Sanyo S750 and Bluetooth

[Mark Weston]

I've been reading these forums, reading the PDFs on the Sanyo website, and fiddling with every Bluetooth setting I could find. But, after a week, I've been unable to make anything useful work between my iPaq, my laptop and my S750.

In File Transfer mode I get a brief connection, but as soon as I try to browse a directory the phone comes out of Bluetooth "mode".

In Modem mode I again get a brief connection as the laptop/iPaq sends the *99# dial string, but again the connection is dropped almost immediately.

So, I called 350 3g CS yesterday afternoon. The response - after checking with the "technical team" - was that orange doesn't support using the Sanyo as a modem over Bluetooth, only via a cable link. The reason given was software problems with the phone. If I wanted to know more, I should contact Sanyo.

Having read other peoples' posts here, I'm not completely surprised. But on the other hand, other people have got their bluetooth modems working thanks to the help of 350. That option is no longer supported.

I'm not sure what to do next. I could wait for a Sanyo patch (but will there definitely be one?); and part of me is tempted, because I really like the phone. Or I could make an exchange for the Z1010. Is it as bricklike as it looks? How good is the Bluetooth/modem functionality?

Oh yes, and I'm not happy. This is specifically what I bought the 3G phone for. To find out that the (for me) key functionality is no longer supported is a little aggravating.

Mark

[gajet]

OK I'm assuming you know the basics of this.
Firstly pair the two devices, by using Headset mode to search for the IPAQ, when it is found select options and add to connection list on the phone.
Connection settings for your IPAQ:

modem: Bluetooth Dial Up modem
Baud Rate : 57600

(Ignore a d v a n c e d settings on first page as default are all correct)

County Code: (blank)
Area code: (blank)
Phone Number : *99#

untick wait for dial tone before dialing
Extra dial string command: +cgdcont=1,"IP","orangeinternet"

username: user
Password: pass

Ensure phone is in dial up mode BT and attempt to connect from the IPAQ, works everytime for me.

File transfer mode is broken but usable, ie establish connection, open folder, re-establish connection, open subfolder, re-establish connection, move file etc. roll on USB cables though. although in fairness most file transfering is done via card reader for me.

Also I'd ask a few times on 350, apparently modem support wasnt offered before I got it, so maybe it depends on who you speak to.

[Mark Weston]

Thanks for taking the time Gajet.

However, I have done all that already (several times!) and it ain't working...

I'll be trying CS again to see what answer I get. But I was disturbed by the "we don't support..." message, because it sounded very much like a blanket policy.

Normally I'd just shrug, go back to the shop and say "doesn't work as advertised, give m something else." But I really like the phone!

Hmm.

[gajet]

Your welcome mate, all I can suggest then is your handset maybe faulty, my Sanyo works very well with the above settings, so if you like the handset asking for a replacement is not unreasonable if you know others will work.

Also this we do not support line concerns me too, I don't know about you but it was a specific requirement I mentioned when buying the phone and was sold to me as capable of that function, it seems unreasonable to me then that Orange can sell you an item for a specific task and then distance themselves from utilising it.
Personally I'd stay clear of the Z1010 as too many people seem to have trouble and even 3 never took it on, the other 2 launch phones were without bluetooth and not up to the job, so Orange should be reminded you had little choice in handsets and therefore if you are unable to use yours in the manner it was sold then your contract becomes voided by Orange.

[ddblue]

I had the same problem and the same response so I took my Sanyo back and swapped it for a Z1010 because I needed a working bluetooth implementation. So far I haven't had any problems with the Z1010, in fact I quite like it. It's a bit larger than I'd like but it does do almost everything I want it to and I don't feel like I'm fighting against the phone all the time to make it work.

[Mark Weston]

Thanks ddblue. Unless Sanyo come up with a software patch before I recover from Christmas and get back to the shop, it sounds like that's the option I should be taking.

[ianmeck]

Hi just as an FYI - I tried to love the Sanyo for a while, but after a few calls to 350 was basically told to take it back under the 14 day 3g handset exchange policy!! I can live with my old P900 as the only real reason for getting the Sanyo was to use as a wireless modem - which of course is a pretty painful activity if you can get it working at all.

Am looking forward to the new handsets in the New Year!

[Mark Weston]

Here's an e-mail I got back from Sanyo Mobile after Christmas;

Sorry also for the inconveniences caused regarding Bluetooth on S750. There seems to be a compatible problem between Windows XP in combination with the Service Pack 2 and the S750. At the moment we are investigating this. The solutions are provided on the websites by the manufactures of your PC or your external device. Therefore we kindly ask you to access their websites.

While I'm not entirely surprised at the purely defensive response, it doesn't leave me very optimistic about an early software fix. And it's at least partly BS; I'm dubious about the claim that this is to do with WinXP SP2 - that is becoming the latest "the dog ate my homework" excuse - and anyway it obviously doesn't apply to PDAs.

So, it looks like it's time to take it back. I don't fancy the Z1010, but the 6630 is £120 extra - unless I can shout loud enough that they discount it for me...

Mark

[djack10]

I think Orange have pulled a fast one here because when I got my phone I only got a like for like 28 day replacement and no 14 day exchange. Smells fishy to me, having read these forums I think Orange have clicked they've got problems. I'm gonna stick iy out until near the end of my 28 days, just incase Sanyo/Orange do a patch. Then I'm gonna got back to the shop and make hell.

Does anyone know of a full and detailed instruction manual for this phone ?

[burnsnurse]

I had no end of problems with the bluetooth functions :mad: and after three weeks I'd had enough and took it back to the orange shop. 350 cs acknowledged that there was a known fault with bluetooth and they did not know when there would be a fix.
The shop tried to tell me that as I had passed the 14 day exchange period they could not do anything except offer me another s750 to try. I had done my homework though and had spoken to trading standards and they told me that the position is that if the bleutooth is not working and both orange and sanyo acknowledge this then under the sale of goods act the phone is not fit for the purpose it was intended for and so I was entitled to a full refund and my airtime contract would be null and void. (BTW it is the retailers responsibility not the manufacturers.)
When I told the manager in the orange shop this he went rather quiet then offered me the z1010 in exchange for no charge which suited me and I am now a happier bunny. :D
The moral of this little tale is check with trading standards about your rights before going back to the retailer, you never know what sort of deal they will offer if they think you know what you are talking about !!

[wildfire orange]

Thanks for taking the time Gajet.

But I was disturbed by the "we don't support..." message, because it sounded very much like a blanket policy.

Hmm.

Next time you get this type of response remind the operator of the device policy.......

It basically states, if the item you are using generates or enables the generation of network revenue then Orange will support it to the best of their ability......

Last time i looked connecting a Phone and a PDA/PC together in order to download data via bluetooth generated a revenue....unless i am really mistaken :rolleyes:

[Rotten_Orange]

I reckon we specifically support using blutooth -> headset; bluetooth / modem. Other than that the data team have no involvement.

[wildfire orange]

I reckon we specifically support using blutooth -> headset; bluetooth / modem. Other than that the data team have no involvement.

Most likely, yes, but even that would be more help to a customer than the 'we don't support.....'

I'm not having ago at you about it or anyone that works for Orange, and i understand that the support for Bluetooth is practically zero, what does frustrate me is the way that some operators offer support and there are others that don't, if the info was there in the first place for you to have access to then it might be easier to get everyone to be able to sing from the same songsheet

[Rotten_Orange]

To be fair, it's more a case of what you know, call me up about a sony erricson P910i... I'm near useless.
Ask me about an SPV, all of a sudden i become usefull.

If someone is very familiar with the use of bluetooth chances are they will try and help, but if they don't use it much and only know what they've been trained to thats generally all they can help you with. They only get trained regarding headsets + using as modem.

Thats why it's handy there are places like this :D

[gajet]

What I don't understand is when I got my s750, 350 were all too happy to help me set up using it a bluetooth modem for my PDA, and it worked just fine. I've since had to swap the handset for a replacement s750 and set that up as the last one and it still works just fine.
So if it works at least on some handsets, why not support it? I can't help but wonder how many perfectly functional phones have been returned because the end user did not set it up properly and Orange refussed to attempt to assist them.

[Rotten_Orange]

350 were all too happy to help me set up using it a bluetooth modem for my PDA, and it worked just fine. I've since had to swap the handset for a replacement s750 and set that up as the last one and it still works just fine.
So if it works at least on some handsets, why not support it?

I reckon we specifically support using blutooth -> headset; bluetooth / modem. Other than that the data team have no involvement.

Like i said - We do support that...


You'll have issues with file transfer via bluetooth etc. though...[EDIT - issues with support regarding file transfer via bluetooth]

[gajet]

Yep file transfer is useless.
However customers appear to be calling up for support for modem and being told Orange do not support it.

[dutch_biker]

I just got my HP laptop to use dial-up networking to Virgin using Bluetooth. I note that I don't actually have 3G coverage here, so maybe it only works on gsm? But it does confirm the bluetooth hardware is working.
Couldn't get file transfer to work at all though, the passkey would never confirm.

[dutch_biker]

I still can't get "file transfer" to work, BUT right clicking on the pc bluetooth icon, selecting "send file" and "data reception mode" on the handset did the trick. So what is file transfer mode for?

[gajet]

Getting files off the phone eg Photos for printing.