreement , been too impatient , passed my details to a debt recovery , and the worst of it on my part is , I have kept the same number for years , my same number is valuable and when somone has had the same number for a good deal of time it almost becomes part of your identity , I use it for business and social means , and I cannot enphasise the point enough that T Mobile need an investiagtion they are breaking all sorts of codes of practice , treating customers unfairly , taking people's hard earned money for them to provide a shocking service . What to the staff get bonuses for just attendance ?
Inbetween time I was mailed horrendous bills which I was threatened to pay , also if I had a technical query with the phone it was always a case of ''well maybe you should go out and buy this or do this do that '' when I'm thinking you've sold me a line rental because of your lazy excuse of people's bad credit rating of £42.50 per month , the memory on my LG SHINE is lower than anybody's I know who is paying by FAR LESS it barely holds anything to start with , I already have to pay extensive rates to connect to web and walk and the searching facility is limited as far as I'm concerned also you cannot seem to view a page properly , all this and I might aswell have afforded myself a laptop on broadband , I am on an 18 month contract paying all this money and FOR WHAT ? I signed nothing because it was ordered off T Mobile website the assistance from day 1 has been really appaulling , and to top it all ive now SEEN LG SHINES at a retail price in ARGOS catalogue stores priced at a MERE £40.00 for the handset , its all a con , and I'd say to anyone before securing a contract phone , 1. ensure you DO NOT take out with T MOBILE . 2 . If others have said they are fine , they must be incrediably lucky I personally dont know anyone who hasnt found them hard work plus always be prepared for what they can and do throw at you . 3 . dont just look at reviews and blogs , dig deeper , before you decide , it has been just sheer regret for me .
Ive a good mind of plastering the company's profile and reviews all over the internet or getting my sister who works at REAL RADIO in Leeds to host a discussion and exploit T Mobile as being the worst mobile provider in the industry . They so do need all the lovely pink title they have beacuse nothing else appears to stand out to highlight what they are underneath .
To cut a long story short regarding this 'so called flexible plan' in T Mobile's version ( that is ) , the trouble was I never used 0800 0901 0843 and 100% positive never telephoned any international numbers , what I did do 3 months into the contract and was the only real expense I had undertaken was receive 8 chargable texts from a ringtone advertisment on SKY TV and then I stopped it after the last text . I've downlaoded 2 videos in month four and mainly text or called (only briefly ) other mobile networks and always seemed to have a lot off flext allowance left as T Mobile sent me regular text alerts that I did not request but I presume were free of charge therefore informing me of what remaining credit I had not used .
I rang 150 and spoke to a rep who admitted the mistake in one months billin but I know its been more , then 6 weeks later or so I spoke to someone who rang me chasing a different payment one which I do not agree with who when I said ive been ''mucked about im sick of dealing with you and I shall be needing a portibility code soon to go elsewhere , the scottish accented burke cut me off . Even though quite recently I've found their communication leaving a lot to be desired and do not agree with the latest itemised bill in mid October yet again , and of course now cancelled my direct debit they I have recently had a brief encounter with another rep who has claimed from someone else falsely , according to the notes that I wished to cancel the contract so somebody has sat there in front of the PC pressed a button and disconnected my line which has ALREADY been disabled from outgoing calls and texts for the last 2 months yet they are still wanting money out of me inbetween and NOW the phone will not ALLOW anyone to call me despite me telling them repeatidley , a bill I do not understand I will pay by the end of Novmeber once this is settled I will then with no doubt transfer , so they have broken the verbal agreement , been too impatient , passed my details to a debt recovery , and the worst of it on my part is , I have kept the same number for years , my same number is valuable and when somone has had the same number for a good deal of time it almost becomes part of your identity , I use it for business and social means , and I cannot enphasise the point enough that T Mobile need an investiagtion they are breaking all sorts of codes of practice , treating customers unfairly , taking people's hard earned money for them to provide a shocking service . What to the staff get bonuses for just attendance ?
Inbetween time I was mailed horrendous bills which I was threatened to pay , also if I had a technical query with the phone it was always a case of ''well maybe you should go out and buy this or do this do that '' when I'm thinking you've sold me a line rental because of your lazy excuse of people's bad credit rating of £42.50 per month , the memory on my LG SHINE is lower than anybody's I know who is paying by FAR LESS it barely holds anything to start with , I already have to pay extensive rates to connect to web and walk and the searching facility is limited as far as I'm concerned also you cannot seem to view a page properly , all this and I might aswell have afforded myself a laptop on broadband , I am on an 18 month contract paying all this money and FOR WHAT ? I signed nothing because it was ordered off T Mobile website the assistance from day 1 has been really appaulling , and to top it all ive now SEEN LG SHINES at a retail price in ARGOS catalogue stores priced at a MERE £40.00 for the handset , its all a con , and I'd say to anyone before securing a contract phone , 1. ensure you DO NOT take out with T MOBILE . 2 . If others have said they are fine , they must be incrediably lucky I personally dont know anyone who hasnt found them hard work plus always be prepared for what they can and do throw at you . 3 . dont just look at reviews and blogs , dig deeper , before you decide , it has been just sheer regret for me .
Ive a good mind of plastering the company's profile and reviews all over the internet or getting my sister who works at REAL RADIO in Leeds to host a discussion and exploit T Mobile as being the worst mobile provider in the industry . They so do need all the lovely pink title they have beacuse nothing else appears to stand out to highlight what they are underneath .