rickygoo
14-09-2007, 03:54 PM
I have a Vario 2 which works intermittently. It shows good service levels but calls go straight to voicemail and the phone doesn't tell me I have missed calls. It finally lets me know I have voicemail much later - an example was 14 hours today.
I live in Leeds but for next 2 weeks I am working in Norwich and need a phone that works. I want to hand my phone into T Mob in Norwich and have it repaired and returned to Leeds. I am told this is impossible I have to collect it in Norwich. If the phone takes more than 2 weeks to repair I will have to drive 200 miles to collect a phone and then drive 200 miles back again. Systems don't allow any other solution apparently - it might get lost in the post and then where would we be?
My last T-Mobile repair took well over a month - in fact it never actually happened I rang them to find out if my phone was back they'd had it a fortnight and when I went to Manchester (from Leeds) to get it I was advised it actually couldn't be repaired but no-one had checked the paperwork. A potential drive to Norwich is not a risk I want to take.
I asked for a loan phone to see me through the next two very important weeks - and delay repairing the Vario which I would take back to Leeds in a fortnight and get sorted - again this is impossible, systems don't allow it - I suggested they take it hostage for 2 weeks and put it in a cupboard and then I'd pick it up and take it back to Leeds to be repaired. Systems don't allow it - if they take it in it has to be repaired. I asked them to just loan me a phone without taking the Vario. No can do - systems don't allow it they canm only loan me a phone if I give them one in return.
So I can either buy a pay as you go - and I resent giving T Mobile any more cash - or I have a crap phone service for 2 weeks (which I'm paying handsomely for).
Which do you recommend and will they sue me when I cancel my direct debit because they have singularly failed to assist me - will the system allow that?
RG
I live in Leeds but for next 2 weeks I am working in Norwich and need a phone that works. I want to hand my phone into T Mob in Norwich and have it repaired and returned to Leeds. I am told this is impossible I have to collect it in Norwich. If the phone takes more than 2 weeks to repair I will have to drive 200 miles to collect a phone and then drive 200 miles back again. Systems don't allow any other solution apparently - it might get lost in the post and then where would we be?
My last T-Mobile repair took well over a month - in fact it never actually happened I rang them to find out if my phone was back they'd had it a fortnight and when I went to Manchester (from Leeds) to get it I was advised it actually couldn't be repaired but no-one had checked the paperwork. A potential drive to Norwich is not a risk I want to take.
I asked for a loan phone to see me through the next two very important weeks - and delay repairing the Vario which I would take back to Leeds in a fortnight and get sorted - again this is impossible, systems don't allow it - I suggested they take it hostage for 2 weeks and put it in a cupboard and then I'd pick it up and take it back to Leeds to be repaired. Systems don't allow it - if they take it in it has to be repaired. I asked them to just loan me a phone without taking the Vario. No can do - systems don't allow it they canm only loan me a phone if I give them one in return.
So I can either buy a pay as you go - and I resent giving T Mobile any more cash - or I have a crap phone service for 2 weeks (which I'm paying handsomely for).
Which do you recommend and will they sue me when I cancel my direct debit because they have singularly failed to assist me - will the system allow that?
RG