View Full Version : What to do?????
lgu8120
25-12-2004, 03:43 PM
Hi I have had a billing problem with my account ever since I added video value, basically my account was being charged for the downloads even though I had added video value. I rang them up when I got my bill as instructed and they said they would take the money out which I wasnt very impressed about so I told them I dont really want it taken out but they still said I have to have it taken out then credited back in. So I left it at that. I then rang up today and they said the direct debit has been cancelled which has annoyed me so much because I never asked it to be and the operator never told me he was doing that. I have had enough and was wondering what I can do? Also can someone tell me the official number for the glasgow call centre?
Thanks
bcarty
26-12-2004, 09:48 PM
unless u are are lucky when u ring cs they might just might pass u 2 a glasgow cs but if u dont live so far away from a 3 direct sales shop ie superdrug then go in there direct thats what i do and i have never had a prob with billing when the cs at glasgow have sorted it hope this helps
lgu8120
27-12-2004, 08:50 PM
well does anyone know the number for the glasgow call centre? Do they always sort out problems?
I left Three precisely because of their impossible CS and Accounts teams. They, too, could not keep my two DDs running. They kept cancelling them and when I phoned to complain they said it was me who cancelled the DDs! I cannot politely express how much that irritated me!
Glad to see that their service level has improved then ......................!!!