My charity ran up £2800 of charges on a Connect Card before Vodafone told me

[Duncan Fisher]

I run a charity and we have phones and 3G Connect Cards for all staff. One member of staff was moving house in an emergency and used his Connect Card all the time for a few weeks. He ran up £2800 of charges by going over his tarriff before I found out (by opening the bill in the post). What mechanism exists to check use of Connect Cards on a day-to-day basis? My bank tells me immediately of an overdraft or unusual activity, but Vodafone does not. Needless to say, an unexpected £2800 bill has knocked the charity for six.

[spartan73]

no network has anything like that in place mate

[DaveC]

If you have a good credit rating they will not tell you.

Frankly the fault lies with your member who did not do their homework on the cost of using a datacard as a main internet connection. Automatic Windows update, Virus Checker updates and software updates all take their toll.

Was all the usage for the charity - if not why was the member using the charities card for non-charity business.

If it was just used for checking the charity's emails, then I doubt the bill would be so great.

Do you know how many weeks it was used for, how many MB's were shifted and what Tariff you are on?

[spartan73]

hit the nail on the head there... no ammount of email would get a £2800 bill unless he had thousands full of images and files...

[monkeydust]

id you have insurance i know that phones4u insurance covers you for costs if someone else uses your phone if its stolen or something. but im not sure about data cards might be worth giving vodaphone a ring. they will probably say you have to pay it or at least half of it or something.

[DaveC]

Hope this wasn't on the Voda £7.50 per MB tariff as the spend works out around 373MB which is easy to rack up. One auto update to Explorer 7 would set you back £360!