Virgin loses 61,300 customers in Q1

[Backman]

Virgin Media reported a net customer loss of 61,300 in the three months ending 31 March 2007.

The company signed up 54,200 new mobile contract customers in the first quarter of the year but prepay customers fell by 115,500, which it attributed to seasonality, increased competition and moving prepay customers towards contract tariffs.

4.2 million prepay customers still account for the bulk of Virgin's mobile business despite a marginal year-on-year decline in prepay levels.

At the end of March, Virgin had 4.46 million mobile customers in total, up slightly from 4.3 million in the first quarter of 2006. The business has 246,000 contract customers, a significant increase from the 92,300 at the beginning of 2006.

In the first quarter of 2006, Virgin added just 8,400 new contract customers and lost 30,000 prepay customers.

MORE (http://www.mobiletoday.co.uk/content/16207.asp?men=2&sub=6)

[Malkav]

hope this is a temp lul as virgin mobile cs are brilliant!

[bjh_101]

hope this is a temp lul as virgin mobile cs are brilliant!

Out of interest, do you get any network problems with Virgin?
I know someone on Virgin and they now get text problems. Takes about a week for any text sent to them to come through.

[Malkav]

Out of interest, do you get any network problems with Virgin?
I know someone on Virgin and they now get text problems. Takes about a week for any text sent to them to come through.

i did have years ago not long after i joined them (about uhh 4 month after they launched) but they said it was due to a one to one network problem never have had problems since! even then there cs was awesome and credited me for the 10 sms's i tried to send...plus a bit extra as goodwill!


to add:may have been about 6 maybe 7 months after they launched...was about 8 years ago....

[DaveC]

Virgin's big problem is now cost. Their rates have not really changed for years and at 35p cross net are now way out line with the likes of T-Mobile, Orange, Tesco and Asda