kai666
18-01-2007, 10:22 PM
I wanted to upgrade to a w950 on a 12 month contract with vodafone. After searching long and hard to find a shop that was prepared to give it to me as a free upgrade on 12 months, was told it was out of stock, and to come back after christmas.
When I finally made it back I was told the phone would now cost me £200!!!!
Like i'm going to pay £200 for something that was free a couple of weeks ago had they been in stock
Anyway I sent an email to CS about the price increase. A woman rang back and said that there was no record of me ever being quoted the w950 for free. It wouldn't be economical for them to do that she said. Mysteriously there is a record of all the shops i went and got quotes from, but not the actual quotes themselves. The quotes were there as when the price went up to £200 the sales guy agreed it had been free before christmas
She didn't really believe me, she said the sales assistant made a mistake, until i pointed at the same mistake was then made in 5 or 6 different shops. so she reverted back to covering costs blah blah blah.
Anyway as all the quotes have mysteriously vanished it's as she herself stated... my word against theirs. Seems like someone went into the computer to delete the information to cover themselves
while I appreciate that the orginal quote was well below the cost for new users, I feel that they have gone about things in a very underhand way, by apparantly removing all the relevant (for me) information from their computer
how come all the records of my store vists are there, but no quotes. Despite the fact that they were there as the sales people referred to previous quotes.
I would be less annoyed had they said it was a computer error, and apologised
Even more annoyed by the fact that had I got my act together I could have got myself a bargain about 4 weeks ago!
:mad: :mad:
When I finally made it back I was told the phone would now cost me £200!!!!
Like i'm going to pay £200 for something that was free a couple of weeks ago had they been in stock
Anyway I sent an email to CS about the price increase. A woman rang back and said that there was no record of me ever being quoted the w950 for free. It wouldn't be economical for them to do that she said. Mysteriously there is a record of all the shops i went and got quotes from, but not the actual quotes themselves. The quotes were there as when the price went up to £200 the sales guy agreed it had been free before christmas
She didn't really believe me, she said the sales assistant made a mistake, until i pointed at the same mistake was then made in 5 or 6 different shops. so she reverted back to covering costs blah blah blah.
Anyway as all the quotes have mysteriously vanished it's as she herself stated... my word against theirs. Seems like someone went into the computer to delete the information to cover themselves
while I appreciate that the orginal quote was well below the cost for new users, I feel that they have gone about things in a very underhand way, by apparantly removing all the relevant (for me) information from their computer
how come all the records of my store vists are there, but no quotes. Despite the fact that they were there as the sales people referred to previous quotes.
I would be less annoyed had they said it was a computer error, and apologised
Even more annoyed by the fact that had I got my act together I could have got myself a bargain about 4 weeks ago!
:mad: :mad: