Trying to add stuff to my 3togo tarrif

[derekt]

As the title says, I've been trying to get some add-ons to my 3togo tarrif.

I need modem use of my phone for a while, but don't want to sign up to a new mobile broadband account because I don't need it for 12 months - after a few months I want to change to x-series silver so I can still browse and read email on my phone.

Called 3CS, who kept insisting mobile broadband wasn't compatible with my phone, a 6680. I understand the 6680 doesn't do hsdpa, but it does work as a modem on normal 3g speeds. I don't live in hsdpa coverage anyway, so who cares? :)

They kept insisting it wasn't compatible and just reeled off the list hsdpa phones. So I gave up on the mobile broadband and just asked for x-series silver for phone use. They then insisted the 6680 wasn't x-series compatible either. When I directed them to the compatibility table on their website that lists the 6680 I was put on hold for a couple of minutes, and they returned and said they couldn't add anything because my *account* was incompatible, and then tried everything they could to make me upgrade and switch tarrif.

After 44mins on the phone I felt like I was getting the run around, especially with being put on hold before another excuse was given to not let me have the add on. :(

Can anyone shed any light? Or better still, does anyone have x-series or mobile broadband with 3togo?

Cheers! :)

[1000Killahurts]

Your suffering in the same way that I am - all because we have been loyal to 3 and have old tariffs.

I love 3 to bits and wont budge yet again in Nov when I renew for the 5th time BUT I think this policy sucks.

I've been with 3 from launch date (3.3.03) and have the original founder member caboodle tariff.

Yet when I try and give 3 another fiver a month to sign up to X series silver they also tell me that my account isnt able to have X series as an add on - despite the fact I have an X series phone.

I think its mad that 3 turn down revenue like this - especially as I told customer service that if i switched to an x series tariff they would lose money on my contract fee every month (ofcourse I would get fewer inclusive items which is why want me to switch...)

Madness...from a company that I think is otherwise the best mobile company around.

I would keep on at them tho - as up until this year they have also refused to give me any money off my current tariff when I renew, whereas I could get six months half price if I switched tariffs for example.

Whereas now they have offered me 20% off my bills when I renew in Dec as a loyalty discount.

Hopefully they will budge on the add on situation as well.

[derekt]

Thanks for the reply. It's not just me then.

It's true they're turning down money to get me off 3togo. I'm not going to change the plan, so I have to look elsewhere for the data. Didn't want to have two devices, and want to browse on the phone, so the usb modem wasn't an ideal solution. :(

[pav]

I made some general enquiries about upgrading my phone on 3togo and all they offered was to change to the mix and match tariff or one of the other plans.

I just bought a 6120 on payg so I can use the phone on 3togo, but with their new payg tariffs not sure if I will use the 3togo now as mobile calls to other networks are cheaper on flat12.

The good thing about 3togo normal calls are £0-10 and one does not have to top up ones credit.