Miles
06-06-2006, 06:49 AM
O2 ranks highest in customer satisfaction with mobile telephone service in both the pre-pay and contract service sectors, according to the J.D. Power and Associates 2006 UK Mobile Telephone Customer Satisfaction StudySM released today.
Among pre-pay providers, O2 ranks highest with an overall index score of 738 points on a 1,000-point scale. O2 performs well in all six factors that contribute to overall satisfaction in the segment: image, cost, call quality/coverage, offerings/promotions, handset and customer service. Vodafone (729) follows O2 in the rankings, performing particularly well in image and call quality/coverage. Virgin Mobile (728) ranks third overall and performs well in cost and customer service.
O2 also ranks highest in the contract services sector, with an overall index score of 740 points. Among the seven factors contributing to overall satisfaction in the contract segment, O2 receives the highest ratings in offerings/promotions, cost, call quality/coverage and handset. Orange follows O2 in the segment rankings with 730 points, achieving a particularly high rating in billing.
http://www.3g.co.uk/PR/June2006/3141.htm
Among pre-pay providers, O2 ranks highest with an overall index score of 738 points on a 1,000-point scale. O2 performs well in all six factors that contribute to overall satisfaction in the segment: image, cost, call quality/coverage, offerings/promotions, handset and customer service. Vodafone (729) follows O2 in the rankings, performing particularly well in image and call quality/coverage. Virgin Mobile (728) ranks third overall and performs well in cost and customer service.
O2 also ranks highest in the contract services sector, with an overall index score of 740 points. Among the seven factors contributing to overall satisfaction in the contract segment, O2 receives the highest ratings in offerings/promotions, cost, call quality/coverage and handset. Orange follows O2 in the segment rankings with 730 points, achieving a particularly high rating in billing.
http://www.3g.co.uk/PR/June2006/3141.htm