Personal Network Review, 70/30! :)

[FurbleFox]

You know, I'm quite happy with 3 of late, my calls have not been dropping at all, i'm not getting a screeching sound on my phone and they've sent me a much nicer new a925, which is *so* much better than my old a835, but they really do need their heads examining because they could loose out on so much money, They do also need to get a clear, detailed structure for complaints, which all advisors should know, also can people call back when they say they are going to... at the moment, with no data access... It's the one thing i'm considering leaving them for, and getting a PAYG simcard on vodafone. At £2.50 per meg, it's not bad... because I don't want a contract phone and I like the call charges what 3 give me. However, what the hell are CS on in India?

Nothing personal, seriously, some of the staff are really really good, but here's a few examples of things they *NEED* to work on:

Data Protection:
Date Of Birth, Postcode & Phone Number are okay. Nothing further is needed, why keep on asking me questions about my topups.. like I remember my last amount and when, when I use the phone as much as I do. Also, can someone from 3 in Glasgow *PLEASE* send them a list of british short names, i'm called michael on my account, but I *DO* call myself mike, and 3 won't let me into my own account as I don't pass DPA. Any British call centre (such as the one I work in, do allow names like that!!)

TopUp Information
If I call up saying "My3" is not working on my phone, and I can't topup, PLEASE don't tell me to get a voucher or tell me to dial 444. I'm sorry, but your colleagues have topped up my phone before, over the phone.

Website
Please train your staff on your website. They didn't know what to do when I reported a website fault.

Content
*PLEASE* stop aiming your content at chavs! We wouldn't mind some nice diverse bbc comedy clips, traffic information would be nice, cinema listings, some things like technology/gadget reviews and news, such as the register or something on video format too, also some things like clips from the discovery channel would be nice. Also, the bitrate on the music videos needs increasing, it's really poor!

[bleubean]

Your point about content being aimed at charvs seems quite true at the moment!
Ever since Three started the ThreePay gift box scheme in the run up to xmas i have seen "Today On 3" go downhill. Everyday it has football, Mtv, Naked Women and porn, and a jackpot game!

I like that sort of content as much as the next bloke but they could make it a little bit more diverse. IE educational.......imagine they had a "School" icon which provided videos and games...i mean its all possible! Im sure parents would like it if their kid could watch a short video on how to do their times table! for example a singalong type thing!

More kiddy cartoons are needed, like Cartoon Network, Nikelodeon.
More educational stuff like a National Geographic channel.
Regular shows that tell us about what is going on with Three that month!
Interactive games!
Even a shopping section allowing you to browse for electronics, food, clothes etc!
Id also like Three to launch a radio station that u could just stream and listen too from your fone! Requests could be made by a special page!

Im sure all of the above is possible with a little bit of thought and time! I think Three need to shake up their content before it becomes stale and uninteresting!

[gajet]

More kiddy cartoons are needed, like Cartoon Network, Nikelodeon.

Woot Dora the Explorer on your mobile!!!!

[Gueste]

Also, can someone from 3 in Glasgow *PLEASE* send them a list of british short names, i'm called michael on my account, but I *DO* call myself mike, and 3 won't let me into my own account as I don't pass DPA. Any British call centre (such as the one I work in, do allow names like that!!)

I've had this happpen too!

I've recently gone back to 3 on a very nice £11.99 line rental (cashback promo) for 12 months on the vt750 contract with an e1000. I phoned cs yesterday and got through to india just to ask about the now finished free content promo, and was asked for my registered name. They wouldn't accept me as Chris (which i prefer to be called), but instead they needed Christopher! Not a prob though, i suppose.

[Skyblue]

The first time I seen it I was amazed at how much Orange World has on it! Put 3 Services to shame. Also, I believe o2 ask for recent top-up information over the phone too, it's a good idea in theory but as said, hardly anyone will remember unless they've actually topped up a short while earlier.

[dejongj]

Data Protection:
Date Of Birth, Postcode & Phone Number are okay. Nothing further is needed, why keep on asking me questions about my topups.. like I remember my last amount and when, when I use the phone as much as I do. Also, can someone from 3 in Glasgow *PLEASE* send them a list of british short names, i'm called michael on my account, but I *DO* call myself mike, and 3 won't let me into my own account as I don't pass DPA. Any British call centre (such as the one I work in, do allow names like that!!)



Furblefox: Nothing further is needed is not really true...What they do is quite standard practise and I would be wary of any company that does not follow that practise. DOB, Postcode and phone number are quite 'public' details. The last transaction you did with Three is information only you should know. It is not watertight, but a lot better than the previous three...