Vodafone Staff Member here [Archive] - 3G forum : your 3G community and resource.

jozzmundo

13-08-2006, 09:07 AM

Well at the moment I cant give too many details away however I do know that a counter measure will be released from the 1st of September.

The best thing to do is if you contact vodaphone on or after the 1st of September then you will be able to discuss a more suitable permament solution. As far as I know this will be able to benefit customers about the cost of picture messages.

When Vodafone originally allowed pictures to be sent in the text bundles, a picture would take up 3 normal text allowance. However, the stats have shown that around 90% of bundle users only use it for texts, 5% mixed and the rest have a majority usage for picture sending. Vodafone have seen that they can change the allowances and create something more suited to the customer.

The main plan here is that Vodafone can change 1 service for text and pictures into 2 seperate services and look to saving customers more money.

Unfortunately exact detail on this I cant disclose till after 1st of september however the best thing would be to sit tight till then and contact Vodafone with your query on picture MMS pricing and your benefits with Vodafone.

I hope this is a temporary help.

ricvic29

19-11-2006, 09:56 PM

do you know where i can get wap/gprs/mms settings for a sharp 902 on vodafone.cannot use picture messaging etc.vodafone sent me some settings but still no good.i think i need to enter every single setting in to the phone again manually.phone is on contract.
hope you can help.
regards richard.

spartan73

20-11-2006, 01:08 PM

just follow the speps mate, simple enough. let me know how you get on with it.

Note: when told to "select" rather than "press Select" press the centre of the navigation key "press Select" will be selecting Select from the menu system, which is done by pressing the left soft menu key

Instructions given in this colour are the defaulted entries and so if you copy the existing Contract Profiles you shouldn't have to change them, these are given here for fault finding purposes.

Press the centre of the navigation key to bring up the main menu

Scroll to Connectivity (bottom left) and press Select

Scroll down to Internet Settings and press Select

Stay on Application and press Select

Scroll down to MMS Settings and press Select

Scroll down to Vodafone Contract and press Select

Scroll down to Copy and press Select

At Profile Name enter a new name for your profile i.e. Vodafone Prepay select twice

Scroll down to highlight your new profile and press Options

Stay on Activate and press Select

Scroll to highlight your new profile and press Options

Scroll down to Edit and press Select

Scroll down to Proxy and select

Scroll to your new proxy (created in the WAP over GPRS guide) i.e. Vodafone Prepay and select

Scroll down to Relay Server URL and select and enter http://mms.vodafone.co.uk/servlets/mms

Press Options, scroll to Set and press Select

Note: you'll get the prompt "When setting information is not right it may be impossible to connect" press Yes

ricvic29

20-11-2006, 07:46 PM

thanks mate,but keeps comming up entered setting information has not been registered.finish.

BTS Engineer

20-11-2006, 07:57 PM

3G to 2G Handovers a nightmare!!!!

I work in the industry and my company phone is on Vodafone and I have had to select 2G only mode due to this.

Then to make matters worse, they have not put neighbour information in on adjacent sites. So call drops with no coverage then a second later fully barred in..

M60 ring road Middleton area.

gazblue01

25-11-2006, 12:15 PM

Hi. I was wondering if you could tell me where i stand with Vodafone and my contract with them. I joined in april (from Orange) only to find out that the service at my home address is worse than terrible ! I am going to try and keep this as short as possible as it has gone on too long already !
I know that there is a Vodafone mast only around a mile from me but for some reason my phone (and my wife's) recieve signal from a mast that is probably seven miles away !
I know that i was told originally that i had the 14 day cancelation period but i was then transfered to a supervisor who persuaded me to stay as things would change and hopefully the service would improve by the end of summer which obviously never happened. Oh yes and amazingly there is no record of that conversation taking place !
The last conversation i had basically led to someone telling me that they would contact an engineer via email asking for a signal boost in the area and that they would contact me back in 48 hours. Guess what ? 5 days later still no call !
To be honest i like the talk plan i have with Vodafone and i dont really want to leave but the lack of service is driving me crazy. I spend most of my time at my home address where i cant get service !
Can anyone tell me if i have the right to leave the contract so i can get back to Orange where i can get good service.
Sorry one last thing. The Orange transmitter where i had my service from before i left is about 1000yds away from the vodafone transmitter from which i cannot recieve any service can anyone explain that one as well for me ?

Thanks for your help.

gazblue01

ps It seems that i have hit a brick wall with Vodafone customer services i think they now look at my notes and instantly want to get rid of me !

spartan73

27-11-2006, 11:08 AM

give customer services a ring mate, ask for a manager... they should be able to sort something out, i am also vodfone staff (technical) email me at spartan73@gmail.com and i'll have look and see if theres something we can sort out with the network issues!

gazblue01

27-11-2006, 02:51 PM

Ok thank you so much for replying to my post i have already sent you two emails !
Cheers.

spartan73

27-11-2006, 03:42 PM

just emailed you back then mate, fiirst time i checked the email today, hope it helps!

faza20

16-12-2006, 06:18 PM

pav

16-12-2006, 06:48 PM

While there are network customer service agents registered on the forum and will do what ever they can to help other members out with their problems, and their help is always appriciated.

What does spoil it is there could be scammers posing as customer service agents that are just after after your account details.

In my opinion I would not disclose any account details to any one. I know this may not be helpful in getting the full benifit from the genuine agents who are willing to help. But in todays climite it is better to be safe than sorry.

spartan73

16-12-2006, 07:39 PM

i though stoke was just upgrades? i'm trained on the techical systems... one reason why vertex is closing.. garlands took their jobs... lol

faza20

16-12-2006, 11:49 PM

lol. Stoke u got Upgrades, Retention, Saves, CS, nursery, HVC, Collections, NUC's, Technical/ 2nd line support (deal with the ques etc), Email, Terminations, Ultra High Value, 14 day returns, and Customer Relations..... :D

And Vertex are closing for a few other reasons as well,which I ain't discussing on a public forum. lol.

Nice myspace btw

spartan73

17-12-2006, 12:18 AM

aye but all i refer to is stoke upgrades agents with their blood upgrades and not sedning out bluetooth headsets! don't know if you have come across that befire? also we have most of those departments here... apart from 2nd like tech and emails.

less said about vertex the better in my opinion

faza20

17-12-2006, 01:06 AM

Think you get that in any company in all honesty, cause Stoke get the same problem with Garlands, Conduit get it with Stoke and Garlands. lol

spartan73

17-12-2006, 08:49 AM

aye theres always someone... but more stoke business advisors with the bloody bluetooth headsets... drive me crazy things like that

simon66

25-12-2006, 08:27 AM

can you help me in my live service ... i just cant open it, i called the customers service and they sent the setup's msg million times but ididnt rec any.
they tried to send another model msg and it works for the MMS service only not for the wap..iam from egypt and my mobile is sonyericsson k800i.
thx

GC27vf

25-12-2006, 10:28 AM

Hi Simon,

If MMS is working then the SIM should be provisioned for both GPRS (internet) and MMS (picture messaging) as MMS does need GPRS to function correctly.

- Do you get a specific error message while you're trying to select the Vodafone Live! icon?
- Is the K800i you're using Vodafone branded (e.g. bought on the Vodafone network with the Vodafone label on the handset, including Vodafone Live globe icon for the browser?
- Are you trying to use the mobile in the UK or out in Egypt at present, if so, do you have a specific post code so that we can check for any problems in your area?

simon66

27-12-2006, 09:22 AM

1st at all thanks for reply
2nd:
the prob is i haven't profile for the wap service...let me tell the story from the start...

i bought the phone from ksa without any branded for any network, it works at any network,when i was there it work witm MOBAILY network
(ps:i didnt open the live service in ksa)
then i back to egypt so i tried to open the live service, i called the customers service in egypt they tried to send the setup's msg many times but it didnt work coz i didnt rec any of it....i feel sick from that so i asked them to send me the msg of another type of sonyericsson not the K800I , so they sent the K750i msg's setup, i recvd the MMS msg and it works successfully, but the other msg (wap msg) i rec it but not as a setup msg , it was as unusaul codes....

i tried to send the msg form www.sonyericsson.com but i didnt rec it either, i dont know is there is a prob with the site !!!
so i contact the supporter and they told me the manual method :

1. Scroll to [SETTINGS] > [CONNECTIVITY] > [DATA COMM.] > [DATA ACCOUNTS] > [NEW]> [ACCOUNT TYPE]> [GPRS or PS]
2. Name: GPRS
3. APN: ---- (Check with local network provider)
4. User Id: ---- (Check with local network provider)
5. Password: ---- (Check with local network provider)
6. Press "SAVE"
7. Scroll to [INTERNET SETTINGS] > [INTERNET PROFILES]
8. Create new > Name: Internet
9. Connect using: GPRS
10. Press "SAVE"

it didnt work too...may there is something missing...i dont know !!!!

so in my mobile there is only one profile called vodafone MMS , beside in the DAtA ACCOUNTS i cant find GPRS optian , just PS and CS...so i dont understand where is the prob !!!!!!

thank you

GC27vf

28-12-2006, 07:15 AM

hi,

if the K800i is non-branded you may have difficulty accessing Live! as the menus wouldn't be on the handset and you might only be able to access a very basic 'text only' version of the service (I've also read there's a non-branded 'Vanilla' version of the K800i), although this still doesn't explain the missing Internet profile.

Vodafone settings may vary from country to country, e.g. between Vodafone UK and Vodafone Egypt (as you may have noticed when on the Sony Ericsson website and their dropdown menus), for example, if you're with Vodafone Egypt then it would be their Vodafone customer services who'd have access to your account and network details, rather than Vodafone UK. Don't know if we have any Vodafone Egypt staff on here?

I've just deleted my Sony Ericsson Vodafone UK internet profile from my own handset, then reinstalled it from the Sony Ericsson website successfully, so it might be worth trying again to see if your profile works this time and there was a fault before? If you're out on Egypt at present and using their network it might be worth trying a store directly so that somebody can manually go through your phone menus to install and activate the profile: http://www.vodafone.com.eg/JSP/personal/Vodafoneshops/dealersIndex.jsp

Lord_Heckler

28-12-2006, 11:54 PM

GC27vf

29-12-2006, 12:01 PM

Hey Jozzmundo,
A couple of months ago I bougth a Sharp 902sh from Vodafone UK, but then I moved to the USA and unlocked my phone. Now I have Cingular Wireless but the WAP and MMS does not work. I have tried to put in the right WAP setting that Cingular provided me, but it still doesn't work. Do you have any solution to my problem??? Maybe I have to unlock my phone from Vodafone Live??? I do not know what to do plz help me.

thanks for help,
Lord :D

Hi Lord,

From a Vodafone perspective, if it was one of our UK SIMs being used in a Vodafone handset, firstly the SIM itself would need to be provisioned for Internet (GPRS) and picture messaging (MMS). Part two then comes with entering the correct Vodafone UK settings into the hardware itself (the handset). I don't know exactly how Cingular work, but it might be a case that you've got the correct settings in the handset itself, but the SIM hasn't been set up? Does the SIM work successfully in another (US based) handset?

Also, has the Cingular internet profile you've been given been activated (highlighted?) on the internet settings menu? If you did want the Vodafone Live! software removed form the handset it's possible to have it debranded to restore the original software.

I've left a link to the Cingular forums on your other thread but have included it again below if it's any extra use to you: http://forums.cingular.com/cng/board?board.id=cingular

Ethermoon Lai

30-05-2007, 04:04 PM

Hi. I really need help here. My SH902 cellular phone is not working. I turned on the "OFFLINE MODE" and I turned it off. After doing this, I turned it on again but once turned on, it goes on Initialising, and then it automatically switch off... and then it will switch on again, and switch off again. I don't know why. Any help, please?? thank you so much!

faza20

31-05-2007, 02:10 PM

Hi Ethermoon

Working for Vodafone, it sounds like your phone simply has a fault on it.

You have a couple of options available to you on how to proceed. You can either visit your local Vodafone Store (http://online.vodafone.co.uk/dispatch/Portal/appmanager/vodafone/wrp?_nfpb=true&_pageLabel=Page_Help_StoreLocator&pageID=SL_0001), or if you visit the Contact Us (https://online.vodafone.co.uk/dispatch/Portal/appmanager/vodafone/wrp?_nfpb=true&_pageLabel=Page_Help_ContactUs&pageID=PCU_0002) section on the Vodafone website. If you include FIT135 in the body of the text, it be picked up by a team who monitor the public forums, and will be able to help.

roy38

24-06-2007, 10:27 AM

HI HAVE JUST JOINED PERHAPS YOU CAN HELP.
HAVE JUST OBTAINED A NOKIA E 61 i TO RECEIVE E-MAILSBUT AM HOLDING OFF BECAUSE IT SEEMS SO EXPENSIVE I AM WITH VODAPHONE.
IS IT POSSIBLE TO EXPLAIN ABOUT THE CHARGING RATE FOR RECEIVING E-MAILS AND SENDING THEM i e HOW MANY E-MAILS PER MB
SORRY TO BE SO VAGUE
REGARDS
ROY38

pav

24-06-2007, 02:51 PM

roy38 welcome to the forum.

When writing a post please do not write in caps as this appears to every one that you are shouting.

:)

Tym

24-06-2007, 06:26 PM

You can use MYMAIL which can hook upto 5 email accounts for just £5 a month and you can send and recieve as much as you want and download attachments for free.

Go on vodafone live and subscribe.

roy38

27-06-2007, 09:52 AM

hey thanks for your help :)
regards
roy

Tym

27-06-2007, 01:28 PM

No probs :)

7lkhusha

15-07-2007, 09:06 PM

DarthDarko

17-07-2007, 09:49 AM

I am not a Voda cs however from what I remember you have to tick a box on one of the pages and agree to a £1 charge to a credit card... This (apparently) will confirm you are over 18 and will then lift the restriction. Hope this helps

faza20

17-07-2007, 01:26 PM

hello
i am new in this 3G formes i have problem can you please help me with it the problem is bit Tickey that everytime i try to go to Vodafone live internet ifi type any thing it allways come to RISTRICTED ACCESS can you please tell me how to remove Content Control.

thank you

Hi 7lkhusha

To lift content control you can either call 191, or do it yourself by signing up for a My Vodafone account on the Vodafone website (http://online.vodafone.co.uk/dispatch/Portal/appmanager/vodafone/wrp?_nfpb=true&_pageLabel=templateBlank&pageID=VIRTUAL_HOME). You will need a valid credit card registered to your own name and address. A £1 payment will be taken to confirm the details are valid, but you will get a £2.50 M-Pay credit.

If you don't have a credit card, you can visit any Vodafone Store (http://online.vodafone.co.uk/dispatch/Portal/appmanager/vodafone/wrp?_nfpb=true&_pageLabel=Page_Help_StoreLocator&pageID=SL_0001) who will remove it without taking a payment, however you will need to take ID in to prove you are over 18

don007

24-07-2007, 12:30 PM

Got a new handset N95 on the28/06/07 imei nub........... I called on the 11/07/07 and was told the handset was over 14 day I need to send it for repairs i received a special delivery bag job ref:11**** and the letter said give brief description of the problems on the return confirmation sheet
The phone was not working properly it keeps vibrating itself every now and again and it was dropping signal most times then on the 17/07/07 I got the phone back saying its done the fault was software corrupt and now fixed I used it straight away but noticed the signal keeps dropping, I called on Friday 20/07/07 at 11.44am spoke to a lady, she told me to do some setting and see from there and said that if I continue having problems I should call again then I called at 13.44 today 23/07/07 said the phone is still doing the same thing then the lady said to me I need to send it again for repairs this handset is less then 30 days old how many times will i send it for repairs.i keep getting fobbed off and getting really fed up now
can someone plz help what should i do

thx

faza20

30-07-2007, 07:12 AM

Hi Don007

I've responded to you in your other thread

nelson19000

30-07-2007, 08:35 AM

HI GUYS, I HAVE TRIED TO GET A NEW 12 MONTH CONTRACT IN THE SHOP WHICH THEY SAID THEY COULDNT DO,THIS WAS AT THE EARLIEST POINT FOR ME TO RENEW,i THEN WENT TO 02 GOT A BETTER DEAL AND 12 MONTH CONTRACT.THAN ASKED FOR A PAC CODE FROM VODAFONE TO PORT AND WAS TOLD IF I HAD PHONED VODAPHONE THEY WOULD HAVE GIVEN ME A 12 MONTH CONTRACT,TO WHICH I SAID IM STANDING IN YOUR STORE TO WHICH THEY SAID OH THATS NOT REALLY PART OF VODAFONE JUST A FRONT.SO NOW I HAVE AN 02 CONTRACT AND THEY HAVENT SENT ME THE PAC CODE EVEN THOUGH THE IN STORE PC SAYS OH ITS BEEN SENT AND TO TOP IT OFF BECAUSE I REQUESTED THE PAC CODE BUT DIDNT SEND THEM A WRITTEN LETTER TO STATE THAT I WILL NOT REQUIRE MY CONTRACT AFTER ITS SET PERIOD, I STILL HAVE AN ACTIVE ACCOUNT.SURELY ME REQUESTING TO PORT AND THEM AGREEING TO SEND IT OUT IS CONFIRMATION THAT I DO NOT WISH TO STAY WITH VODAFONE.
FINAL NOTE FOR VODAFONE IVE BEEN WITH YOU FOR NEARLY TEN YEARS AND SPENT ABOUT 50 POUND A MONTH. I EXPECT 02 WILL BE VERY HAPPY TO HAVE ME A A CLIENT.
IM SENDING A NOT PLEASED LETTER OUT TODAY,THEY MAY HAVE GOT 1 MONTH MORE OUT OF ME BUT LOST THOUSANDS.

norand123

07-08-2007, 08:43 PM

Hi,

I have a problem with MyMail service. My understanding of the service is that if I subscribe to the MyMail service (I choose £0.50 monthly alerts pack) then I will receive e-mail alerts (e-mail headers pushed to my handset) as frequently as every 30 minutes. This description of the service is given on the T&C for MyMail on the Vodafone.co.uk website.
After setting up my N73 via automatic SMS service and setting up my e-mail accounts I can manually pull e-mails from the MyMail, but I'm not receiving any alerts. I've been told by the vodafone customer service that push e-mails (alerts) are for business account holders only. However this is in direct breach with the T&C for the MyMail. After having an 1 hour discussion with the representative I was told that T&C are incorrect and need to be changed. :confused: I logged my question with the Vodafone via e-mail, but so far there is no answer.
Looking at manual settings described on MyMail help pages I discovered a setting which is not set automatically - "On Nokia N series - Automatic Retrieval ->Email Notification - Only in home network". If I'm going to set it on then it is not going to be push alerts. I'm afraid that if I change it and my phone will pull e-mail headers than I will be charged as well.
Any help would be appreciated. BTW Is anybody using MyMail alerts on N73 and if yes what are the settings please?

faza20

08-08-2007, 05:14 PM

norand123

08-08-2007, 08:32 PM

Thanks Faza20,

The phone is locked to Vodafone UK network, however it was upgraded to a generic ROM. I still have my old N70 - I'll see if I could make it work.

Hutch67

09-08-2007, 11:15 AM

Hi Norand123

Sorry to read the problems your having with the Mymail service. Working for Vodafone, as far as I'm aware the N73 should be supported for the push functionality.

I'm currently testing it on an N73 to see wether there's anything you need to be doing or any extra settings. The only thing I could do with knowing is whether your handset is branded or unbranded?

Hi,

I registered for mymail yesterday and am also experienceing problems.

I have an N95 and used the SMS function from VLive to set the service up.
I have recieved no push e-mail.
The only email notifications I recieved were from the Message service at Vodafone.net. I was expecting the Mymail service to have pushed new mail from my Yahoo! account to my handset. Where can I set the interval for this?

I can also find no information on this service on the Vodafone.co.uk web site.

Is the service working correctly?

faza20

09-08-2007, 04:55 PM

A fault has been raised today regarding Mymail and the push email not working. When resolved the push facility should start working on both your handsets.

It's not possible to set an interval for how often your mail is pushed through, it polls your mailboxes every 30 mins and then forwards any new mail on. This can't be changed

Hutch67

09-08-2007, 05:03 PM

Thanks for passing this info on.

Knowing something is happening to resolve this is 90% of having the service fixed.

norand123

09-08-2007, 05:40 PM

Hi,

... tested the MyMail on N70 - no such luck. Is there anybody who is receiving MyMail alerts? May be the problem is just with N-series phones?! :confused:

faza20, thanks for raising a call.

faza20

10-08-2007, 11:19 AM

Hi everyone

The problem isn't related to any one particular O/S. It's basically seems to be the push facility failing to register on set up.

millyd

15-08-2007, 10:55 AM

Hi all, just to let you know that a Vodafone UK staff member has joined.

Any questions then Ill help as much as possible to correct any issues you may have.

I will be starting to check regularly so any issues then send em an IM or post here so anyone else with similar issues may benefit from your question.
Hi

I'm sure lots of people ask for you help but I really do.

This morning I recieved my vodafone bill.....£175 instead of the usual £35, as it has been for the past 5 years.

Aparently I called my home (even though I was on holiday) 12 times when I was away on holiday in Marrakech.

I would like to know if people have had a similiar billing problem as I know that I did not call home as this would have been stupid of me to do so.

How can I prove them wrong.

I hope you can help me.

Regards

Amanda

sillybilly

25-08-2007, 11:07 AM

Hi

I'm sure lots of people ask for you help but I really do.

This morning I recieved my vodafone bill.....£175 instead of the usual £35, as it has been for the past 5 years.

Aparently I called my home (even though I was on holiday) 12 times when I was away on holiday in Marrakech.

I would like to know if people have had a similiar billing problem as I know that I did not call home as this would have been stupid of me to do so.

How can I prove them wrong.

I hope you can help me.

Regards

Amanda

Hi, were they 'outbound' calls to a home number in particular? I know you can get billed for voicemail received on your phone while abroad but this would be a voicemail number rather than a home landline. Also you can be billed for receiving a call while you are abroad and if you havent got Vodafone Passport this can charge 75p per minute to receive a call from the UK. Vodafone should be able to confirm if you contact them directly (its hard for staff to look into your account in public). I think they match the calls made against the phone imei number which can prove calls were made from a handset

Mr T

25-08-2007, 08:04 PM

Does anyone know what retention deals are available without a handset for around £5 a month?

michellejones

27-11-2007, 08:09 AM

Hi was wondering if you could help me out here. I have bought a mobile phone from the yellow paper (AdTrader) Samsung U700 and got it home. Its origanally Vodafone. I bought this for my partner and he is on t-mobile. So i entered some unlocking codes into it that i was gaurenteed would unlock it to any network! But a message came up on the phone's screen "phone freeze sim unavailable contact network supplier". Why would a message like that come up? How can i fix it? Can it be fixed? I have just bought this for £150 cash and worried and confused!! ?!?

txt2ad

16-01-2008, 02:39 PM

Hi
This may be a shot in the dark, but we have developed a piece of software, which is fast becoming a mobile aggregator solution. How do we get a virtual longcode mobile number, direct from Vodafone and not through another aggregator? Having trawled the Vodafone site, and put in several phonecalls, we dont seem to be getting anywhere.