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[Couger]

Hi all :)

Im not sure if this is the place to post? Im starting TMobile in 2 weeks as a Technical Data Multimedia Support (TDMS) Co-ordinator, just thought Id say hi, and any tips or advice for my first day would be much appreciated.

Cheers :)

[3point]

hi there, i work for t-mobile in retail. welcome to the company.

[Couger]

hi there, i work for t-mobile in retail. welcome to the company.


Cheers buddy, from what Ive read on here it seems to be a decent company to work for.

[K800i]

Hello, i dont work for T-Mobile, but they seem like a good company to work for.
Some nice benefits too :D
All the best in your new job :cool:

[3point]

Cheers buddy, from what Ive read on here it seems to be a decent company to work for.

it most definitely is, they do look after you and pay well :D

plenty of benefits for employees.

[BTS Engineer]

I do the network Engineering side for T-mobile on occassions (I work for Nokia Networks UK) and all dealing witht the boys and girls down at Harlow have been good. Even the datacentre staff are good (Warrington/Hamilton)

[robert81]

hi m8, are you starting in doxford or greenock? im in TDMS greenock.


for me the 1st month was basically all classroom based stuff amongst listening to calls and getting a feel of the place, i found the ppl themselves pretty helpful.

i was also an external newcomer to the company, i started about 4 months ago and still learning, TDMS is the sort of department where you learn something new everyday.

you have nothing to worry about with regards to the 1st day, its a breeze

what have you done previously?

[Couger]

hi m8, are you starting in doxford or greenock? im in TDMS greenock.


for me the 1st month was basically all classroom based stuff amongst listening to calls and getting a feel of the place, i found the ppl themselves pretty helpful.

i was also an external newcomer to the company, i started about 4 months ago and still learning, TDMS is the sort of department where you learn something new everyday.

you have nothing to worry about with regards to the 1st day, its a breeze

what have you done previously?

Hi Robert

Im Starting at the Doxford site, Im from a IT Hardware background, and have just left EDS where I was in remote desktop support, also worked for siemens in EPOS, did a bit of networking at college too (CCNA), but have never really put it into practice.

[robert81]

you should fit in no bother then m8, you are from the same work background im from.

i worked as a desktop technician for IBM, done network support in college, moved onto a mobile phone repair centre and now at t-mobile.

you shouldnt really have a problem with picking up the techy sort of stuff in training, its just getting used to the systems and tools that we use to support customers.

i dont know if youve ever done support over a phone, i didnt have much experience with regards to support over the phone so the 1st day on the phones was pretty nervy lol, you get used to it right away and in general the customers are ok with you.

if you have any other questions that need answered m8, just give is a shout ;)

[Couger]

you should fit in no bother then m8, you are from the same work background im from.

i worked as a desktop technician for IBM, done network support in college, moved onto a mobile phone repair centre and now at t-mobile.

you shouldnt really have a problem with picking up the techy sort of stuff in training, its just getting used to the systems and tools that we use to support customers.

i dont know if youve ever done support over a phone, i didnt have much experience with regards to support over the phone so the 1st day on the phones was pretty nervy lol, you get used to it right away and in general the customers are ok with you.

if you have any other questions that need answered m8, just give is a shout ;)

I used to take 40 - 60 calls a day at EDS, your right though the first time you do feel a bit weird :D , how many times have you got to work a friday night? Im not too bothered to be honest but Fridays are my night out usually with the lads, although I suppose it wont do any harm to miss a few.. :D

[robert81]

well i dont know if doxford follows the same shift patterns we do, i finish at 10pm on 1 friday and 1 at 8pm, the other 2 are early finishes in the month.

its the weekends i hate working, but then again they are well quieter than during the week.

[TmobileGuy]

CSA in Merthyr Tydfil.

[catchy001]

Hi, I work on CR in Doxford. T Mobile has been the best company i have ever worked for and i've worked in a few. Perks are great too.

[kobz]

Just started TDMS Merthyr !!!

Been csa for 12months, worked on TDMS voice previously also

[Couger]

Well, been here 6 months now, and its getting a bit tedius, same old sh1t, sales selling blackberries without telling the customer its an extra 10 quid a month on top of their bill to use it, first line support just blind transfering every call through, without any troubleshooting, or any notes... The whole big brother thing, IE constantly monitoring calls is a bit over the top as well, oh and the 1% pay rise.. keep it, what a joke.:tired: