Question about t-mobile staff tariff?

[solid]

Jus a few questions:

is it true that the staff tariff is currently not available for a few weeks?

How long does it take to put on staff tariff?

Im gettin the flext 35 contract with the £5 off after the 18 months will the half price goes back up to £17.50 per month?

Can staff put me on staff tariff just by my number?

Thank you very much for your help.

[3point]

there is something happening at the moment.

friends & family has been taken away from t-mobile staff.

[solid]

Ok does anyone know what is hapening???, and will this be coming back??, if it don't im ******, I really cant afford the full £30 at the mo.

Thanks.

[3point]

Ok does anyone know what is hapening???, and will this be coming back??, if it don't im *****, I really cant afford the full £30 at the mo.

Thanks.

cant say on this forum, but it's very serious.

[solid]

ok i appreciate you cant say, but can you at least say around when it will be coming back?

Thanks.

[3point]

we dont know at all. sorry.

[catchy001]

where have you heard this from 3point i have been to work today and i haven't heard anything

[3point]

where have you heard this from 3point i have been to work today and i haven't heard anything

well, it's to do with friends & family. t-mobile have withdrawn this benefit for t-mobile staff due to dishonest employees that were abusing it for financial rewards from customers:eek:

[Grune]

hmmm I wish they had been a bit fairer and investigated it and left it running.

it does seems like a few bad apples have spoiled it for the rest of us. its a fantastic deal, by far the best staff perk I've had, lets hope we get it back nice and soon.

[3point]

hmmm I wish they had been a bit fairer and investigated it and left it running.

it does seems like a few bad apples have spoiled it for the rest of us. its a fantastic deal, by far the best staff perk I've had, lets hope we get it back nice and soon.

there seems to be a lot of bad apples that have ruined it for everyone else.

i hope we get it back soon.

[kobir]

Jus a few questions:

is it true that the staff tariff is currently not available for a few weeks?

How long does it take to put on staff tariff?

Im gettin the flext 35 contract with the £5 off after the 18 months will the half price goes back up to £17.50 per month?

Can staff put me on staff tariff just by my number?

Thank you very much for your help.
3point & Solid,

I've seen ppl put customers on friends family discount just today? How come that's possible when you are saying it isnt'?? What's going no?

[Grune]

I heard some one say that you can. you just need your area manager to authorise it.

[[1]Player]

Maybe it's been stopped for the retail staff?

[3point]

Player;263759']Maybe it's been stopped for the retail staff?

it has been stopped for retail staff, i dont know about the rest of t-mobile.

[3point]

3point & Solid,

I've seen ppl put customers on friends family discount just today? How come that's possible when you are saying it isnt'?? What's going no?

do you work in retail?

if they are doing that, they will be in trouble.

it's stopped since last wednesday.

[kobir]

i don't work in retail. but i am aware t-mobile are investigating t-mobile appointed outlets on suspicion of fraud. if the employee is smart he/she can make atleast £500 per connnection times that by 4 customers and u got a good monthly salary.

[solid]

i don't work in retail. but i am aware t-mobile are investigating t-mobile appointed outlets on suspicion of fraud. if the employee is smart he/she can make atleast £500 per connnection times that by 4 customers and u got a good monthly salary.

Are you saying that you saying that you condone this kind of attitude, selling the connections for £500, I hope not because this is the reason it could be stopped for most of friends and families of the innocent T-mobile staff members... Its only meant to be for family and friends, if they arent that just say no.

[kobir]

I don't condone this behaviour but i am finding it hard to see how t-mobile will be able to filter out who really is a friend or relative of there staff. Your going to hate me for this but i think there should be a cap on the amount of friends and relatives added for each member of staff.

[kobir]

maybe u can answer this..

if u have a line discounted with the 'friends and relatives' on ur line, then if u was to say change ur number for some reason, would that 'friends and relatives' discount be deleted or would that continue to run

[[1]Player]

heh, it has only been stopped for retail. My friends and relations are still active :)

[Xionic]

yea anyone working for t-mobile customer services AFAIK still get it :)

[Grune]

any news yet?

[kobir]

everything back to normal.

[3point]

everything back to normal.

NO. the situation is still the same. they checking the connections etc.

[K800i]

I heard that TSC can still get them.
What is TSC?

[Xionic]

TSC is a contracter that works for t-mobile, they own call centres throughout the UK

[K800i]

Oh right thanks.

Does anyone know if T-mobile has still withdrawn the friends and family discount from the retail staff?
Are the staff now allowed to sign up friends or family to a new contract and them add them to get the discount?

Thanks

[3point]

Oh right thanks.

Does anyone know if T-mobile has still withdrawn the friends and family discount from the retail staff?
Are the staff now allowed to sign up friends or family to a new contract and them add them to get the discount?

Thanks

retail staff are still banned from using friends & family. the connections are being investigated.

[K800i]

Aww that is crap.
Some people always have to wreck it for others.
3point do you work for T-Mobile retail?

[3point]

Aww that is crap.
Some people always have to wreck it for others.
3point do you work for T-Mobile retail?


:D yes i do :D

[K800i]

:D yes i do :D

You couldnt give me a wee email could you?
Just wanted to ask you some questions, i dont know whether you would be able to or want to answer them on the forum.
Email (http://gsig.brightdev.com/2/k800i.06.png)


Thanks :)

[3point]

You couldnt give me a wee email could you?
Just wanted to ask you some questions, i dont know whether you would be able to or want to answer them on the forum.
Email (http://gsig.brightdev.com/2/k800i.06.png)


Thanks :)

what do you want to know?

if i can answer it, i will. otherwise i will e-mail you.

[K800i]

retail staff are still banned from using friends & family. the connections are being investigated.

Any updates on this ban?

[3point]

Any updates on this ban?

'alive & kicking'

[K800i]

Eh? Has it been lifted?

[K800i]

Hey 3point, any updates?

[3point]

Hey 3point, any updates?

sorry mate, nothing at all so far.

[K800i]

Why is it taking so long?
Have they found out yet who the person was that was selling them?

[3point]

Why is it taking so long?
Have they found out yet who the person was that was selling them?

cant say on the forum. but many people have been abusing this benefit for personal financial gain.

[TAZ_TYPER]

is it possible for you to add a family or friend on your discount if they already have a contract with tmobile (for example a month after buying it) or can it only be done when they buy a new contract at POS

[3point]

is it possible for you to add a family or friend on your discount if they already have a contract with tmobile (for example a month after buying it) or can it only be done when they buy a new contract at POS

the discount can be added at anytime. but the condition is that must have been bought from t-mobile retail or direct.

[K800i]

So if someone is added say after 3 months, and they have paid full price for the 1st 3 months, do they get the first three months half price too? Or does it just start from the next month at half price for life?

[Grune]

it starts from when its added.

as you pay your line rental in advance if u have just paid a full months line rental and you add it, they will credit that portion of the line rental. hmmm to tired to explain that any better.

[K800i]

Oh right, i see.
See if you are on the tarrif, and after the 12 or 18 months you want to upgrade to a more expensive/better tarrif, can the discount be put onto the new tarrif too? Or would you have to get a new contract and be added again?

[3point]

Oh right, i see.
See if you are on the tarrif, and after the 12 or 18 months you want to upgrade to a more expensive/better tarrif, can the discount be put onto the new tarrif too? Or would you have to get a new contract and be added again?

once the discount is added, it stays on permanently. if u upgrade to a better tariff etc, you still retain the discount.

[K800i]

Is that even if the member of staff that put you onto it, leaves before your contract finishes?

[K800i]

What are the payment options when your are on a discount tarrif?
Is it D/D only?

[3point]

Is that even if the member of staff that put you onto it, leaves before your contract finishes?

yes, even if the employee leaves, you keep the discount permanently for life.

[3point]

What are the payment options when your are on a discount tarrif?
Is it D/D only?

it has to be direct debit only.

[TAZ_TYPER]

Is Their a number you need to ring to put a freind or family member onto this discount

[3point]

Is Their a number you need to ring to put a freind or family member onto this discount

yes there is a number, we ring them to put the person on. they confirm some details etc.

[K800i]

How many friends and family are each of the staff allowed to add?
Is there a limited number in a certain period or something?

[3point]

How many friends and family are each of the staff allowed to add?
?Is there a limited number in a certain period or something?
?
?It used to be unlimited. But at the moment is banned. When it does come back, it will be definitely capped.

[K800i]

Do you know if the ban will be lifted by the end of this month?

[3point]

Do you know if the ban will be lifted by the end of this month?
?
?I doubt it. Investigations are still taking place at the moment. Could be next month or even january.

[K800i]

Cool, oh well looks like its going to be a while yet. Proabably after the 25% Flext discount finishes.

[3point]

Cool, oh well looks like its going to be a while yet. Proabably after the 25% Flext discount finishes.

we dont know exactly. the current promo is on until the 31st december 2006.

[TmobileGuy]

?
?It used to be unlimited. But at the moment is banned. When it does come back, it will be definitely capped.

There is no limit to the amount of friends and family connections you can have.

[[1]Player]

I think he meant that for the retail staff, it is going to be limited.

[3point]

Player;271382']I think he meant that for the retail staff, it is going to be limited.

YEP, it will be limited for retail staff. due to greedy individuals.

[K800i]

Some people always have to wreck it for the others.

[Grune]

it sure has been a long couple of weeks,

c'mon t-mobile it shouldn't take this long..... grrrr

[K800i]

Are they any further in closing the investigation, and lifting the ban?

[3point]

Are they any further in closing the investigation, and lifting the ban?

no, nothing happening at the moment. all quiet so far, no updates at all.

[TmobileGuy]

The word going around the callcentre today is there will be a permanent ban on the friends and family plan for retail staff due to the severe abuse from a minority.

[3point]

Are you sure? We were told it's coming back but will be capped.

[TmobileGuy]

As I said, it's just the word on the floor.

[Perfectionist]

I wish I knew someone who worked for T-mob !! :(

Do the other mobile networks offer similar discount schemes ??

How did the T-mobile one work ?? Was it way too generous which is why they have stopped/suspended it ??

Could you get the discount on one account and then add other phones on to the same account and get those contracts at half price too ??

Did the 50% come off full price ..... or would it also include any promotions like the present 25% offer ..... i.e. a £20 contract, £5, minus 50% = just £7.50 a month !! SWEET !!

PS - Does anybody know if T-mob are gonna have any kick-ass specials in the New Year ..... I'm dying to get the MDA Compact 3 !! :D

[Xionic]

rumours have been flying round our call centre that the ban will be lifted and eventially capped in some way, there is also rumour of a similar thing being put inplace for CS staff too :'(

[FreeEntry]

I recently got a contract from t-mob hoping my friend would discount it but later i found out they put a ban on it. i was :-( but he just foned me yesterday that t-mob has replaced there normal staff discount for friends and family with £25 of your contract no matter which one it is. Is this true can any one confirm this? and also my friend works in a t-mobile call centre. Thanks

[K800i]

£25 off any contract?
That sounds better than the 50% off lol

[FreeEntry]

Well not really, Well not for me as i went and got Flext 75 which is £75 a month if i get 50% off that would be better than £25 a month.

[K800i]

Suppose, i was thnking of the Flext 35 £30 a month then £25 off not bad.

[3point]

Are you sure? I work for t-mobile. We have not heard about this at all. No one knows anything.

[[1]Player]

I don't work in retail, but i've just looked at the retail intranet and can see nothing like that announced...

[3point]

Player;275166']I don't work in retail, but i've just looked at the retail intranet and can see nothing like that announced...

i had a look as well, nothing mentioned at all.

[FreeEntry]

Oh well i don't know what kind of discount he was offering me. Well i hope they still offer the 50% off.

[paw83]

If you're on Flext 75 you'll only get £25 off when Friends and Family returns. The discount is 50% off per month up to a maxium of £25.
So anything up to Flext 50 and you'll get the fully 50% off, with Flext 75 50% off would equal more then £25 a month off, so they only reduce it by £25.

We had an update from our area manager yesterday, there's still no certain date in place for it as yet, just that it's going to be in the new year.

[3point]

If you're on Flext 75 you'll only get £25 off when Friends and Family returns. The discount is 50% off per month up to a maxium of £25.
So anything up to Flext 50 and you'll get the fully 50% off, with Flext 75 50% off would equal more then £25 a month off, so they only reduce it by £25.

We had an update from our area manager yesterday, there's still no certain date in place for it as yet, just that it's going to be in the new year.

that's what we have been told as well by our area manager, cant wait till it comes back.

[tmr_ukemp]

The T-Mobile friends & relations scheme was under investigation by internal security and fraud detection for non compliant use by various channels within direct. The audit has now been completed and TMR direct staff will be please to learn that information regarding the new F&R scheme will be made available on the Intranet New Messenger early January. We appreciate your co-operation during the investigation. No staff have been disciplined or dismissed in this process as TMR have realised that control measures connecting customers to the old scheme were deficient.

[jindy]

is there a quota on how many people are allowed on the account?

[3point]

is there a quota on how many people are allowed on the account?

originally it used to be 15 connections only on the friends & family scheme, then last year it became unlimited, then this year greedy people took the piss and exploited it to the max.

[3point]

The T-Mobile friends & relations scheme was under investigation by internal security and fraud detection for non compliant use by various channels within direct. The audit has now been completed and TMR direct staff will be please to learn that information regarding the new F&R scheme will be made available on the Intranet New Messenger early January. We appreciate your co-operation during the investigation. No staff have been disciplined or dismissed in this process as TMR have realised that control measures connecting customers to the old scheme were deficient.

when does it go live? what's the limit? do you know the procedure of how to put someone on friends & family under the new rules?

[K800i]

Any updates or news regarding this?

[3point]

Still no news at all.

[K800i]

The T-Mobile friends & relations scheme was under investigation by internal security and fraud detection for non compliant use by various channels within direct. The audit has now been completed and TMR direct staff will be please to learn that information regarding the new F&R scheme will be made available on the Intranet New Messenger early January. We appreciate your co-operation during the investigation. No staff have been disciplined or dismissed in this process as TMR have realised that control measures connecting customers to the old scheme were deficient.

Is there any new information on the Intranet New Messenger yet?

Does anyone know if the scheme will be back before the end of January?

[3point]

Is there any new information on the Intranet New Messenger yet?

Does anyone know if the scheme will be back before the end of January?

i'm sorry mate, there is no info available at all.

we're getting fed up as well with the lack of communication regarding this.

[K800i]

i'm sorry mate, there is no info available at all.

we're getting fed up as well with the lack of communication regarding this.

Any updates yet? :confused:

[3point]

Nothing. No info at all.

[daprince]

same as me, come on there has to be a resolution to this as it cant take this long! I heard today Premier Plan has been suspended! Nice to know that T Mobile staff lost discount b4 the partners, we are the one's making them money in the store not ASDA or Mc Donalds!!

[K800i]

Can people who for ASDA get these friends and family discounts too?

[3point]

Can people who for ASDA get these friends and family discounts too?

yes, but they are only allowed 1 line per employee, for t-mobile retail it was 'unlimited'.

but it's been suspended due to dodgy goings on..........

[3point]

same as me, come on there has to be a resolution to this as it cant take this long! I heard today Premier Plan has been suspended! Nice to know that T Mobile staff lost discount b4 the partners, we are the one's making them money in the store not ASDA or Mc Donalds!!

why is it nice that we lost the benefit???

it was a small minority that were mis-using the benefit.

[daprince]

Any word or rumours when F&F is coming back as its been off for ages!! Hopefully they will say something as everyone is in the dark. Last I heard was that it was in the final stages of being launched!!

[K800i]

Ok there must be some news in store or from area managers etc, of when this is gonna be back.
I thought they said before that it will all be announced at the beginning of January.

[3point]

Ok there must be some news in store or from area managers etc, of when this is gonna be back.
I thought they said before that it will all be announced at the beginning of January.

nothing, nothing, nothing..................:mad:

[andyb362]

is this employeecall that you are referring to or is this something different.

i was told by my mate who works for t-mob field ops that I can still get 50% off line rental using a code he;s supplied me.

[[1]Player]

That's because this only affects retail staff.

[K800i]

Yeh the ban seems to only be for the retail staff :(

[3point]

is this employeecall that you are referring to or is this something different.

i was told by my mate who works for t-mob field ops that I can still get 50% off line rental using a code he;s supplied me.

only retail staff affected. everyone else working for t-mobile are safe.

i wish it would come back quick.