Phone Issues

[elofty]

Im I right in thinking that if i need to get my phone replaced 3 or more times within a contract i can get a different phone? I remember this used to be the case on other networks but does it happen with orange?

Can anyone talk me through the procedure?

Cheers

Matt

[DaveC]

I don't know about replaced 3 times - it used to be if the same phone was repaired 3 times.

Are the replacements due to known issues with the phone? If so it may be you can claim it is 'not fit for the purpose.'

[pav]

I have had one of my phones replaced with a differen type of phone. It was only after they failed to repair it after several attemts and after they sent me some one elses phone which still did not work.

[elofty]

Just thought i should add the phone in question is the ****ty n80

[D-J-S]

Just thought i should add the phone in question is the ****ty n80
When I phoned Orange last night with the intention of taking a contract with them on this phone they told me that they had discontinued this phone due to the many problems that they had with the N80.

[elofty]

Just found out. If you get the same fault 3 times you can get a replacement handset.

[spartan73]

hi mate, just to let you know i was going through the same thing! i have a n80... replaced 3 times by orange. contacted handset faults who to be honest are a waste of space! all they did wass pass it to techincal to get the problem sorted... 3 months later still nothing... finally i decided to pull the " i want you manager" line... seemed to work... they they offered me a early upgrade... so i got to keep the phone i have for 10 days (4th replacement) and get a brand new w850i for free :D sold the n80 on ebay for about £200 paid off me orange bill and pocketed the rest... a exchange for the hone would of been easier but waiting a extra 3 days for a early upgrade was worth 200, they also waved a £280 uipgrade fee!