Killahurts
10-03-2005, 06:21 PM
Four-day glitch on Vodafone (from Mobile News) :eek:
Parts of the Vodafone network went into meltdown for four days earlier this month. Many service providers and dealers were unable to put through connections.
The network has written to service providers apologising for delays. Dealers have complained of ongoing frustration when trying to connect, port or migrate customers.
They say the situation has caused intermittent problems with connections which take double the usual time to put through.
From January 28 no connections could be put through for almost four days.
Naeem Khokhar, managing director of Cambridge-based dealership Select Telecom said:
"My connections team have been experiencing delays with
Vodafone. But the 96-hour problem caused headaches. Staff were chasing deals that should have already gone through".
Gareth Penman, of Liverpool-based Voice Telecom, was not affected by the four-day problem. but he complains of other delays with Vodafone's systems.
He added:.
"With Vodafone's Sharetime tariffs we have to register an org.id to ensure that all the sharers get free calls.
"That is supposed to take a day. In last few months its been taking about two weeks. Some unregistered customers are paying for calls that should be free.
Some Vodafone service providers were blamed for the delays.
Keith Curran, managing director of Yes Telecom, said:
"We were being blamed by our business partners for their connection delays. So I was really pleased when Vodafone wrote a letter and admitted its share of the blame.
A Vodafone spokesperson said:
"The success of Perfect Fit for Business, has increased demand on our provisioning systems.
"This resulted in some system errors causing delays.
"We are trying to minimise the impact. We are implementing a new system in the next couple of weeks".
Parts of the Vodafone network went into meltdown for four days earlier this month. Many service providers and dealers were unable to put through connections.
The network has written to service providers apologising for delays. Dealers have complained of ongoing frustration when trying to connect, port or migrate customers.
They say the situation has caused intermittent problems with connections which take double the usual time to put through.
From January 28 no connections could be put through for almost four days.
Naeem Khokhar, managing director of Cambridge-based dealership Select Telecom said:
"My connections team have been experiencing delays with
Vodafone. But the 96-hour problem caused headaches. Staff were chasing deals that should have already gone through".
Gareth Penman, of Liverpool-based Voice Telecom, was not affected by the four-day problem. but he complains of other delays with Vodafone's systems.
He added:.
"With Vodafone's Sharetime tariffs we have to register an org.id to ensure that all the sharers get free calls.
"That is supposed to take a day. In last few months its been taking about two weeks. Some unregistered customers are paying for calls that should be free.
Some Vodafone service providers were blamed for the delays.
Keith Curran, managing director of Yes Telecom, said:
"We were being blamed by our business partners for their connection delays. So I was really pleased when Vodafone wrote a letter and admitted its share of the blame.
A Vodafone spokesperson said:
"The success of Perfect Fit for Business, has increased demand on our provisioning systems.
"This resulted in some system errors causing delays.
"We are trying to minimise the impact. We are implementing a new system in the next couple of weeks".