Happy To Help

[Cerberus]

If any 3 customers out there are requiring any help then please let me know. I will be more than happy to try and resolve your situation and answer any questions you may have. I am tired of reading threads about 3 this and 3 that and especially about our Mumbai contact centre and poor customer services. Our Indian colleagues work just as hard as we do in Glasgow although I will admit the main problem is the language barrier. So I am here to help and provided it's within boundraies that permit me to do so.


Cerberus

[Wiggler]

I got a Question,

One three seperate occations i've phone up three to sort out my Threemail...

I asked for Wiggler@threemail.co.uk

However due to this language barrier... over the phone they originally set it up as Wiggles@threemail.co.uk

The next time i tried to phone, they set it up as Viggler@threemail.co.uk...

The third time i phone up, i asked for WIGGLER they said they'ed look into and ring me back wot ever they changed it too... this was a month and a half ago...

EVERYTIME.... i did this, i spelt everything little thing out phonetically... my name, my post code, the first line of my address.. I specifically said

Whisky, India, Golf, Golf, Lima, Echo, Romeo yet they still get this wrong :S...

i'd say that when ever i speak to three CS, 80% of what i say is the phonetic alphabet... hmmmmm....

is there anything you can do to look into this without me having to call up yet again. I can provide more account details, security questions etc if needed...

[Cerberus]

PM me your account number and I will look into it for you.

[E616Vboy]

is there anything you can do to look into this without me having to call up yet again. I can provide more account details, security questions etc if needed...

Please Dont post your details as it could be used for fraud.

[Wiggler]

Please Dont post your details as it could be used for fraud.

yeah i was i realised that... i was gonna pm him... but it seems pm'ing is disabled :/ how come lol.... hmmmm.....

[E616Vboy]

I'm not sure but it could be because you could send offensive messages to other members - not sure if that is true but a likely idea

[driftingaway]

PM me your account number and I will look into it for you. I am not back in the office till tomorrow but will certainly try and sort it out for you. If needs be I can call yuo back on your mobile number or send an email to your webmail advising you of what I/You can do.

*cough* let's forget for a second that failing to confirm FULL security (DOB, address, full name) is a severe breach of security rules, shall we?

[Cerberus]

*cough* let's forget for a second that failing to confirm FULL security (DOB, address, full name) is a severe breach of security rules, shall we?


As long as you are not revealing account specific details then it's not in breach of DPA. I could also advise that he contact us via email (http://www.three.co.uk/hygiene/customerFeedback.omp). Get some Benilyn for that cough mate!

[arold1968]

If any 3 customers out there are requiring any help then please let me know. I will be more than happy to try and resolve your situation and answer any questions you may have. I am tired of reading threads about 3 this and 3 that and especially about our Mumbai contact centre and poor customer services. Our Indian colleagues work just as hard as we do in Glasgow although I will admit the main problem is the language barrier. So I am here to help and provided it's within boundraies that permit me to do so.


Cerberus
i for one have never had a problem with 3 customer care , i find them verry helpfull + polite sorting out my problems quickly. they have even phoned me back when the call isdropped. 3 years ago i was on anouther network and couldent belive the lack of care ,attention to detail,interest and passing of information that they showed

[Cerberus]

i for one have never had a problem with 3 customer care , i find them verry helpfull + polite sorting out my problems quickly. they have even phoned me back when the call isdropped. 3 years ago i was on anouther network and couldent belive the lack of care ,attention to detail,interest and passing of information that they showed

Glad to hear that.

@Wiggler

Please use the email link I provided to help us rectify your problem. This will enable you to spell the correct email address and thus we shouldn't make a mistake. I know it states we should reply in 5 days but that really isn't the case. Usually 48 hours at the most.

[llama_thumper]

Cerberus, can you give any input on this?

http://www.3g.co.uk/3GForum/showthread.php?p=215135&posted=1#post215135

[Cerberus]

Cerberus, can you give any input on this?

http://www.3g.co.uk/3GForum/showthread.php?p=215135&posted=1#post215135


Yes I can. You have to be in the UK to have the switch take place. This is because we need a siganl on the HLR (Home Location register) in order to process the switch. When you are abroad obviously you are roaming on another network and becasue of the above a switch cannot take place.

I don't think porting out your number is a possibility either because your 3 mobile number will always remain on their register no matter what network you port to. I think you will also need to be in the UK as well for a port to take place.

My advice is simple, get another sim card for the local area you a with and send your 3 sim card back to a friend or relative in the UK. Have that person set up as a registered contact on your account and get them to process the switch to ThreePay (will take 30 days as per 30 day notice period). Once the switch is complete have that person mail it back to you. Make sure the person is trust worthy and also make sure the way you send your mail is insured and secure.

If there is anything else to add then I will add it later. Hope that has been of some help.

[Tiggs62]

Cerberus (appropriate choice of name),
As you evidently work for 3 in Glasgow, perhaps you could look into why I have been struggling with my account for over 7 months, despite 2 letters to your Executive Office in Glasgow (which have gone unanswered).

Emails I have sent come back that they can't discuss ANY matters by email as that would be a breach of data protection/security and advise me to call your Customer Services, which I've found to be hopeless. They even told me you didn't have an office in Scotland... but you did have one in Glasgow.

If you're going to heap praise on them working hard, get people who are better trained. If you're going to out-station your call centres, at least get people who can understand English! You are a UK company dealing with UK people. I speak English (and a couple of other languages as it happens) so I respectfully suggest if there is a language barrier it is your (3) problem to resolve, not the customers.

[llama_thumper]

Yes I can. You have to be in the UK to have the switch take place. This is because we need a siganl on the HLR (Home Location register) in order to process the switch. When you are abroad obviously you are roaming on another network and becasue of the above a switch cannot take place..

thank you for that info!

[Cerberus]

Let me add a couple of things here. if you are going to contact us via email then please make sure your email is registered with yuor account. if it isn't then we cant reveal specific details on the account. We reply like for like so if we receive an email we reply by email and so forth and so on.

Secondly, our Exec office deal with certain issues and if they receive a letter or email or fax and feel it is not relevant for them to deal with then they send it to first line CS. My advice is to think long and hard before you send anything to Exec because it may delay your issue being resolved in the long run.

I am not criticising here just giving some friendly pointers. Tiggs I do sympathise with you and I am sorry that your experience with 3 hasn't been a good one. I wish there was something I could do but I am not allowed to discuss account details on this forum and I would also ask for you to PM me your details and I will gladly call you back but Pm'ing is disabled. I am certainly not giving my email address away as 1. I would be flooded with mails 2. It would reveal my identity at Glasgow and 3. It's not a very secure way to conduct account resolution queries.

If you have any suggestions on how I could help you Tiggs then let me know and I will gladly help you out.

In addition may I suggest that the moderators of these boards get in contact with someone at 3 Glasgow and see if there is any way they can pass on details from customers here to have someone call them back. A system where normal members can PM admin or mods to pass account details to a contact at 3 Glasgow! Might be worth a punt and if you speak to someone at 3 and sell them on the idea of excellent CS then I am sure they would buy it.

[Tiggs62]

The email address was registered, however 3CS deny it. Given their track record with our (4) accounts to date, that doesn't surprise me. It took 3 attempts to get roaming activated, each time being assured it was on, and even then we found it wasn't and had to travel across Europe with no phone coverage - luckily I still had my Orange phone with me at that time.

3CS told us to write to the Exec Office... the latest letter can be viewed under the thread '7 months of trouble'.

I have no idea how to improve the service, except to get the (insert appropriate word) at CS to 'think' about what they are saying, not just spout off stock answers from a card. I don't ring them for a pleasant chat, I ring them because I have a problem that needs proper investigation and resolution. To date I have seen no evidence of either.

Your comments are appreciated Cerberus, I wish 3CS was half as helpful.

[Cerberus]

Ok Tiggs I have just read that thread and even I am appauled at the way you have been treated. If I could in some way get your account details then I could give it my full attention. I am contemplating giving you an alternate email addy for me so that I can give you my works email address and then I can sort this mess out for you. Let me have a word with a manager tomorrow and see what I can do if anything without breaching DPA and maybe sorting out some way you can contact me directly in order for me to look into this.

Tiggs I cant make any promises but I will do my utmost to try.

Hang in there!

I would appreciate some comments/suggestions from mods & admins of this forum in ways that I may be able to help this customer out in terms of making contact!

[Tiggs62]

I appreciate your response - my apologies if I came across a little severe at first, but you can see the reasons why.

[Tiggs62]

Hmm, my message didn't appear. I obviously didn't hit send!

I am happy to provide you with my email address, providing it doesn't breech any DPA on this forum (or more likely just get deleted!)

I do appreciate the response - nice to finally find someone at 3 willing to investigate the situation!

[sarahgtaylor]

Cerberus

I pay £5 per month for the TV add on. They tell me all channels are included with unlimited access except for "certain" channels "such as" adult content. There should be a + sign next to the included channels but there isn't. The call centre said not to worry about it as most channels are included. This isn't very reassuring as I am new to 3 and don't want to have to argue over my bill when it arrives. Can you tell me please why there isn't a + sign next to any channels. Many thanks.

[neil-a1000]

Is it possible for 3 to send message settings etc OTA (Over The Air)??

I need the settings for MMS and where to put the numbers for video and voicemail. Have bought an unlocked V3x and a PAYG sim.

Neil.

[Cerberus]

Cerberus

I pay £5 per month for the TV add on. They tell me all channels are included with unlimited access except for "certain" channels "such as" adult content. There should be a + sign next to the included channels but there isn't. The call centre said not to worry about it as most channels are included. This isn't very reassuring as I am new to 3 and don't want to have to argue over my bill when it arrives. Can you tell me please why there isn't a + sign next to any channels. Many thanks.

@sarahgtaylor

Your comment is very much appreciated and has been forwarded to the relevant department. When your bill arrives then contact our customer services and have them apply a credit on your account.

@neil-a1000

It is not possible as we dont have this facility. Again it is a suggestion I have put forward as many other networks can do this. I know O2 can send you those settings via their website. If you bear with me till after todays world cup match, I will be more than happy to give you those settings. However, if you do a quick search on this forum, then you will more than likey find those settings.

A LITTLE HELP MAYBE (http://www.3g.co.uk/3GForum/archive/index.php/t-28425.html)

[kbirc]

Hi Cerberus

I wonder if you could give me some help with a problem I am having on 3, I have a Nokia 6280 and was having the usual problems with the reset etc, however 3 exchanged my phone on Thursday for one with the latest software v3.70 and I am now getting the message 'Error in connection' when I try to phone out, if some one phones me they get diverted straight to voice mail. I have spoke to CS at 3 and they asked me to reset the phone to factory settings, and search for the network manully but this is still not working, the only option now they say is to do another exchange for another 6280.

I would be grateful for any input from yourself.

Keith

[dahis]

Hi Cerberus,

Can you update us on the situation at Three regarding HSDPA?

Glasgow not too long ago told me July/August time.

That still the case?

[Cerberus]

Hi Cerberus

I wonder if you could give me some help with a problem I am having on 3, I have a Nokia 6280 and was having the usual problems with the reset etc, however 3 exchanged my phone on Thursday for one with the latest software v3.70 and I am now getting the message 'Error in connection' when I try to phone out, if some one phones me they get diverted straight to voice mail. I have spoke to CS at 3 and they asked me to reset the phone to factory settings, and search for the network manully but this is still not working, the only option now they say is to do another exchange for another 6280.

I would be grateful for any input from yourself.

Keith

@kbirc
Other than a cold reboot or a master reset, then no. The only option would be to exchange. You may try and cancel all diverts and turn off fixed dialling to see if that helps. The CS peeps have tried there best to resolve it by the looks of things. I will offer more detail tomorrow for you. The trouble with the 6280 is the software, it isn't very clever at all.

@dahis
Again will post more info tomorrow.

[kbirc]

@kbirc
Other than a cold reboot or a master reset, then no. The only option would be to exchange. You may try and cancel all diverts and turn off fixed dialling to see if that helps. The CS peeps have tried there best to resolve it by the looks of things. I will offer more detail tomorrow for you. The trouble with the 6280 is the software, it isn't very clever at all.



Thanks for your reply, I understand the software is flaky (at best), but I thought the V3.70 was the stable version! How would I do a cold reboot or master reset?

Thanks

[M1JWR]

My story
I started a contract in july 2005 via communications direct, it is as follows :
12 months half price +£50 cash by simply sending us your first bill (which i did), all went swimmingly until the january 2006 bill when i was charged full rate, i rang up communications direct, after a increasingly heated conversation,they said they never offer 12 months half price, only 6, shame, i have it in black and white, and they said it was the fault of three ( i know it isent ) and i should sort it out with them, of course i rang three to clarify the situation, they said its communication direct's problem, which i agree, i rang communication direct again told them they were in breach of contract, at the and they basically told me to sod off, i then wrote to them as advised by the trade discriptions act.
Its now june 2006, i dropped the tarrif to the next one down a month later (feb 06), i have heard nothing from communications direct, no £50 cash back , nothing, i think the contract is up in july, and not a moment too soon, the phone itself is on its last legs, its one of those horrid lg 8120 things, it works when it feels like it, big difference to the nokia 6310i i used for the previous 3 years and never missed a beat, and it still works, sorry three i know its not you, but i will never be keen on a contract again and communications direct can go and jump in the bristol channel
, its been a big rip off from them, so after july i will dig the old 6310 out and a simple pay as you go set up, and literally throw the lg 8120 in the bin.
I thought you should know about one of your "dealers" and how they treat people.
regards

[chun_li]

is there any way of having ur itemised billing removed my mum keeps checking the bills and i ger in alot of trouble :(

[alanken_uk]

I just took a contract out with 10 months half price line rental then received a bill showing I was to get 6 months.

The store tell me not to worry by CS have now given me 4 seperate answers and I fear I will get to six months and have a fight on my hands.

I will cancel within the 14 day period but am annoyed as I have been credit checked for nothing.

3's mobile web appears to be little more than wap and I am charged for email despite store staff telling me it was free as long as I used the browser rather than the email client!

Customer Service is pathetic, how many new customers do you lose in the first 14 days?

[harryaldridge]

Hi Cerberus,

A question for you.

I have a Nokia 6280, upgraded a couple of months ago. I have started using the mail service (on the 3g services page) to read emails and not send (which is currently free). But the screen is pretty small and not user friendly for email. I noticed Three is bringing out the Nokai e61 which would be ideal.

1. If i were to get an e61 (from 3 or ebay etc), swap my SIM from my 6280 and purchase a 'mobile office mail' add-on would this work?

2. If i purchased 'Wireless Web 56' in addition, would this include email allowance or would i need to also buy the 'add email' add-on to receive more than 15Mb of email.

3. What is the difference between 'add mobile mail' at £2.50 and 'add mobile office mail' at £5?

4. What is the likely cost of buying the e61 direct from 3? can i part exchange my 6280?

Thanks. Hope my questions are clear and don't sound too silly.

Harry

[M1JWR]

I just took a contract out with 10 months half price line rental then received a bill showing I was to get 6 months.

The store tell me not to worry by CS have now given me 4 seperate answers and I fear I will get to six months and have a fight on my hands.

I will cancel within the 14 day period but am annoyed as I have been credit checked for nothing.

3's mobile web appears to be little more than wap and I am charged for email despite store staff telling me it was free as long as I used the browser rather than the email client!

Customer Service is pathetic, how many new customers do you lose in the first 14 days?
You are in the boat as me, 3 will tell you that they never give 10 months half price line rental, its as simple as that, that lg i have has just died, so i got a k608i that is unlocked out of my own money, as i have found out the contract runs till feb 07, and that will do upto and after the end of the contract, sounds silly, mabye, but its unlocked, so i will stick a payg card in at the end of the day anyway and bye bye three

[eXtremeUK]

Answers below in blue - Ex

I have a Nokia 6280, upgraded a couple of months ago. I have started using the mail service (on the 3g services page) to read emails and not send (which is currently free). But the screen is pretty small and not user friendly for email. I noticed Three is bringing out the Nokai e61 which would be ideal.

1. If i were to get an e61 (from 3 or ebay etc), swap my SIM from my 6280 and purchase a 'mobile office mail' add-on would this work?

Yes - office mail is an app that works on this handset

2. If i purchased 'Wireless Web 56' in addition, would this include email allowance or would i need to also buy the 'add email' add-on to receive more than 15Mb of email.

The diffrent add-ons have there own inclusive allowances - add-office mail currently has no out of bundle data charging so you dont need additional add-ons, wireless web data allowances dont work with it anyway, amd add mail is only for 3 mail not office mail.

3. What is the difference between 'add mobile mail' at £2.50 and 'add mobile office mail' at £5?
the first works with pop3 and imap4 mail accounts ie isp mail, the second is for excahnge and lotus notes mail accounts only

4. What is the likely cost of buying the e61 direct from 3? can i part exchange my 6280?

no idea

Thanks. Hope my questions are clear and don't sound too silly.

Checl out the mail links from www.three.co.uk / planet 3 - theres loads of PDF's that explain all this - Ex.

Harry[/QUOTE]

[deemus]

Hi, I have a query for you if you can help. I am on Kit original tariff paying £60 a month for 1000mins etc. I need to stay on this tariff if I am to stay with three as all 0870/0871 numbers are included in my minutes and I use these a lot for overseas calls. It is time for my upgrade and last year I was given 6 months half price in the form of £180 credited to my account, my question is what is the best I can hope for on upgrade to a 12 month contract this year while staying on the same tariff. Thanks in advance...

[Andrew !]

just a quickie...

i took an 18 mth contract out which started on 4th July but the same day there was an upgrade of the package I signed up for that offers the exact same package but double mins and double txt through the DT1400.

Would your c/s honour the upgrade to this package seeing I havent had my phone 24 hours yet??

Thnx

[jtourettes]

is there any way of having ur itemised billing removed my mum keeps checking the bills and i ger in alot of trouble :(

As far as I'm aware it's legal requirement for mobile phone bills to be fully itemised.

[ricvic]

To Andrew: if you bought in store you could ask store to return and then re sell the phone under any customer satisfaction pledges. If you bought on line you have a right to return the handset under distance selling rules. Contact your seller, but act fast.

[mykiemm]

Andrew: Usually they will change it so long as your within your cancelation period. Which is 14 days if you bought from 3 direct (either in store, over the phone, or on the internet), if you bought it from another retailer it will be 14 days if you bought it in store, or 7 days if online or over the phone.

jtourettes: its not a legal requirement for bills to be itemised, it is only a legal requirement that they invoice you before they take the money out of your account. Chun_li you can call customer services and ask that they dont send you itemised bills (there was talk a while ago of letting people choose itemised billing or not) that is if the phone if in your name, if its in your mums name then you cant. Try getting to the post before her!!

[leekirlew]

I have a question, please have a look at my thread:

http://www.3g.co.uk/3GForum/showthread.php?t=41514

I'm trying my hardest to the N80 on 3 but I ain't get any hellp from either party

[alex000007]

plz cerebus can u post 3g mms settings for the lg u8120
thanks a lot

[planetf1]

Hi. I have a Moto A1000 which is approx 14 months old, ie a little outside 12 month manufacturers warranty.

The joystick has been playing up for a few months - basically just the top falling off. I've never lost it, but a few days ago the entire stick fell off ie it is now broken. The handset hasn't been physically damaged/dropped , just used...

The handset is otherwise in good condition & works. In fact I've not used it that much over the last 3-4 months as I've started using a Nokia 6630 which whilst less functional is faster and well, a better "phone" rather than PDA.

Since I paid around £150 14 months ago I'm not entirely happy... contacted 3 CS
a) First rep said repair only with charge, but try upgrades
b) Spoke to upgrades, but as handset was on 3togo, new h/set expensive. And I already have a full-time 3 contract (VTT700) so not suitable
c) Spoke to repairs again. Mentioned sales/goods act. Rep suggested handset could be collected and examined for charge/no charge/amount to be decided (and that I could opt to not have it repaired and sent back for free)

I've agreed to this, but fully expect to be asked to pay. I don't think this is fair. I believe this handset has had joystick issues. Also it would be reasonable to expect it to last 14 months. (hence sales/goods act applies)

Am I being reasonable?
What's the best route to success. Hopefully amicably rather than taking legal proceedings.

Thanks

[planetf1]

I should add that I might ping motorola to see if they want to be nice, although any legal remedies have to be with 3 as supplier (it was purchased DIRECT via upgrades)

[dave&sophie]

new to 3 and very happy except for one area. I am unable to send a text to either my son of daughter in law on different networks in Australia. I have never had this problem before with other UK networks and have tried all kinds of codes together with their numbers. My local 3 shop are unable to solve the problem and customer services also. Should it be possible and is there anything else I can try.

[3GsInGH]

new to 3 and very happy except for one area. I am unable to send a text to either my son of daughter in law on different networks in Australia. I have never had this problem before with other UK networks and have tried all kinds of codes together with their numbers. My local 3 shop are unable to solve the problem and customer services also. Should it be possible and is there anything else I can try.

3 may not have agreements with these networks. I know it has happened before with other networks.

[planetf1]

Hi there. I have a nokia 6630. It "broke" after 3 months - wouldn't boot. I took it to local CPW who sent it to Nokia and after 3 weeks it was sorted (3's service is SO MUCH BETTER - 3 days and it's done).

Anyway I continue to have
- IMAP email auto-update stops after a while and only restarting the phone (or changing config) gets it going again.
- problems with the browser with certain pages

I suspect a later firmware update fixes this - I think 5.x or 6.x, I currently only have 4.3.18. Postings in the nokia6630 group on this site suggests there are some interesting fixes that may apply

What's the latest version 3 have that I could get a nokia service center to put on there?

My issue is that without a fix, the phone isn't working properly for data... something I'm using it more for since 3 opened up internet access (very nice thanks!)

[spudmail]

We reply like for like so if we receive an email we reply by email and so forth and so on.


Which is why each time I've emailed 3, I've always had CS phone me, even though I said in the email I wanted the response by email (and I have my email address registered on my account!)

[planetf1]

Hi - any chance you could take a peek at http://www.3g.co.uk/3GForum/showthread.php?t=45307 - any comments welcome.

Currently just looking for someone with a 6680 to check the problem is resolved.

[dpsbiker]

Quick question, is there any easy way to cancel 3 add-ons on my 6280, either on the handset itself or on the 3 website?
I have Add Mobile Web Sites 5 activated on my handset but never use the allowance so would like to cancel it.

Many thanks.

dpsbiker

[spudmail]

Quick question, is there any easy way to cancel 3 add-ons on my 6280, either on the handset itself or on the 3 website?
I have Add Mobile Web Sites 5 activated on my handset but never use the allowance so would like to cancel it.

Many thanks.

dpsbiker
You need to phone 3CS on 333 to cancel it. That's the only way!!

[help-me]

Can anyone advise me of the procedure with 3 for cancelling under 14 day money back guarantee. I took out a 18 month contract with 3 and paid £29.99 for the handset. My account was cancelled withinh 14 days and I sent the phone back on tuesday. How do I go about getting my £29.99 refunded? I have called direct sales 7 times and been either cut off or promised a call back which never happens and called cust services (hahaha) 6 times and told they do not deal. I just want my money back. Does anyone have a clue how I go about getting it back? Please help.......x

[spudmail]

Can anyone advise me of the procedure with 3 for cancelling under 14 day money back guarantee. I took out a 18 month contract with 3 and paid £29.99 for the handset. My account was cancelled withinh 14 days and I sent the phone back on tuesday. How do I go about getting my £29.99 refunded? I have called direct sales 7 times and been either cut off or promised a call back which never happens and called cust services (hahaha) 6 times and told they do not deal. I just want my money back. Does anyone have a clue how I go about getting it back? Please help.......x
Try sending an email to customer services and flag it as high priority and see whether you get a call back. Surely if they don't deal with the refund then they can put you through to the relevant department...there is a link on 3's website, or the address is customer.services@3mail.com

[pav]

Can anyone advise me of the procedure with 3 for cancelling under 14 day money back guarantee. I took out a 18 month contract with 3 and paid £29.99 for the handset. My account was cancelled withinh 14 days and I sent the phone back on tuesday. How do I go about getting my £29.99 refunded? I have called direct sales 7 times and been either cut off or promised a call back which never happens and called cust services (hahaha) 6 times and told they do not deal. I just want my money back. Does anyone have a clue how I go about getting it back? Please help.......x

From my experiance your money is automaticly refunded. Once the phone phone has been recieved back at the returns address and booked in and your account cleared. They then send a credit invoice (refund notice) and payment is the credited back via the method you paid them. It can take a couple of weeks to process the refund.

[spudmail]

From my experiance your money is automaticly refunded.
Somehow I don't think the word automatic is in 3's dictionary. I had my services restricted and customer services told me when my account got paid up to date then my services would be derestricted automatically within 6 hours of my payment. 10 hours later and I had to phone customer services to get them to manually derestrict my services. In my opinion, I think you'd be better of badgering them until the refund is paid to you.

[help-me]

Thanks. I dont have any faith left in the company. I will try emailing them now.

[spudmail]

Thanks. I dont have any faith left in the company. I will try emailing them now.
I'm beginning to lose my rag with them as well. Mainly due to the fact that they haven't paid attention to the reasons why I'm struggling with paying my bills on time and also their recruitment policy is extremely poor. I think this might just be my last year with them :mad: :dead: