View Full Version : Help!
3G_MUST_GO_BUST
09-12-2004, 03:38 PM
Hi All,
Hopefully somebody here can help me.
I need out of this contract.
To sum it all up:
I can not get enough signal to sustain 1 ph :mad: one call. At home or at work, only in Reading Town Centre. (in the 3 shop beleive it or not).
There must be a floor in their contract. Somebody must know!
I don't mind paying for a contract that works I really don't, I have been paying Vodafone for 5 years, then I decide to give 3 a try.
THE BIGGEST MISTAKE OF MY LIFE.
When you have a problem you have to deal with the thickest mupputs going in the shop. Then, when they can't help you they tell you to call customer services. Then you explain the whole thing again 3 TIMES to an Indian Muppet. Now I have a phone I can't use and I can't cancel the contract.
If any body can offer some advice please do!
Matt
Very Pi**ed off 3G Customer
3//JimmyD
11-12-2004, 08:07 PM
Firstly, you're not going to get anywhere by calling me a "thickest muppet".
Secondly, what handset do you use?
I'm sorry to hear you've got problems. It sounds like a problem with the radio stack in the handset, because we have good coverage in the Reading area. Get it sent off for 3 day repair.
Oh and sorry, but 3 won't be going bust anytime soon. :)
Way to get help from people pal....call them muppets =) It is not the guys in the stores causing these problems for you so why dont you just lay off them hey!
dereal
03-01-2005, 06:26 PM
1) Complain more to 3 CS ( my old ntl bill had over 35 calls to 3 in one month)
2) Speak to your dealer... ( some are good some are idiots spec CFW!)
3) email bob.fuller@three.co.uk they`ll contact u and tell u to ring them bk on 333...
but there direct line is: 08707330295 so u skip 3 CS... .. ive just got out of a 3 contract... within 8 days from speaking/emailing the dirrectors
Or go to http://www.otelo.org.uk and make your complaint to the Ombudsman. If H3UK are not listening to you then, as members of Otelo, they are obliged to listen to the adjudication of the Ombudsman. More people should go to Otelo and maybe H3UK will start to do something about their copious technical and operational problems and issues.
Footnote: 3 must not go bust - they must fix their faults.
Mr_white
19-01-2005, 10:58 PM
3G_MUST_GO_BUST you are 100% right they are muppets, also they are lying b*st*rds that can't accept their mistakes and blame us for it. I left 3 for Orange and I couldn't be happier.
They claim that roaming is automatically activated in ThreePay, it even says in the in the ‘Stuff You Can’t Do Without’ Important information booklet. Where on Page 4 it clearly states that:
“ThreePay customers’ international roaming capability is already activated – visit three.co.uk
to see which countries you can roam in and the cost.”
Go ahead and look you muppets.
Yet they deny this and say roaming is not availible on ThreePay.
This is blatant example of false information, people who work in 3 are a devious lot aren't they.
3rd Generation "phones". 3rd world workers (more like w*nkers). 3rd world "service".
3 is the magic number for muppets.
10 points for tarrifs, -3 points for service.
Go F**k Yourselves 3.
You were not impressed then?
3//JimmyD
20-01-2005, 06:39 AM
3G_MUST_GO_BUST you are 100% right they are muppets, also they are lying b*st*rds that can't accept their mistakes and blame us for it. I left 3 for Orange and I couldn't be happier.
They claim that roaming is automatically activated in ThreePay, it even says in the in the ‘Stuff You Can’t Do Without’ Important information booklet. Where on Page 4 it clearly states that:
“ThreePay customers’ international roaming capability is already activated – visit three.co.uk
to see which countries you can roam in and the cost.”
Go ahead and look you muppets.
Yet they deny this and say roaming is not availible on ThreePay.
This is blatant example of false information, people who work in 3 are a devious lot aren't they.
3rd Generation "phones". 3rd world workers (more like w*nkers). 3rd world "service".
3 is the magic number for muppets.
10 points for tarrifs, -3 points for service.
Go F**k Yourselves 3.
a) Roaming was disabled because people were running up huge bills on Prepay in other countries and refusing to pay them.
Retarded people ruining it for everyone = massive company loss = having to make unwelcome decisions
b) The booklet you have is obviously out of date. Feel free to come into a Threepoint and exchange it for a new version. If the document you refer to is on the Three company site, please let me know and I will see if I can have it ammended.
c) Actually, from a meeting with 28 3point staff in head office yesterday, I noted how many of them were honestly willing to help, wanted to see the problems ironed out and were more interested in creating a company they can be proud of (and I know we all are already) than what ends up in their pockets. If you think 3 staff are "3rd world workers (more like w*nkers)", then look elsewhere, because I assure you you won't find a similar retailer with such honest, hard working staff, who walk into work proud to work for Three.
d) every network had teething problems for the first few years. No network has ever risen as fast as 3 has, though. The general public forget how hard it is to start a company from scratch, install over 10,000 radio sites accross the UK at the protests of violent, angry locals (who then moan when they can't get signal), using a new technology (3G) and getting it right from the start. And I think for all of Three's shortcomings, it's still damn impressive how fast it's risen and how many customers *are* happy with the service considering.
"Roaming was disabled because people were running up huge bills on Prepay in other countries and refusing to pay them.
Retarded people ruining it for everyone = massive company loss = having to make unwelcome decisions"
Not that i've taken a prepay handset out of the UK, but, How does someone run-up a huge bill using prepay, I looked at 3's website they even have a international top up line.
You beat me to it jman. I'd love to find out how to run up a bill on Threepay :) Post it on here 3//JimmyD and I'll dig my used Threepay USIMs out of the bin.
Kiggs
20-01-2005, 07:22 AM
Have you thought that mabey he's on about people who are on contract?
Mr_white
20-01-2005, 03:53 PM
Hi Kiggs, I was talking about ThreePay customers.
Mr_white
20-01-2005, 04:02 PM
You're right tojo, 3//JimmyD is a dumbo.
3//JimmyD obviously has an IQ smaller than his shoe size. He (assuming he is a man) obviously doesn't read all the forums and doesn't realise that many Three customers are not satisfied with the level of service. Makes me wonder what the chairman or CEO of Three is like, probably a retarded chimp. It Doesn't matter now, I already left Three and good riddance.
3//JimmyD I'll stop by your Three point and collect an "updated" booklet and shove it down your throat, then you able to the taste the sh*t that Three dispenses.
Have you thought that mabey he's on about people who are on contract?
Well, initially I thought that, then I re-read what he had said "Roaming was disabled because people were running up huge bills on Prepay in other countries and refusing to pay them.
Retarded people ruining it for everyone = massive company loss = having to make unwelcome decisions " and then responded accordingly.
Either 3//JimmyD has grasped the wrong end of the twiglet (which I doubt as he used the term prepay) or he's been on drugs of late. Hence my posting.
Mosser
20-01-2005, 06:52 PM
Where's a moderator when you need one ?
Threads with abusive postings and threats like Mr White is making against JimmyD really shouldnt be allowed on this forum
Time for me to find a more friendly forum i think
It is not the Forum Mosser, it is the poster who is at fault. So don't leave just yet awhile :)
While Mr White's sentiments can be forgiven - perhaps the way in which he expressed them cannot be so lightly entertained.
However, H3UK are certainly a very frustrating company to do business with. I wonder how many people [read Customers] they have alienated through their rank inefficiencies - which I would contend put any real technical network issues into the pale. As the network improves, their CS and other back office operations do not. The Mumbai operation is an abysmal failure in Customer Service - I don't care how good it looks on the balance sheet. Mumbai CS is a total liability to H3UK and will do them untold harm if left unchecked - and there is little optimism to suggest that they will resolve the issues in the Back Office and Support areas.
chanaaf
20-01-2005, 07:20 PM
Oh dear. :confused:
3//JimmyD
21-01-2005, 06:52 PM
Ok guys, listen.
I apologise for the misinformation. I was indeed getting confused between contract and 3pay. I was thinking about the £150 deposit, which quite a few people have to pay nowadays if they want to use roaming above their credit level. Credit levels have changed recently to be much lower because people were running up huge bills.
I know it looks bad when an employee gets something wrong, and please remember that I don't speak on behalf of 3, nor am I at work when I write this.
Please note, however:
Tojo, I did not call all 3 customers retarded. It is the minority of people who use international roaming thinking it will come out of their minutes that I am amazed by.
Mr White, Ramming a leaflet down my throat won't help, but I wish you would pop in and do so. They don't get the internet in jail.
Kiggs, thanks.
Hands0n, to tell the truth, I finish work at 3 at 7pm, after dealing all day with an angry mob. I get home by 8:30pm, mentally exhausted. By the time I post on this forum, i *feel* like i'm on drugs. I'm sure you all know how easy it is to make mistakes due to tiredness - hence the 3pay/contract confusion. The Chernobyl disaster happened during a night shift :)
What i've come to realise is that wheras I go home and go from a 3 employee to a human being, a lot of you are still angry customers (and rightly so, in many cases) 24/7. This means that whilst I came to this forum wanting to chat, and help where I can, because I made out from the start that i work for the company, i'm treated as an employee 24/7, and that's not what I want.
From this point, i'm going to be getting back from work and going to bed. You won't see me for dust. Moderators, please delete this account, it won't be used again.
Thanks to those of you who have helped me feel welcome "with the devil on my back", and i've learnt a lot from the things posted here.
Later.
3//JimmyD - Maybe you'll read this, maybe you wont.
It is unfortunate that your optimism has been somewhat crushed. But really what could you expect. If you have quietly monitored the forum for any short period of time you may have gained the impression that the people on here are generally not entirely happy with the service they get from 3. The tariffs are compelling, and for many the network service has improved to a commendable degree - myself being a case in point - such that they are switching [back] to contract agreements. That is good.
However, noone can satisfactorily explain away the sheer drudge that is 3's Mumbai-based Customer Services. It is awful beyond comprehension. It is hard to retain a sense of composure when talking about or writing about Customer Services. There are technical issues with them also - why do customers still get cut off mid-call to CS? Is that really acceptable to 3's service quality? I was quite relieved to be cut off three times in 15 minutes tonight trying to resolve an issue with a new Threepay Motorola a835. The issue is not resolved, I'm trying out the suggested "remove the SIM sir, clean it with a dry cloth and leave it for 15 minutes before trying the browser again" !!! If that does not work then I can reasonably expect multiple cut-offs before I can hold a call to a CS rep long enough for the next suggested course of action. Nothing has changed from the 9 months or so ago that I binned 3 for precisely the same reasons - crappy Customer Services.
But, you're gone so I guess I'm talking to myself or at least amongst peer victims.
Good luck in your next forum :)
"because I assure you you won't find a similar retailer with such honest, hard working staff, who walk into work proud to work for Three."
seem to remember not too long ago staff in the 3 points selling reconditioned phones as brand new, and pocketing the money. how many were fired as a result of that? the link et al must have a real bunch of problem staff if the 3 point crew are so honest in comparison to staff from these similar retailers (or maybe u just meant similar retailers as in mobile phone stores within a drugstore, can't think of any others, so yeah, maybe they are honest in comparison).
stickystickman
30-01-2005, 07:21 PM
3 really should go bust for the utter contempt they show to their customer base, however, it is probably unlikely.
But, and you heard it here first (probably), maybe the days are numbered for 3 and Hutchison will cut their losses and run. They've invested heavily in a failing poor 3g network and have partnered with O2 (who haven't got a 3g network of any substance). Whats the betting Hutchison sell up to O2 who then integrate 3's network into their own and overnight they'll have the biggest 2.5g/3g integrated network in the UK!
Then the big 3 (sorry t-mobile don't count) will have cornered the UK 3g market and will bang the prices up!
Just a thought!
mw666
30-01-2005, 07:52 PM
what a cool thred its jus one big slagin match
User Has Gone
11-02-2005, 03:04 PM
3 really should go bust for the utter contempt they show to their customer base, however, it is probably unlikely.
But, and you heard it here first (probably), maybe the days are numbered for 3 and Hutchison will cut their losses and run. They've invested heavily in a failing poor 3g network and have partnered with O2 (who haven't got a 3g network of any substance). Whats the betting Hutchison sell up to O2 who then integrate 3's network into their own and overnight they'll have the biggest 2.5g/3g integrated network in the UK!
Then the big 3 (sorry t-mobile don't count) will have cornered the UK 3g market and will bang the prices up!
Just a thought!
Although it's just a thought, it's one i think might be quite viable... The only thing would be licence regulations, one operator is not allowed to hold two licences. It would mean that another new operator could come into the frame... I think it's a interesting concept, the more I think about it the more I can see it happening.
3mole
13-02-2005, 11:04 PM
Canning Fok the man behind hutch whampoa always sells off his stuff. Watch this space
archieworld
06-06-2005, 07:56 AM
lol !! ask me if i could help !!