N73 Voice echo

[rockyglw]

Hi I have an N73 on O2. Many people I call complain of their voice echoing! I never get any echo my end. O2 changed the phone for a brand new N73, but I still get the complaints. Cannot remember getting this problem with my previous phone which was a Nokia 6680. I have tried a Vodafone sim card in the phone and the echo problem seems to be absent. It does not seem to make any difference if blue-tooth is enabled or not or if the phone is in 3G or GSM mode. Is this fairly normal with mobiles?, is it a network problem and if so can it be sorted? Thanks

[clax6]

try the voda sim again and call the person but make sure they are in the same place where they was when it echoed

[rockyglw]

Hi have done this and found that there is no echo when using the Vodafone card. This occurs in various locations and is intermittent.

[clax6]

might be worth asking for a new sim card?

[rockyglw]

Thanks for that, will do. Does anyone know if sim cards can cause echo?

[clax6]

ive never heard of it. but it does sound like a sim fault

[rockyglw]

Have now got a new Sim card. However the echo still seems to be present especially in weaker signal areas. Does anyone else with a N73 get this problem or is it peculiar to mine and O2?

[nj7]

No, I don´t have that. Neither with N73 or N70.

[rockyglw]

Thanks for the reply Nj7

[clax6]

i have an n 73 and i have noticed i can hear my own echo on mine. cn u hear it or is it the person your calling?

[rockyglw]

Very occasionally can hear my own voice echoing. Normally it is the person I am calling that hears the echo of their own voice. O2 so far have provided excellent customer service. They have given me a brand new doorstep exchange, sent me a new Sim card and are going to supply another doorstep exchange on Monday. They have said that if this does not solve problem they will offer a different model such as K800i. Club Nokia said that they were not aware of any problems of this nature, but suggested taking to a Nokia dealer for testing. Spoke to Nokia dealer who said that for this type of problem they carry out firmware upgrade. However the latest firmware does not carry any call performance fixes so I am dubious that it would cure problem.

[JAB1972]

I have just purchased an N73 Sim free and are currently using it with a Tmobile sim card. Every thing seems to work fine apart from the following problems: -

1) When the network is lost I get “sim card registration failed” – Have read elsewhere on this forum that a Nokia firmware update fix’s this issue.
2) Unable to delete email messages from inbox unless I read each email first – Again, have read elsewhere on this forum that a Nokia firmware update fix’s this issue as well.

But by far the most annoying problem is that after a week of having the phone everybody I rang or who rang me complained of the echo that rockyglw reported.

rockyglw how did you get on with your second replacement?

After a little investigation I found that turning the phone off and on again clears the problem until I connect my phone to my Bluetooth handsfree car kit. While connected to the car kit the echo is not there, but as soon as I disconnect from the car kit and talk on the handset again it is back until I turn the phone off and on again.

Is there anybody else having this problem that use a Bluetooth car kit or headset?

The firmware on my phone is v 2.0628.0.0.1, 10-07-2006, RM-133. Does any one know what the latest version is as I took my phone to my local Nokia service centre and they re-flashed it with the same version? (I know that they did a re-flash as the phone was wiped)

Thanks

Jason

[rockyglw]

Hi Jason. Sorry that you are also having the problem. My second replacement is exactly the same as far as the echo. I also have had Sim registration failed but only when signal was lost and then regained. It has only happened once. The email deletion problem also exists with each N73 I have had (three in total).
O2 offered a Sony K800i + refund as replacement. However I really like the N73 despite the problems. The only one I cannot live with is the echoing. However the bluetooth solution you have discovered seems to work for me as well I use a Parrot bluetooth car kit. Have you experimented with a bluetooth headset and checked if it has the same effect.? At lease if more users are having the esame problem. Nokia cannot pretend it is the network or the odd faulty phone. The phone cannot be faulty as it is intermittent and you appear to have isolated the cause. Therefore I will hang on until Nokia issue a full firmware fix. Let me know how you get on.

[JAB1972]

Hi rockyglw, thanks for replying. May be we are getting somewhere with this problem as I to have a Parrot car kit!!! the CK3100. Which one do you use? I have a friend who has another type of Parrot Car kit (the portable one that plugs into the cigarette lighter) I will try it on that to see if I get the same thing.

I have not tried it yet with any other type of Bluetooth audio equipment but I am going to try and borrow some.

Does anybody else use the N73 with Bluetooth audio equipment?

This is defiantly a fault with the phone and not a network fault, and hopefully a firmware update or other Bluetooth kits may fix the problem.

I too, apart from this very annoying problem are generally happy with the N73 and wish to keep it.

Regards

Jason

[rockyglw]

Hi Jason my Parrot is an Easydrive. I have found a work around to delete unwanted emails without opening them However it does involve buying Oxygen for Symbian Phones. Phone Manager. I find it much more user friendly to use than Pc Suite. It also allows you to connect by USB or bluetooth and delete messages including emails. Please let me know how your testing goes and I will do same. I will write to Nokia high level support with the echo potential causes and hopefully it will be included in the next firmware

[cookci]

I too have this problem. The other user gets echo and i get a ok linel!


im on orange and also have a parrot ck3200ls colour

ive had my handset changed once and also my sim... also tried 2 other sims with the same problem!


i have firmware version
V 2.0628.0.0.3
27-07-2006
RM-133
30.02


Somebody please help!!!!! this phone is driving me nuts

christian

[rockyglw]

Hi this is interesting as it appears at this stage that the problem lies with Parrot blue-tooth car kits. By process of elimination it is not the Sim card or network causing the problem. What we need to try and establish is if it is all makes of car-kit or in fact any blue-tooth device. If it is only Parrot car-kits or non-Nokia branded items then from past experience, Nokia will not be interested in finding a fix. If it is only caused by Parrot carkits, then they can be firmware upgraded. If this is the case we could approach Parrot, who seem to be fairly good in respect of customer service. I will continue to test my phone with various blue-tooth devices and see if I can narrow the problem down. If anyone else is using blue tooth devices with their N73, please post your findings.
Rob

[cookci]

have you contacted parrot then?

[cookci]

i also get a message that says "packet data on hold" when i make a call

[rockyglw]

Not yet as I want to be sure that it is only Parrot carkits that are causing problem. Have never had the Packet Data on hold message so far

[cookci]

I have tried my N73 with another handsfree and it works fine

Also i contacted parrot giving them a link to this web page.

it would be good if others contacted them also so its more likely they will fix it!!

[cookci]

there is no echo present if you enable loudspeaker on the n73 also! lol

[cookci]

http://discussions.nokia.co.uk/discussions/board/message?board.id=smartphones&message.id=3251&view=by_date_ascending&page=1


interesting read... someone with an N70 is having the same problem but with a tomtom 500

[rockyglw]

There are quite a few people having N70 echo problems on various forums. I had the 6680 which was superseded by the N70 and had no problems with any blue tooth device. I will also contact Parrot to see what they have to say. Is it a non Parrot car kit you tried or a headset? that did not produce the echo problem.

[cookci]

i got an echoing problem last night actually after being paired with a samsung headset so it appears other devices can make it echo so i take back my previous statement.


i have already emailed parrot and nokia


think im going to sell my n73 when i get a new replacement

[greegs]

Hi, just recently got a N73 on vodafone. Have been told by a few callers that there is an echo but only seems to be at there end.
I too have a parrot ck3100 car kit although no sign of echo as yet when connected to and using car kit.

Gregor

[nthompson]

Hi

Just got the n73 from Virgin. I cannot hear an echo but everyone I talk to says they can hear themselves in a constant echo.

I have bluetooth turned on but the device is in the car, they hear the echo with full reception in the house and outside where the bluetooth is not even turned on?

Neil

[rockyglw]

Hi do you have a Parrot car kit? Try tuning off the bluetooth, re-booting the phone and then see if your callers get echo. It seems that if a bluetooth connection has been made, then it can cause echo. I have updated to the latest firmware and I am hoping this will solve. Will keep posted

[jubjub]

Looks like a problem with the N73 and any bluetooth hands free. I've got a Pioneer in car Head Unit and whenever that links to it and then disconnects (when I get out the car) people complain of echoing. Turn the phone off and on again and its fine. Seems there's a bug with the bluetooth software on the N73. Feckin Nokia, sold my N91 cos there were so many bugs with it. Going off them seriously quick.

[jubjub]

Hi do you have a Parrot car kit? Try tuning off the bluetooth, re-booting the phone and then see if your callers get echo. It seems that if a bluetooth connection has been made, then it can cause echo. I have updated to the latest firmware and I am hoping this will solve. Will keep posted

let me know how you get on. Oh and what firmware are you updating to cos I can't find one newer than 2.0628.0.0.3 (27-07-2006)

[nthompson]

I have bluetooth turned on but none of my other bluetooth apps (tom tom / hands free) etc are even switched on and everyone I call still hears echo

weird
Neil

[t.kamps]

I've obtained the n73 two weeks ago. I also have installed a Parot 3200. And the story is: All my callers are complaining about the disturbing echo. This really is a nokia problem. I'm Curious if anyone finds a solution. Otherwise this baby is going back!


My provider (they have there own technicians) tells me there is no firmware update availlable yet. Is that correct?

[rockyglw]

I am on v3.0638.0.0.1 firmware. The only way to update at present if you have a network branded phone, is to change the product code in order for Nokia Updater to think the phone is generic. Eventually there should be releases for network branded phones such as mine. Which incidentally is O2. After upgrading I switched the product code back to the O2 one. The updater now says there is no update available.

[greegs]

Looks like a problem with the N73 and any bluetooth hands free. I've got a Pioneer in car Head Unit and whenever that links to it and then disconnects (when I get out the car) people complain of echoing. Turn the phone off and on again and its fine. Seems there's a bug with the bluetooth software on the N73. Feckin Nokia, sold my N91 cos there were so many bugs with it. Going off them seriously quick.

Had a N70 had major problems with that, then got a sony ericsson W900i - cracking phone but a bit bulky. Found the N73 very slow and couldn't be bothered with all this p!ssing about with firmware etc so have now got a Sony ericsson W850i. Brilliant wee phone!!!

Greegs

[gra]

I also have an N73 and Parrot CK3100, and am experiencing exactly the same problem (the person I'm speaking to has an echo with about a one second delay, but I don't hear the echo). Vodafone have been telling me for a month that it's a network problem. I'm very pleased to have found this forum and at least found a temporary solution - thanks!

I've had a couple of Parrot handsfree kits, and used them with a variety of phones. This is the first time that I've had a problem. I've also noticed that the N73's interaction with the Parrot is not as well configured as with other phones. For example, my phone is set to audibly indicate when an SMS message is delivered, but I really wouldn't expect that (or even incoming SMS notification) to be sent to the Bluetooth device.

Graham

[rockyglw]

Graham. Has the problem disappeared if you do not use the Parrot? Does it happen if you use another Bluetooth device? I have emailed Parrot support and so far they have not bothered to respond

[gra]

After power cycling the phone, the echo has gone away for the person at the other end. I'll just leave Bluetooth disabled for now. I don't have any other Bluetooth devices to test with at the moment. Given the reports of other third-party devices causing the same problem, my suspicion would be that the Nokia is not correctly disconnecting from the Bluetooth handset, so the only people that are going to be able to fix it are Nokia themselves. The whole point of Bluetooth is to enable interoperability between devices, not necessarily from the same manufacturer, so let's hope that they take the problem seriously.

Graham

[rockyglw]

Graham
I have upgraded my phone to the latest firmware. Unfortunately Nokia have not issued a change log. So it is not possible to see if there have been any bluetooth improvements. I will however attempt test it with my car kit. My echo problem seemed to be intermittent. Will post results
Rob

[rockyglw]

Have now tested N73 after latest firmware upgrade. Results are as follows:
No bluetooth connected after re-boot = no echo
Bluetooth connected to Nokia bluetooth headset and then disconnected = no echo
Bluetooth connected to Parrot Easydrive car-kit and then disconnected = echo at callers end.
So although this is not a scientific test it does point towards problems with non Nokia bluetooth items particularly Parrot.
Would be interested to hear from people that have not had echo problems after connection to a car kit or other bluetooh devices with model details.

[fedupfred]

Hi Rocky, same problem here (N73 on Orange). Very tedious intermittent echo for me when making a call. After reading your post I re-booted the phone after using Bluetooth hands free and surprise - no echo. My van has a hard wired Nokia CK-1W system and in my car I use the BT facility of my Garmin 310 Sat- Nav, same problem on both units. Like other posters on this thread the phone has twice "Failed to recognise Sim Card" after switching off by itself. It frequently drops calls (both normal and Bluetooth - guaranteed every time on BT!!) and every time the phone is turned on it tells me that I have "Message on Line 1", although nothing is there - just annoying as it then leaves the recording spool symbol on the phone so I'm never sure if anyone has actually left me a "real" message. The phone is running on V 2.0628.0.0.3 27/07/2006. Complained to the Orange Shop where I took the contract out and they are letting me exchange it tomorrow on their 28 day exchange policy (lucky as I'm on day 25!!!!). Thanks for the info - useful to have as ammo incase they decide to change their mind when I go for the exchange. Cheers, Steve.

[rockyglw]

Hi Steve thanks for the info. Will be interesting to see if the new one has the same problem. Does the phone echo if you reboot, delete the Garmin pairing, then only connect top the Nokia carkit? If so then echo is affected by Nokia branded carkits as well as other makes. This then makes the solution a Nokia problem as they cannot hide behind their only responsibility for phones to work correctly only Nokia accessories.
Rob

[rhysjones]

Hello
I am also experiencing callers saying that they are hearing a echo when using my N73 on three uk, i also use a bluetooth car kit a sony ericsson one. Have not tested yet rebooting and then reconnecting to car kit etc see if it re triggers the problem.
I have firmware V2.0628.0.0.1 10-07-2006 as well.
May take a trip to my nokia centre in cardiff see if they have any ideas as its dam annoying.

[rockyglw]

unfortunately they will not sort it unless they give you a different model of phone such as a Sony K800i. From mine and other users experience all N73s' have caller echo after connecting to bluetooth carkits. Surely Nokia should sort it out. When I phoned their customer service they implied that my call was the first they had experienced with this problem LOL!!

[fedupfred]

Hi Rob, finally sorted the problem with the N73 - I rejected it and now have a SE K800i :) The Orange shop staff were difficult to say the least yesterday, in the end I had to walk out. However, what you might find interesting is the conversation I had with Orange Customer Support last night. On explaining my problems with the phone they carried out a diagnostic check and finally admitted there was a fault with the hand set. I was also told that they know there are certain software problems with the N73 and admitted that a high percentage were being returned :devious: I was given a fault code (FW103 - if that means anything to you!) and told to return the hand set to the Orange shop again today. The staff in the store denied all knowledge of any known faults on the N73 and initially said that I could only have another 73 as per my contract, however, after a few phone calls I was given the k800i. If Orange know there are certain problems with the phone then obviously Nokia are aware, just a shame they seem happy to use us as 'beta' testers. Many thanks for the information that I gained from your thread - certainly handy to have more facts in my back pocket and it was a great help. Good luck with your 73.

Regards, Steve.

[rockyglw]

Hi Steve sorry that your only course of action was to ditch the N73. However the K800i is a very good phone as well. Luckily as I travel to work by train I am not too dependent on using my car kit. However I have got Nokia to escalate the problem to their Finland HQ as result of convincing them that, thanks to the posters on this and the Nokia support forums. The echo problem is not confined to a few N73's. However I will not be holding my breath for a firmware fix. They did suggest that some of the new car-kits coming out were more likely to work with Symbian 3 better than the old ones. Anyway thanks again for your input and enjoy your non-echoing phone
Rob

[rschobben]

Hi All,

Have exactly the same problem with Nokia E60 and E70 on
Becker Cascade Navigation which has a built-in bluetooth carkit.

Hope nokia fixes this soon.

Regards.

Roger

[benfy63]

I Have The Same Probleme On My N73 On Moroccan Network "iam
I Hope Nokia Will Fix It Very Soon.it's Very Annoying.i've Updated To The Latest Version.....anyway,it's Really A Good Phone Compared To Se K800

[djgail]

Very occasionally can hear my own voice echoing. Normally it is the person I am calling that hears the echo of their own voice. O2 so far have provided excellent customer service. They have given me a brand new doorstep exchange, sent me a new Sim card and are going to supply another doorstep exchange on Monday. They have said that if this does not solve problem they will offer a different model such as K800i. Club Nokia said that they were not aware of any problems of this nature, but suggested taking to a Nokia dealer for testing. Spoke to Nokia dealer who said that for this type of problem they carry out firmware upgrade. However the latest firmware does not carry any call performance fixes so I am dubious that it would cure problem.

how did you get them to do a doorstep to doorstep (o2) they told me to send my phone back which takes upto 5 days then call them and they will sort out with me what i need to do i can not go that long with out phone can they do this.
phone echo's turns off, hangs up call, signal drops in silly places (had a n70 never did that) keep finding the wap serve on this phone is a nightmare v 2.0628.0.0.1 rm-133.
what should i do:( :( :( :dead:

[rockyglw]

The doorstep changeover on 02 was because my phone was less than 1 month old. After my 3rd replacement I was considering changing the phone to an SE k800i. This would have involved sending my N73 back and then getting an SE k800i sent out. I have to say compared to my experiences with 3UK and Orange both of which seem to have sh**e customer services. O2 have been excellent.
In the end I solved all, bar the echo problem by changing the phones product code and then upgrading the firmware to the latest generic version using NSU. This of apparently infringes the warranty however. I have to say that after the upgrade, apart from the echo, this is by far and away the best Nokia out of the 8 I have previously owned. Until Nokia sort out the echo, I have stopped using my Parrot carkit and use a Nokia headset when driving. Even voice tags work perfectly, if the name has two words such as "home" number rather than just "home". So to summarise either change your N73, if you think its worth it or update the firmware if you are prepared to take the risk

[youngw]

I have an N73 on 02. Pretty much since day one people on the other end of calls complain of hearing their own voice like a very short delay echo.

I have a Parrot CK3000 car kit and have never had anybody complain while speaking through that, only when using the phone itself.

I have upgraded to latest firmware which didn't fix the problem. Anyone found a fix for this yet?

[sparvu]

Hi All,

Have exactly the same problem with Nokia E60 and E70 on
Becker Cascade Navigation which has a built-in bluetooth carkit.

Roger

I have a similar problem with Nokia E60 and Garmin Streetpilot c550 GPS which has a handsfree bluetooth connectivity.

rgds,
stefan

[freude]

Hi

Well, I'm on firmware details:

V 3.0638.0.0.1
30-10-2006
RM-133
Nokia N73 (30.02)

Guess what - I've Echo to the point people offer to call me back - and they still get it!

I dont' have a Parrot CarKit but do use bluetooth, so this could be the problem!

Marcus

[Colin Lazenby]

Mmm, I'm on my 4th N73 in 8 weeks. All previous phones were exchanged because (largely) of the echoing problem. Having first visited, then registered on the forum we've now proved at what point the echoing starts (as suggested by the forum visitors). And it's when the phone is connected to my Parrot 3100. Whilst that first call after bluetooth connection is echo free, the very next call picks up the echo. Switch off the phone, back on again, and the echo's gone. Parrot... Echo.. think about it, it'll be some IT smart arse's idea of a sick joke yes? The other faults (and there are a few) may be resolved with a software upload.. Is the current update 0..8845.00 ??

[sparvu]

in my case: I ended up getting a new unit, E60. I will have to test it couple of days to see how this unit is.

stefan

[Colin Lazenby]

Then I bet it's non Nokia blue tooth devices that cause the echoing problem.

[fedupfred]

Hi Colin,
I had the same problem in November (post No. 40 in this thread). I don't think that it is confined with non Nokia Bluetooth devices. My van has a hard wired Nokia CK-1W kit fitted by an engineer and the N73 was echoing on my end and also the callers end - it was driving me mad as I rely on the phone for my business :mad: . Due to other problems with the device, for the first time in 10 years I ditched Nokia and tried the Sony (K800i) - fantastic phone, easier to navigate than Nokia (took about two weeks to adjust!!!!), also works with the Nokia BT in the van with no echo at all :laugh:
Best of luck with your phone as Nokia will have to do something soon.

Regards, Steve.

[sparvu]

in my case: I ended up getting a new unit, E60. I will have to test it couple of days to see how this unit is.

stefan

Sorry to say: E60 still has the same problem with the voice echo. The defect is present in the following conditions:

a). when using the mobile with incar GPS device unit Garmin StreetPilot c500.
b) even after a clean reboot, sometimes the unit develops this kind of voice echo.

For me it is enough to say that E60 is a nice device but not a nice phone. Im looking to replace my E60 with another E series, most likely E70. If this would make the same problem then I will switch the brand over to Samsung.


Regards,
Stefan

[higgins340s]

i have just taken my n73 back to the vodafone shop because people complain of echo. i have the parrot 3400 gps in the car but the echo was present before i even installed the parrot in the car, vodafone shop said it was a possible mic fault, which would make sense, awaiting my phone or replacement back from vodafone

[higgins340s]

thats bs, same problem with mine had echo before installing parrot 3400 gps, taken back to the vodafone shop, sent phone off and then when got back with mic fault as peoblem phone was still not fixed.

[buckinghamrd]

Updated my software to 4.0726.2.0.1 and the echo is definitely fixed. Phone is N73 (non music ed).

Unfortunately doesn’t automatically pair with my parrot 3100 or Nokia CK1 carkits anymore - but consider this a huge improvement considering I haven’t been able to use my car kit for over a year - thanx for nothing Nokia!

I used product ID of 0542457 and followed instructions on this site to update using Nokia Suite:

http://thenokiablog.com/2006/12/08/how-to-update-nokia-n73-firmware-to-internet-edition/

Posted the same message on Nokia forums uk but seems its been censored?

Update : Be warned the BT seems all screwy now as it wont pair with much - even sync with PC suite wont work now!

Update 2 : Sorted out BT problems, all devices connecting normally - just dont fo a backup and restore. Use PC Suite to resync contacts. Works perfectly now very chuffed!

[zebr-d]

I have had this problem also. The reason it is OK if you change SIM cards is because you have re-booted the 'phone.
The problem will go away if you switch off and on again after terminating a Bluetooth car kit connection. It's not a Parrot problem as I have a Pioneer car radio which has 'phone connection, and have the problem with this as well as Parrot unit.
Nokia do not seem to be able to cure this problem, T-mobile have done all they can and replaced our N70 and N73 twice, despite me insisting it is not their fault. I hope Nokia are compensating them.
Zeb.

[zebr-d]

Forgot to say in last message that if you switch to loudspeaker echo stops but will return when going back to handset.
Zeb

[acwman]

Has anyone actually got this sorted out on the UK Three network yet?

I am totally pissed off as I have had my phone for a little while now, but as I now use it more often in the car, I really have to connect this up to the car kit. I have updated to the latest firmware, but that has not sorted it out.

I thought that I would also contact three directly, and expected them to know that it is a common problem, yet he still ran me through resetting the phone to the factory defaults etc. I told him that I have done all this, got the latest firmware and it still has the echo everytime it disconnects from the bluetooth car kit.

In the end, he offered to have the phone be picked up and go in to be 'repaired' I really don't think that I will get it back with it sorted though.. what do you think????!! :)

Anyway.. I'll just wait a couple of days..try it out and guess complain about it. Maybe I'll get another new phone out of it??!

[robertowenmarin]

Hi, I have an N73 on vodafone with the same echo problem, sim changed and on the third phone replacement, the hands free kit used is Honda's voice activated most annoying.