Cancelling > Whats the procedure?

[plbland]

Hey guys, could any of you who have gone through the cancelling procedure tell me how it works etc? I got my phone from the carphonewarehouse on the 25th of september last year and am now looking to cancel on exactly the same date this year. Do I contact CPW or Three? I know CPW make you write in to cancel a contract with them... if I do it through three will they also make me write in to cancel or will I be able to do this over the phone?

Also, when would be the best time to phone If I want to cancel on the exact date of 25th? Do I phone around the 15th of august and make sure my letter is in by the 25th? (assuming I have to write in)

I am going to get a new contract on three, its just cheaper to cancel and get a new contract, frustrating really! Thanks in advance,

Paul

[3GIAM]

you have to let 3 no 30 days before the end of ya contract to cancle dont worry about the CPW they only suply the phone not the network

[plbland]

you have to let 3 no 30 days before the end of ya contract to cancle dont worry about the CPW they only suply the phone not the network

Thanks.. And will I have to call or call and send a letter?

[3CSA]

call 3 on the 24th and give the notice of cancellation .Writing in letters are useless they take a lot of time to reach and the dept needs to call you back to authenticate you to see you really sent the letter of cancellation.

[3g_man]

Mate, I sympathise completely. I was with 3 for about 18 months, I shant go into it in great detail, needless to say though after 8 months of detailing with their customer services, I only got action involving the chief executive.

What I recommend you do is this:

I dont need to tell you this, but you should phone up customer services as soon as you have a problem. Log all contact names of who you spoke to, time you phoned, how long it lasted etc. All this is excellent backup, as the phone operators in Mumbai are very good (usually) at logging calls.

Right now to what you should do next fella....

1. You've had enough with customer services. I've found that if you phone the Glasgow number, even if you quote a name, you get transferred to the call centre in Mumbai. (This alone shows they have no concept of customer service)

2. Send a letter, addressed to "The Executive Office" and for the attention of Bob Fuller, Chief Executive. The address is, 123 St. Vincent Street, Glasgow, G2 5EA. YOU MUST SEND THIS RECORDED DELIVERY. Sending a letter to Hemel Hempstead, or even Glasgow is useless without it being sent recorded. Three have a canny knack of losing letters of complaint or ending contracts.

3. You will receive a letter "from Bob" within a couple of weeks. Request a letter back in writing by 2 weeks from the date of when you send it. You will then be assigned a customer services person who will, at least, start investigating it.

If you dont receive any letter back, phone up customer services and log a call with them and ask to be put through to the Glasgow Executive office. They'll ask in Mumbai what it concerns, but say clearly I've sent a letter of complaint to the Executive office in Glasgow and expect someone to speak to me as a matter of courtesy.

I hope all this helps anyone with 3 complaints. I went through hell and back with their customer services and threatened to take them to court if they did not revoke my contract. I won, but that was due to the circumstances surrounding my own issues.

I wish you all the best mate, I found out the hard way and took them on myself without any help. If only I knew about this forum ! They are frustrating, but dont give up mate.

[plbland]

Thanks, hopefully it wont come to all that. I will let you know how procedings go, if it takes anywhere near that long then then I won't be returning as a new customer!