top up going adrift?

[zatoichi]

hi guys, new to the forum, just looking to see if anyone else has had an experience like mine (and having read other threads, i dont want a flame war!!!)

i recently tried to top up my 3 phone from the handset, which never appeared. i called CS, and had a real hard time; rep telling me i must have made a mistake, and put it on someone elses phone. "how is that possible?" i ask. "well, you must have entered an incorrect number".

"no way" i say " i selected the 'top up the handset you are using' option, and didnt enter any numbers at all". "you must have done" she tells me.

naturally, my first thought was, must be a fault in the three top up system, computer glitch somewhere, something like that? no, the three system is apparently "fool proof" and "infallible", so the CSR tells me. hhhmmm, i don't think anybody can make that claim about any operating system!

anyway, finally convinced the CSR to escalate the matter, and report it to billing. i'll get a phone call in three - five working days. five days passes...nothing. i call CSR again, get cut off four times, and put on hold the fifth for so long my ears bleed, only to be told the "system is down, can i call again?". ok, says i, and dutifully call later. same again! beginning to seethe at this point, i ask if i can have a manager call back, to sort this when the sytem is up. sure.

a week goes by, no call, so i check out the website, and drop an email to support. get one back, saying basically "relax, its in hand, we'll let you know". i send one ack saying "thanks, give me a call please, and could you drop me a line in the post, just to let me know whos dealing?" nothing back.

i finally tried to call the office in maidenhead, and try and speak to someone who can deal with it (customer retention? complaints? must be someone!) and get through to...u guessed it, CSR india! who tells me she IS in maidenhead, untill i pushed the matter...maidenhead, India!

anyway, at my wits end, i dont know what to do, please help!!!!!!

[A1]

anyway, at my wits end, i dont know what to do, please help!!!!!!


Put your 3 phone back in its box, along with the manuals, CD, headset and charger. Put the box in your loft or a suitable cupboard. Nip down to the town and buy a brand new PAYG from any other network provider. #

Sorted.

[somo]

Hi

Have you checked to see if your credit card has been debited? If it has, is there an email address I can contact you on.

[Killahurts]

HandsON says: "Put your 3 phone back in its box, along with the manuals, CD, headset and charger. Put the box in your loft or a suitable cupboard. Nip down to the town and buy a brand new PAYG from any other network provider."

Funny someone else once advised this - in fact you sound more and more like 3GSU every day.

Interesting...

He claimed he used his as a doorstop only as we know he didnt and couldt quite leave 3 alone...

[A1]

HandsON says: "Put your 3 phone back in its box, along with the manuals, CD, headset and charger. Put the box in your loft or a suitable cupboard. Nip down to the town and buy a brand new PAYG from any other network provider."

Funny someone else once advised this - in fact you sound more and more like 3GSU every day.

Interesting...

He claimed he used his as a doorstop only as we know he didnt and couldt quite leave 3 alone...

Firstly, you can leave me out of your personal battles with 3GSU, and you can avoid linking me with him too. I'm big, bad and smelly enough to stand up on my own soapbox.

Now, returning to the actual topic ..... zatoichi did say that he was "at his wits end, and didn't know what to do" - and in the absence of anyone else giving suitable advice (including you) I reckon I'm pretty much on the nail on this one. It may be that there are others who agree, and those who may not. But if its not working then there is simply no good reason to keep on kicking the dead horse. It aint going anywhere. Go get yerself a new horse, but advisably not from the same stable.

3GSU possibly can't leave 3 alone because he, like all of us, can see the potential for a good quality 3G service provider. But some of us will not be apologists for H3UK's appalling quality to date (service, network, handsets et. al.). Others will be quite content with some elements of H3UKs service although I've yet to see much satisfaction being voiced about their CS.

Up until now H3UK has had the field all to itself - and so the choice of supplier for continued [proof of concept] trials has been somewhat limited. That, as we all know, is now changing. Good.

And so I stand by my piece of advice to zatoichi. Perhaps you, or anyone else, can advise zatoichi to the contrary? The silence so far has been deafening :) which, in present day party politics, would mean mass agreement with my sentiment. N'est pas?

[Killahurts]

Not really.

Just cant be bothered having a debate with somone who tells me not to nail his colours to the mast of 3GSU, but then goes on to put 3GSUs point of view for him...

Very strange.

And i do dispute your advice to just go out and sign up to any other network.

I mean whilst Voda may have had a decent 3g launch - Orange appears to be having major problems.

45% of those people that have voted have said their 3g handsets - of all makes - have been causing them problems by not showing calls that go straight thru to voicemails. Even when on full signal.

And theres loads more people that have said they have had this problem but have still to vote.

So i would be v wary of Orange 3g at the mo especially the z1010 and the Sanyo.

[rossonthenet]

Got no probs with z1010 and Orange 3G.

[A1]

Not really.

Just cant be bothered having a debate with somone who tells me not to nail his colours to the mast of 3GSU, but then goes on to put 3GSUs point of view for him...

Very strange.

.

I am not debating with you. I am putting my opinion forward. Note, it is my opinion, not that of your arch nemesis 3GSU. If you really have trouble with understanding that simple fact, then it is your problem, not mine.

You are quite entitled to "dispute my advice" - that is the wonderful world of free speech. I respect your dispute as much as I respect the opportunity to express my opinions and advice freely for others to take or leave as they see fit.

[Killahurts]

Funny that I thought a debate was when people had an exchange of opinions.

And seeing as you highlighted my comments and took issue with them I really would have thought that fitted into this category...

[A1]

Funny that I thought a debate was when people had an exchange of opinions.

And seeing as you highlighted my comments and took issue with them I really would have thought that fitted into this category...

Err, not quite. If you look back, it was you who initially highlighted my comment to zatoichi in the first place. It was you who initiated a critical comment to me. Merely because I said something contrary to what you believe. Until that point, I have held no other exchange with you.

To your first point, a debate is an exchange of ideas and opinions, correct so far. However, you took it upon yourself to make the accusation that I "sound more like 3GSU each day" and further that I "put his points forward for him". I do no such thing - I speak for myself only.

However, this is all getting rather pointless and I would rather you leave the matter where it is. I am content to agree to us holding conflicting opinions as is our unalienable right at this stage in the UKs history.

[Killahurts]

Oops - you know i wasnt aware that a debate could only take place if you started it!

And since when has you "sound more like 3GSU each day" been an accusation - unless of course you are saying that being 3GSU is a negative.

My comment was merely an observation. The two things are worlds apart.

And as for you dont put 3GSUs points of view forward when you explain why he cant leave 3 on his behalf I kinda think they are one and the same...

[A1c]

Above..... another wothwhile contributer antagonised and bullied because his views differed from those of a known 'flamer'.

How many worthwhile new contributers have to offended/leave before action to remove persistant poisonous personal remarks appears?

[Killahurts]

Oh and your comments above arent antagonistic or bullying?

And for the record a number of people have said that are leaving this board and others as a result of your actions. Funny how you forgot to mention that...

[A1]

And as for you dont put 3GSUs points of view forward when you explain why he cant leave 3 on his behalf I kinda think they are one and the same...

You might want to back that up with a specific citation where I "explain why he cant leave 3". OTOH, leave it, I really cannot be bothered with this utterly futile dialogue anymore. I completely fail to see for what reason, other than your own personal hangup with 3GSU, you choose to continue to attempt to bait me for one of your already well known flame wars. We have both had our say on the original matter - now you try and drag off topic and to your own personal agenda.

I am not interested, thanks all the same.

[Killahurts]

Happy to!

You posted this in this thread on the 2/1: "3GSU possibly can't leave 3 alone because he, like all of us, can see the potential for a good quality 3G service provider."

Why do people not read their own threads before laying down challenges???

[A1]

Happy to!

You posted this in this thread on the 2/1: "3GSU possibly can't leave 3 alone because he, like all of us, can see the potential for a good quality 3G service provider."

Why do people not read their own threads before laying down challenges???

Firstly, you raised 3GSU in the topic when you accused "...... you sound more and more like 3GSU..... ". In my retort to your message I merely referenced your previous comment.

Do at least try to understand what people write before jumping in with your incorrect conclusions? The keyword in my comment that you reference is "possibly", it defines the context of the comment entirely - I have not specifically made 3GSU's point for him at all. Rather, I have clearly suggested that 3GSU "possibly" is like all of us (including yourself) in keeping on with H3UK despite their appalling deficiencies because all of us (including yourself) can see the potential. Now if [as you seem to insist that] I am indeed raising 3GSU's points then I am also raising them for all of us (including yourself). Evidently, people have walked away from H3UK for good. Others, including early adopters like myself, have persisted with a continued assessment of the technology and the company. The latter is significant to my comment that you choose to reference.

I believe that is clear enough in the original comment and that your interpretation is incorrect, possibly so because of your own personal battles with and prejudices against other forum members.

Your futile clutching at straws simply to start an argument with someone you do not even know is very tiresome indeed. I'd wager that you wouldn't do it [start an argument] to a stranger face-to-face in the pub, you wouldn't do it in the high street. I would, however, always offer an opinion or advice if I was asked publicly or individually as Zatoichi did in this thread. I really wish you would cease and desist in this respect.

Footnote: I am wondering why on Earth it is that I am finding myself attempting to justify myself to you. Then it occurs to me that possibly I am able to help a fellow human gain a clearer understanding of how to correctly interpret the correct use of the English language. In that alone, I have been happy to oblige and indulge you.

That said, I think this thread has gone way off topic to the point where it really serves no other useful purpose. It should be closed.

[chaos77]

AHEM! :p to get back to the topic! did you ever get your problem sorted?

[Singing Cherry]

there's a new voucher line for problems with top-up vouchers, it's based in the uk!
0870 733 0333, option 2, option 3. Hope this helps.

Hint: As far as I know, it opens at midday, so don't try calling before then, you'll get india!

[A1]

Number stored for the inevitable call when my daughter's top-up goes wrong. She did, however, successfully not only top-up but also add-on also :)

Cheers for that very useful information.

[3buyer]

use the liverpool call centre!! it worked for me

[motoman]

May I ask how you can choose which call centre to use 3Seller?

Tom