pctech
04-10-2007, 12:11 PM
Seems you have to be Dom Joly to ring O2 customer service when it rains at one of their call centres at least.
I tried to phone last night to ask the question posed by another user on this forum and indeed myself about why reamining minutes are withdrawn 24 hours prior to the anniversary date after I had tried to mail in and not even got an auto acknowledgement and when I mailed again I got a response from the system based on what it thought I wanted to ask (they are trying to roll a similar system in where I work and it just doesn't work)
When the CSR answered I could hear a crashing noise in the background that she was having to shout over, I went through all of the standard requests apart from one which was to check my balalnce as I was ringing from my mobile (which I explained twice but she insisted that I could check it, I found out later that you need to switch off DTMF tones so that the command is passed to the network rather than deafening some poor soul but even so, why ask this question when the person is ringing from their mobile as I'm sure CS can see the info when you provide your mobile number, can't they?)
Anyway I stated the query to which she supplied "no it happens on your anniversary date"
I reitereated that I had noticed that this wasn't the case and her reply was "sorry, what did you say"
I asked whether she could hear me and she said "yes but the rain echoes when it hits the roof" she then asked me to restate the query at which point I said I'd mail in with the query because she obviously couldn't hear me and I wasnt about to imitate that sketch and start yelling "WHAT?" "CAN YOU HEAR ME?" (incidentally I had a 5 bar signal and was sitting in our exceedingly quiet kitchen area at work)
I'm not criticising customer service although the request to check my balance seems a bit mad if I'm calling from the phone but I do wonder where CS operate from if these folks are deafened by what sounded more like hale or a lorry load of golf balls being emptied onto the roof.
Answers on a postcard (or this forum) please :)
I tried to phone last night to ask the question posed by another user on this forum and indeed myself about why reamining minutes are withdrawn 24 hours prior to the anniversary date after I had tried to mail in and not even got an auto acknowledgement and when I mailed again I got a response from the system based on what it thought I wanted to ask (they are trying to roll a similar system in where I work and it just doesn't work)
When the CSR answered I could hear a crashing noise in the background that she was having to shout over, I went through all of the standard requests apart from one which was to check my balalnce as I was ringing from my mobile (which I explained twice but she insisted that I could check it, I found out later that you need to switch off DTMF tones so that the command is passed to the network rather than deafening some poor soul but even so, why ask this question when the person is ringing from their mobile as I'm sure CS can see the info when you provide your mobile number, can't they?)
Anyway I stated the query to which she supplied "no it happens on your anniversary date"
I reitereated that I had noticed that this wasn't the case and her reply was "sorry, what did you say"
I asked whether she could hear me and she said "yes but the rain echoes when it hits the roof" she then asked me to restate the query at which point I said I'd mail in with the query because she obviously couldn't hear me and I wasnt about to imitate that sketch and start yelling "WHAT?" "CAN YOU HEAR ME?" (incidentally I had a 5 bar signal and was sitting in our exceedingly quiet kitchen area at work)
I'm not criticising customer service although the request to check my balance seems a bit mad if I'm calling from the phone but I do wonder where CS operate from if these folks are deafened by what sounded more like hale or a lorry load of golf balls being emptied onto the roof.
Answers on a postcard (or this forum) please :)