Bobbyblue
15-05-2007, 09:40 PM
I have been a Vodafone customer for approximately nine years. During this time I have recommended Vodafone to friends and family as I have always been pleased with their service.
I currently have an "Extras Pack" on my price plan (as I have had for many years) which allows me to use upto £60 worth of texts at 12p per text, or £60 worth of GPRS at £2.35mb, or any combination of texts / GPRS to the value of £60 and I will pay the same amount each months providing I don't go over.
As of 1st June '07, Vodafone are introducing new charges for GPRS. Although the new charges are cheaper per mb, they will no longer be taken from my extras pack. This means I will now have to pay 50% extra each month if I want to use GPRS in the same way I have done for years.
I contacted customer care via the Vodafone website to find out if any monthly type value packs would be available for me to change to. The response from customer care was very poor. After four emails I was referred to my local Vodafone store. The staff at the Vodafone store were understanding and they told me there would not be any monthly packs available for GPRS. The store said I should phone customer services and explain my concerns, so I did. A 20 min phone call resulted in me being told that someone would call me back within 48 hours. That was over 120 hours ago. I think I was fobbed off.
I have not gone into too much detail at the risk of droning on, but would be happy to explain further anything which I may not have made clear (especially to any Vodafone staff who could possibly help).
Before the new charges were anounced I had recently signed up to a further 18mth contract. Having read the t&c's I believe I may now termainate this contract under clause 8 (a. This is what I now hope to do.
Can anyone offer advice or share similar experiences?
I currently have an "Extras Pack" on my price plan (as I have had for many years) which allows me to use upto £60 worth of texts at 12p per text, or £60 worth of GPRS at £2.35mb, or any combination of texts / GPRS to the value of £60 and I will pay the same amount each months providing I don't go over.
As of 1st June '07, Vodafone are introducing new charges for GPRS. Although the new charges are cheaper per mb, they will no longer be taken from my extras pack. This means I will now have to pay 50% extra each month if I want to use GPRS in the same way I have done for years.
I contacted customer care via the Vodafone website to find out if any monthly type value packs would be available for me to change to. The response from customer care was very poor. After four emails I was referred to my local Vodafone store. The staff at the Vodafone store were understanding and they told me there would not be any monthly packs available for GPRS. The store said I should phone customer services and explain my concerns, so I did. A 20 min phone call resulted in me being told that someone would call me back within 48 hours. That was over 120 hours ago. I think I was fobbed off.
I have not gone into too much detail at the risk of droning on, but would be happy to explain further anything which I may not have made clear (especially to any Vodafone staff who could possibly help).
Before the new charges were anounced I had recently signed up to a further 18mth contract. Having read the t&c's I believe I may now termainate this contract under clause 8 (a. This is what I now hope to do.
Can anyone offer advice or share similar experiences?