Welcome Call

[frazzel]

Bit of a shock, got a welcome call from orange in regards to my experince so far and issues I may have had. Was surprised by that, but hey its nice to get that kinda touch from a global company. Good on them 5* :D

[jbroek]

i have 3 such courtesy calls yesterday......

[adam.wetzel]

Likewise. They called me twice yesterday (oddly, about five minutes apart, from different operators!) I was really impressed that a corporate giant actually seems to care about customer service, at least related to their new 3G service. I've been an (ambivalently pleased) Orange customer for about three years, and I'm glad I waited it out for their 3G services.

They seem to be truly concerned about getting this one right.

Good on 'em.

[gajet]

Recieved my courtesy call today, mentioned my hassle with Bluetooth, they phoned me straight back by landline and within 30 mins problem was solved. Impressed.
Imagine this with 3
CS. Hello we are phoning to see how you are finding your new phone?
Cust. Well actually I keep loosing calls and get this strange screeching sounds.
CS. Is the phone turned on?
Cust. er yes I'm speaking on it
CS Well then it must be allright then...................
(cut off)

[frazzel]

LOL yes thats 3's personal touch gajet. Well its good to see that operators are trying a new method of communiction to customers ;)

[Looney]

lol !, I reckon it'd be more like

long silence ..............

(indian accent ) - "thank you for calling three, how may I help you"
Customer - "Er - you just called me !"
(indian accent ) - "I will have to ask my supervisor " (cue Norah Jones)
(slightly different indian accent ) - (20 minutes later) "Thank you for calling Three, How may I help you ? "
Customer - "You called me"
(indian accent ) - "okay , please wait a moment"
Click .............. (hang up )

[DaveC]

Why has miffed brought this positive thread on Orange round to a negative one on 3? But then his title of professional Three Hater seems to suggests this is how he makes his money.

I'm in the Orange and 3 threads and I hope I post appropriately.

I'm glad Orange are getting things sorted out. They were particularly bad at communication when I was on the 3g trial. So if they are pulling things round -- well done

[Looney]

Why has miffed .......



He hasn't , open your eyes :eek:

The two posts before mine turned the subject to Three

[frazzel]

Well im a user of both Orange and 3, but I wont go on otherwise the the post will change the subject in hand, seems to happen alot on here of late ;)

[adam.wetzel]

Recieved my courtesy call today, mentioned my hassle with Bluetooth, they phoned me straight back by landline and within 30 mins problem was solved. Impressed.
Imagine this with 3
CS. Hello we are phoning to see how you are finding your new phone?
Cust. Well actually I keep loosing calls and get this strange screeching sounds.
CS. Is the phone turned on?
Cust. er yes I'm speaking on it
CS Well then it must be allright then...................
(cut off)

I don't know about 3's customer service at all (I think I may have held a 3 phone in my hand once, but I'm not quite sure), but honestly, the original post quoted above made me laugh! Not as a particular dig but as a commentary on the state of customer service in most sectors of the technology market altogether.

... Because after all, that sort of interchange is what we've all come to expect from tech support for ANYTHING, whether it's phones or toasters.

Which brings the whole thing back to the subject of the thread:

Hats off to Orange for the checkup call(s) and for the amazing gift of direct-to-a-human 350. Those have done more to solidify my business than a cheap rate plan ever could have. It's just a pity that their 3G customer service philosophy doesn't seem to be spreading to other areas of the tech sector.

Cheers,
adam

[3gtrooper]

Indeed looks like they took a leaf out of Vodafone's book on this, good to see the two major 3G networks using this as an excuse for great service.

[frazzel]

sure does, gave them a few comments on what to improve on. I