Annoying 3 'Services' Bar

[RCUK]

On the N73, does anyone know how to turn off the annoying 3 'services' bar at the bottom of the screen?

It takes up so much space and must be killing my battery with its incessent scrolling.

[3UKUser]

I know, bit annoying isn't it? The only way I've managed to get rid of it is to stop Active Standby. It's not like the N80 where you can just lose the scrolling banner. Not sure if anyone else has managed to get rid of it by itself. Maybe we'll have to wait for a software upgrade...

[bavlondon]

Im sure there is a way to remove it. I cant remember how but i did remove it from my 6280 when i had one. Perhaps you should try looking in display settings.

[RCUK]

ive gone through the settings, and even resorted to opening the manual and still no joy.

Im sure some bright spark will sus it out soon though.

[pav]

If yours shows "More" option under the banner for the left button, select this and scroll down the options and select other, then select stop viewer.

[Unclebulgaria12]

Hi Guys

In the Phone setting disable "Active Standby" in the Standby mode section of the phone settings.

HTH

K

[Billylows]

Hi Guys

In the Phone setting disable "Active Standby" in the Standby mode section of the phone settings.

HTH

K
I think he wants the active standby on but the scrolling banner off

[gpm13]

same here... anyone sussed this yet? it's really annoying. what gives 3 the right to force adverts on me? i want to use the active standby apps and the calendar reminders on the standby screen, but i dont want that scrolling rubbish.

[adisize]

i took it to the 3 point in superdrug (although we have a new three store with real fones available without askin) and he just disabled active standby but its ok

[gpm13]

i could disable that myself, what i want is active standby apps without 3's annoying advert flashing across all the time!

[eethon]

Hi, I also have the same problem with the damn ad banner. Ive turned off active bla bla but really want the calender functions, This is symbian surely there must be a way! Love my N73 but am almost to the point of sending it back because of this.
I rang "3" and they said they had technical support working on the problem??? sounds like a load of billy bull to me but if I find anything ill post it here.
eeth

[Spyker]

yeah i jus got this phone today an i have the same problem, i can turn off the banner ads but at expense of losing calender etc.

i rang three an they said that they logged my issue and will work to fix it.

[eethon]

Ive been all thorugh the system root in Y-Browser but am unable to find the files accosiated with the browser. I spoke again to "3"`s tech support who gave me the name of the programme but I cant remember it. Also In my wild deleting of files, I now get a lot of errors after most calls and have to reboot!
oops. anyone know how to do a facotry restore???!!!

[Spyker]

hmm i wouldn even grace the 3 people as technical, i get great service but the tech monkeys are usually useless.

[bavlondon]

Just thought id mention, I was flicking through the booklet that comes with the n73 and noticed theres a picture of the phone with the active standby screen and there is no ad banner in the picture.

So this is either a mistake as the ad banner should always be present or 3 just overlooked the matter altogether when playing with the software.

[eethon]

Just thought id mention, I was flicking through the booklet that comes with the n73 and noticed theres a picture of the phone with the active standby screen and there is no ad banner in the picture.

So this is either a mistake as the ad banner should always be present or 3 just overlooked the matter altogether when playing with the software.

I think 3 just didnt think it through properly, The software they have put on is not completly compatable with the N73. I have spoken to a nokia technician who says if you take your phone to a service point, (check the nokia site for your local one) They will flash the firmware for you so it has the latest firmware and no network branding. Which = no service bar! best of all they said they should do it for free!! Im gonna try it in bluewater tomorrow. So ill let you know.

[RCUK]

Excellent! Bluewater is just round the corner from me.

[p-m.seepe]

According to Nokia, the N73 needs unlocking first, which 3 have to do. To obtain the unlocking code, ring 3 and:

1.) Pay the remainder of your contract
2.) Pay £15 for the unlocking code

...and then the Nokia's generic software will make the MMS and other 3 services not work and manual settings are not available from 3 or the Nokia site. Looks like we're screwed and stuck with it!!!!!!!!!!!!!!!!!!

How dare 3 overlook such a thing and force the advert upon us. I wouldn't mind so much, but the calendar will now only display up to three events for the day, even though there is room for more.

I'm still within my 7days...may leave them yet :-)

Paul:mad:

[3UKUser]

If you just want your calander to come up, then why don't you disable Active Standby and then press either left or right (can't remember which!) to access your calander.

I know the whole Active Standby/Instant Viewer problem is a bit annoying, but surely this shouldn't distract from an otherwise great phone.

And you never know, if enough people complain then perhaps a future Firmware update will correct this.

[gpm13]

go careful though - if you put the generic nokia firmware on your phone, you will lose the 3 certification which is needed to run apps that come out from 3 - like msn (when it eventually comes), mobitv, premier scores etc.

[Spud1]

yup if you get it re-flashed with just the nokia firmware - that is remove the 3 branding - then you are technically breaking your contract..and you lose all your 3 settings etc.

It also invalidates your warranty - I phoned up a couple of nokia centres today to see about getting it done, and while they are happy to flash mine to the latest software with the 3 branding, they would not flash it to remove the branding without it invalidating my warranty ( I would also have to pay to get this done, whereas keeping the 3 branding is free )

I'm still hopeful that 3 will notice the problem and let us turn it off though :) I spoke to 3 customer services this morning and they said they are working on an update to allow us to turn this off, and that I would be contacted when the update is available...not confident this will happen but I guess thats the best we can hope for until either a hack surfaces or 3 get their act together..

oh and as for the above cal solution - that's no good...the useful thing is having your next 3 (or 5/6 without the bar ) appointments etc shown on your front page - pressing the button to manually go through the cal is a pain...

[rs1800]

any new news on this ?

[Sicknote]

Hi Spud1
What you have been told by the NSC is not right as I have had my N70 flashed with the Nokia firmware and doing this invalidates your warranty with 3uk only not Nokia.

If you tell them that you are having problem and you have had some friends that have had they phones flashed, and this has helped it should be done for free:) .

The thing is some will try to charge you for this :eek:, but as you said you will lose all the 3 settings

[rs1800]

do you have all the settings needed?

I might get that done

[Sicknote]

You might find that thing like games dont work after but if you do a backup to your memory card, that should keep your setings:)

[Kikujiro]

This is driving me mad. I'm very tempted to go with the Nokia firmware, but I don't fully understand what I'm at risk of losing. The chances of me downloading DRM-protected music from 3 is zero (I'll give Apple what little custom I offer in that direction), but I wouldn't want to lose, obviously, general internet connectivity, access to my account details, and messaging services (not 3 email). Can anyone explain exactly what I will lose if I somehow get this flashed? And what difference it makes having a Nokia warranty but not a 3 warranty? Thanks

[DOC_G]

Well I feel the same, this advertising bar is extremely annoying and spoils what is otherwise a brilliant phone. I'm afraid that when the 3 techs say they can't remove it I smell a whiff of b***s***. I can't believe, given the fact they modified the firmware to incorporate this abomination in the first place, that they don't know how to remove it! The only solution I can see is to deluge 3 with complaints until they are forced to do something about it and in the meantime switch off active standby and set up the shortcut keys to access your favourite apps. I know this means losing calendar notifications and the application launcher but i feel this is the lesser evil.

BTW (I know this is a slight change of subject) but does anyone know if it's ok to remove the Yahoo software from the phone without affecting any of the phone's primary functions? I don't use it and would like to free up some storage space. If I do remove it can I just cut the Yahoo folder and transfer it to my PC in case I wish to use it at a later date?

Cheers

DOC_G

[Iyanden]

I imagine if you d/l FExplorer, find the relevant files (the ones you're after are usually easy enough to spot) and they're not on the phone's ROM then it's a simple matter of backing up the phone before removal and simply using the 'c' key on the offending folder.

[x0lliex]

I tried this with a 6680, it wont delete the application because it is in use, and when i try and cancel the ad bar from the menu after you hold down the menu key it wont let me.

[SirGbolalot]

xOlliex, are you sure you actually exited the application before trying to delete the files? also, could you post the path in which the file is found? Thanks.

[Sicknote]

I am sure you can turn it off on the 6680, just look in where you set your buttons ( Cant remember what it is called ):)

[marcmaka]

I have the same problem, i might just take a hammer too it, hopefully won't do it anymore HE HE HE

[garyhay]

If you just want your calander to come up, then why don't you disable Active Standby and then press either left or right (can't remember which!) to access your calander.

I know the whole Active Standby/Instant Viewer problem is a bit annoying, but surely this shouldn't distract from an otherwise great phone.

And you never know, if enough people complain then perhaps a future Firmware update will correct this.

Thats what I have done. Simple and Effective once you set which push direction does what.

[TextBundle]

I've emailed 3's Executive office twice about this and got an answer back today which apparently fixes the problem.....

"Thank you for your email highlighting your concerns with regards to your Nokia N73. I have tried to contact you by phone to discuss this with you personally, but unfortunately, I have not been able to reach you.

Please accept my apologies on behalf of 3 for the time it has taken to respond to you. To remove instant viewer I have supplied the following process.

Process to switch off Instant Viewer:

Press the ‘up' button
Press the left key that reads ‘options'
Select instant viewer
Instant viewer service – select ‘off'

I can confirm once instant viewer has been switched off you will still have access to your calander on the front screen. Please be assured that your concerns have been passed on and will be dealt with accordingly. "

Now I cant tell which is 'up' button - 'up' on joystick just moves through banner and various shortcut items - so if anyone can understand the above, please let me know - I will call 3 CS back in meantime to see if I can get more detail.... STAY TUNED!

[eethon]

Its obvious to me that none of the people who are giving this "advice" have ever actually sampled the annoyance that is active viewer. They should actually try there non-fix and they would see the problem themselves. I just had a guy from "3" call me and offer me a K800i on upgrade which is on its way to me now. Not sure what Ill do with me N73!?? Think I`ll shelve it till they finally fix this instant viewer problem.

[bavlondon]

I think this is more of a case that the problem was overlooked in testing.

Its not like 3 dont let you remove it full stop as on the 6280 and k800 you can.

If enough people raise the issue with 3 then there is a better chance of them actually looking at it and if they dont, well its not like they have always allowed the active standby menu on Nokia phones anyway.

[fpow]

I have a swedish 3 phone and i had no problem to change the quick service bottom on th right side.
I have the active desktop still on.
I find this in settings.

//Fpow

[dahis]

I think this is more of a case that the problem was overlooked in testing.

Its not like 3 dont let you remove it full stop as on the 6280 and k800 you can.

If enough people raise the issue with 3 then there is a better chance of them actually looking at it and if they dont, well its not like they have always allowed the active standby menu on Nokia phones anyway.

How do you remove the services bar on the K800i?

[TextBundle]

Well.... called 3 Tech Support who trotted out "Press UP button please sir...." when I asked where UP button was on phone (and that up on joystick just cycled through ad banner, calendar and application shortcut icons) there was a long pause followed by "Please hold for a minute" followed 1 min later by "Actually sir there is an anomoly with software on N73 which prevents ad banner from being removed except by turning active standy off - as many people have mentioned this, we are looking into matter and will hopefully contact you again soon with a solution"

So, my earlier email from 3 CS/Executive Office I received yesterday was all untrue! :confused:

[pennas]

"Actually sir there is an anomoly with software on N73 which prevents ad banner from being removed except by turning active standy off - as many people have mentioned this, we are looking into matter and will hopefully contact you again soon with a solution"

At least that is an actual admission that 1) There is an issue and 2) They understand what the issue is. I see this as progress!

[TextBundle]

3 CS called me back today (possibly because I participated in survey on how helpful my call to Tech Support was or possibly because I had originally emailed Exec Office) to say they are looking at resolution to this matter asap and suggested I email 3 CS again in a week's time to see if a solution is available by then

[kaode]

do you have all the settings needed?

I might get that done

Three 3G Setting

Set Name - Three
Access Name - three.co.uk
Auth type - None
Protocol - HTTP
Home URL - http://mobile.three.co.uk/hb/vtb/HutchKey
Proxy address - 0.0.0.0
Port - 8799
Linger time - 3000
SAVE


Set Name - Three MMS
Access name - three.co.uk
Auth type - None
Protocol - WAP
Home URL - http://mms.um.three.co.uk:10021/mmsc
Gateway address - 217.171.129.2
Secure connection - Off
Linger time - 3000
SAVE

[rs1800]

thanks although it sounds like I might not need to if they are resolving the problem.

If anyone gets more info please post, thanks

[Zhuzh!]

Please keep us up to date with this, as the bar is really annoying!!

[Kikujiro]

Did anyone else get a message from Three this afternoon that they'd 'spruced up your mobile desktop'? I hoped against hope that this was a response to the problem, but switching off/on as advised produced no change of any kind that I could see.

[Hellomoto]

It Has Removed The service Bar from my desktop so in response yes it is designed to remove the annoying serices bar as mine has now gone!

[Kikujiro]

Argh. I've restarted twice and nothing has changed at all :(

[eethon]

ive had no update through txt. and i just phoned three and they say there is no such update!

[RCUK]

had the update ... sod all changed on ine!

Well done three once again.

[Zhuzh!]

Yeh I had the txt, didnt make no difference tho!

[eethon]

It Has Removed The service Bar from my desktop so in response yes it is designed to remove the annoying serices bar as mine has now gone!

Did you have the active standby running when you got the update? or was it off when you got the update and restarted? Might make a difference to those who it has not worked on.
Also I still havent had the update!!!!

[Bukey]

I've only received my phone today, and was really annoyed by the Instant Viewer service bar... Spoke to tech support (ha!) who knew exactly what the problem was, and told me to run through the "Up key..." process, which I already knew didn't work from here. I explained this, and finally got the message through to the tech support bod, and they told me that I had to switch the phone off then on again before they were willing to help. Grrrr... I explained that this would achieve nothing, and it didn't.

Switched the phone off and on again, and phoned tech support back. Spoke to someone else who then spoke to a handset specialist who told me that there was no way to currently remove it, unless I turned off Active Standby. I said that I knew two other people that received updates today, so I knew this was a lie - even if it had come from a "handset specialist". She promised to call me back after looking into the issue.

Five minutes later, I had a call back explaining that there had indeed been an update, she read out word-for-word what the notification SMS said, and said that it's been sent and should be received by everyone with an N73 handset within the next 24 hours. I explained that I'd only had my handset today, and that it was an upgrade, and asked for her to check that it was the N73 showing on my account - which she confirmed, and she also confirmed that the update has definately been sent for my phone/account.

Here's waiting then...

[Zhuzh!]

All it told you was to switch it off and on, that did nothing!

[eethon]

All it told you was to switch it off and on, that did nothing!

but was active standby on when you got the txt/update and when you restarted?

[TextBundle]

I got the text today saying my phone's desktop has been updated. I turned the phone off, on again and the ad banner has gone !!!!!!!!!!!!!!!!!!!!!!!!!!!!! (the calendar is still there)

BRILLIANT !!!! I raised this with 3 2-3 weeks ago and they send a solution - I moaned for 10 months about the Homescreen on Orange and nothing happened - Well Done 3 !

[Zhuzh!]

Why has it worked for some and not others?

[rs1800]

Got text this morning but no change to mine either yet

[Hellomoto]

i will take a picture tonite to show all if you like?

[Sicknote]

I got the text yesterday and no change here:confused:

Well I am glad it worked for some one

[rs1800]

Tried again this morning and its gone !!

[RCUK]

this gets more bizarre - now some are selectively getting it!

[col37400]

I got the text yesterday and tried switching on and off .... no change.

But I just tried switching on and off again now, and the banner has now disappeared.

[Zhuzh!]

Yhay its finally gone! A day after the txt, so everyone keep trying!

[eethon]

still no stinking txt. Im gonna ring up again.

[SirGbolalot]

It worked for me too!!!!!! yesterday when i got the text it didn't work, but i just turned on active standby now and my homescreen looks so sexy now :)

[RCUK]

mine was on for ages - got on the tube where i lost signal and when i got out the other side the banner had gone.

Screen looks sort of naked without it though...

[damian]

hope this helps-menu,settings,phone,standby mode,active standby off...removes quick links and banner.

[deemus]

mine has gone this morning as well, took a couple of days from when i received the update text.

[Kikujiro]

Pleased to report that mine disappeared, likewise, about a day after I got the text.

[benjimima]

hey, i just got a new n73 on three and hated hte bar, after following instructions to turn active standby off, i did and liked this, just for kicks i turned it back on and the ad bar still wasnt there, so now im enjoying an uncluttered standby screen, what i wud say i prob did was turn off active standby, turn off phone, turn on phone and then turn active standby back on and hope it works. but i also tried putting my o2 sim in (which didnt work cos phone is locked) but might of helped get rid of the bar i dont know?

Ben

[Bukey]

benjimima - I don't think your actions had much to do with it, rather your phone just received the update.

I was on the phone last night, and my call got cut off - I went to redial and noticed straight away that the bar had gone.... My phone must have simply received the update. I didn't get a text or anything notifying me, but then they also did know that I definitely wanted this update.

[Kikujiro]

I don't know if this is a side effect/deliberate fix/pure coincidence, but voice dialling is now working on my N73 for the first time.

[TextBundle]

You Dont Need Text Message - 3 Have Turned Instant Viewer Off Their End, They Havent Sent Firmware Update To People's Phones By Sms - Turn Your Phone Off For 2-3 Mins Twice And Phone Will Start Up Without It

[eethon]

hope this helps-menu,settings,phone,standby mode,active standby off...removes quick links and banner.

No it doesnt help. We all know about this but want active standby but without the viewer. I still have the banner but im gonna restart a few times ad see If it goes.

[Kikujiro]

I don't know if this is a side effect/deliberate fix/pure coincidence, but voice dialling is now working on my N73 for the first time.

... as is the "delete from phone and server" command for IMAP email. Always used to throw me out of the Messages app. No longer. This may not be a firmware update but it's just as good as one.

[Sicknote]

Mine still has not gone:confused:

[Shorn]

I switched mine off (havent recieved a txt, as only just got the phone) and nothing changed. I then turnt off and took battery out and back in, switched on and hey presto.. gone!

[eethon]

I still have the viewer. I have restarted a number of times and it is still there. I rang up "3" and after going through the same thing of explaining about the problem, was told I needed to send in my phone for repair for a firmware update (reflashing) or go to a nokia service center??!! WTF is that about! I Have the original firmaware not the .3 version. This must have something to do with it as
I remember reading an update for Hutchinson 3G in the update details. Have the guys who have lost the banner got the newer firmware?

[Shorn]

Just checked, no banner, and still on old firmware! (0.0.1)

[Sicknote]

I think some one does not like me as I have tried and I still have it :confused:

[rs1800]

I had one of the first phones and my sw is original

[kaode]

Mine's is gone :laugh: I noticed when I started to use yahoo go with calender sync and Hey Presto no more banner:confused:

[nrms]

I have just got the new N73 from 3 (1/11) and currently have got the Instant Viewer flashing away at the bottom of the screen. Can someone explain the best way, as of today, to get this annoying "feature" turned-off.

Thanks
Nigel

[eethon]

I have just got the new N73 from 3 (1/11) and currently have got the Instant Viewer flashing away at the bottom of the screen. Can someone explain the best way, as of today, to get this annoying "feature" turned-off.

Thanks
Nigel

Well this is a bone of contention! I have to complety turn off active standby to remove it. menu-settings-phone-standby mode-active standby off.

Others seem to have had it removed when they restart. I have restarted numerous times and no change. Its getting beyond a joke to be honest. Im gonna e-mail again and see if they can sort it.
James

[nrms]

James

Who did you email to ?

Nigel

[pennas]

I think some one does not like me as I have tried and I still have it :confused:

Mine is also still there :(

[eethon]

James

Who did you email to ?

Nigel

I e-mailed customer.services@3mail.com. If anyone knows how to contact there head office direct or someone who will be of more help please let me know!
James

[eethon]

I just got a phone call from "3" who told me there was no such update! I told them I knew there was and they told me to call tech support. I rang up again and was told that there was no update at this time to remove instant viewer without taking off active stand by. I told them that was incorrect and he told me that I was wrong and there was no update! I am at a loss I really am!

[nrms]

Persist with the complaints.

I got a phone msg from 3Customer Services (late) last night, telling me they were aware of the problem, and had a number of complaints, and that there was a text message update that I would recieve "in due course". She couldn't say when I would recieve it, which seems like rubbish to me as she surely could have sent it there and then?

Trouble is the Instant Viewer is used by 3 as an advertising banner to showcase their services, so I can't see them being very keen to remove it.

Nigel

(Later)
I just turned on the phone today, and the Instant Viewer was GONE! :) And this happened WITHOUT me receiving a text message.

[eethon]

I must be the only one with the INSTANT viewer still there!

[Sicknote]

I still have it to:rolleyes:

[beerman]

my N73 has been sitting in it's box for the last 2 weeks as I've been using my N80. I switched it on yesterday and still had that darn instant viewer. I then switched it off and back on and it disappeared. No text and it was only on for 2 mins to check before I turned it off and back on.

[aldo]

i got my n73 this morning and it has the bar - on the phone now to 3 and he was saying to find instant viewer in settings and disable it but i dont have that option...does anyone?

[eethon]

i got my n73 this morning and it has the bar - on the phone now to 3 and he was saying to find instant viewer in settings and disable it but i dont have that option...does anyone?

No. The handset support people are stupid. I argued with some guy for 15minutes and got knowwhere. Thats what you get when you outsource UK jobs to India. People who barely speak our language and dont actually listen to what you have to say. At least you can haggle with them for better upgrade!
James

[aldo]

No. The handset support people are stupid. I argued with some guy for 15minutes and got knowwhere. Thats what you get when you outsource UK jobs to India. People who barely speak our language and dont actually listen to what you have to say. At least you can haggle with them for better upgrade!
James
yea i know what you mean, the noob from tech i was talkin to had no idea. he found it 'very strange' that i didnt have this option on my phone and kept making me look again when i made it clear it wasnt there

it ended with him saying he will escalate my call to a tech claim or something and that within 24/48 hours the bar should be gone as it would be removed on 3's end, this was AFTER i had clearly asked him at least 5 mins before that can the bar be removed at their end, to which he replied NO it can only be done on the individual hanset.

noobs!

[eethon]

yea i know what you mean, the noob from tech i was talkin to had no idea. he found it 'very strange' that i didnt have this option on my phone and kept making me look again when i made it clear it wasnt there

it ended with him saying he will escalate my call to a tech claim or something and that within 24/48 hours the bar should be gone as it would be removed on 3's end, this was AFTER i had clearly asked him at least 5 mins before that can the bar be removed at their end, to which he replied NO it can only be done on the individual hanset.

noobs!

let us know if yours get sorted.

[aldo]

yep i did a random turn off then turned phone back on today and woo the bar was gone, so it is down at 3's end

[Pikanyaa]

i was just having a look and seen that u guys havin problems with that annoying advertbar on der 6280 so i will tell you how i turned mine off...

go to settings/display/stanby mode settings and switch the instant viewing to off ... that get rid of the advert bar and the active stanby off get rid of the radio and media player on & off its that simple

dunno if this will help anyone here

[Sicknote]

Hi Pikanyaa,

Thanks for the tip but this is the for the N73 and you can only get rid of it by turning off the Active standby;)

[nrms]

Warning to all:

I had a problem with voice activated dialling (stopped working) so I did a hard reset (*#7370#) and now unfortunately my Instant Viewer IS BACK.
:(

Now I've got to go through the hassle of getting it turned off again.

Clearly this feature can be deactivated by '3' remotely by sending a code to the phone, but it is active in the built-in software and returns when you reset. (If only we could access the code?)

Nigel