Customer retentions (not Customer Service) number

[IconBoy]

Please T-Mob staff
What is the UK T-Mobile number for retentions?
I do not want the customer services tele number but the the number whereby they try to keep you with the network.
Thanks very much.

[buckie]

there isnt a direct number tell cs you want upgrade or cancel and they will transfer you thru

[adgoulty]

hello from t-mobile technical support, if you want to cancle you account.. best thing to do is from 150 select option 2, 1 then 4, or to upgrade select 2, 1 then 1... there is no direct line, but to avoid the hassle of going through to the completely wrong department and having to be transfered to yet another que al you need to do are select these options... its a lot better than mashing any key to see where you go..