buckie
09-07-2007, 02:36 AM
Hello all
To try and give a bigger understanding of what certain companies can provide in there ways of customer or technical support i have drafted some FAQs below
There is always this issue with "what is" supported.
If you are using any handset outwith your networks current handset range, previous range or datacard, its not supported. We can give you generic settings but its down to the consumer to establish where those settings go.
Using what we class as 3rd party software, VOIP applications, GPS applications, VPN applications, we DONT support it, meaning that if Skype all of a sudden stops working, dont phone the network as we have no references or training in SKYPE or any voip applications, the only thing that we can check is that the consumer is on the correct data package to allow for VPN, VOIP, MODEM etc.
When using VPNs the term "supported" means, yes the network supports the use of VPNs but when it stops working we cannot assist, as once again the use of VPNs may be restricted on your type of package with your network provider, Tmob can offer guidelines on the config of your VPN client, but as its a secure portal from the users terminal or remote terminal to the Co intranet, it is down to the IT crowd of that Co to establish what admin policies need to be addressed to establish a link, what may work with one service provider may not work with another.
Other issues which arise are handset features and connectivity, e.g using the Samsung pc suite to transfer vids, pics etc, this is classed as a connectivity feature, here the manufacturer of the handset already provides support. Also transfering a file from a handset to PC doesnt use the network provider in anyway at all, thus they dont provide any support for it.
Handset features such as call barring are viewable on most handset menus but the T-mobile network doesnt "support" it meaning this service isnt available to barr calls
To try and give a bigger understanding of what certain companies can provide in there ways of customer or technical support i have drafted some FAQs below
There is always this issue with "what is" supported.
If you are using any handset outwith your networks current handset range, previous range or datacard, its not supported. We can give you generic settings but its down to the consumer to establish where those settings go.
Using what we class as 3rd party software, VOIP applications, GPS applications, VPN applications, we DONT support it, meaning that if Skype all of a sudden stops working, dont phone the network as we have no references or training in SKYPE or any voip applications, the only thing that we can check is that the consumer is on the correct data package to allow for VPN, VOIP, MODEM etc.
When using VPNs the term "supported" means, yes the network supports the use of VPNs but when it stops working we cannot assist, as once again the use of VPNs may be restricted on your type of package with your network provider, Tmob can offer guidelines on the config of your VPN client, but as its a secure portal from the users terminal or remote terminal to the Co intranet, it is down to the IT crowd of that Co to establish what admin policies need to be addressed to establish a link, what may work with one service provider may not work with another.
Other issues which arise are handset features and connectivity, e.g using the Samsung pc suite to transfer vids, pics etc, this is classed as a connectivity feature, here the manufacturer of the handset already provides support. Also transfering a file from a handset to PC doesnt use the network provider in anyway at all, thus they dont provide any support for it.
Handset features such as call barring are viewable on most handset menus but the T-mobile network doesnt "support" it meaning this service isnt available to barr calls