3 Services Down??

[graale00]

Good Evening All,

Right I have been trying to access 3 Services for the past few hours, and all I get is an error message, "Cannot Connect", anyway after another try I found my dad's 616v so tested to see if it was the same, low and behold, "Cannot Connect".

Does anyone know what 3 are up to in Coventry???

[new2three]

I think it is caused by base station upgrade.

[Geoneil]

Well, it appears to be a national thing (I'm in Gateshead and I had the same problems)

I'd have thought a local base station upgrade in Chichester would only affect service in Chichester, (that's where new2three is based and apparently that's what CS told them, CS mentioned nowt about an upgrade in Tyne & Wear, I got told to do something that didn't work although it appears to be back on now)

My guess is Services went 404 for a bit and have come back on - server crash, happens on the net

[A1c]

Usual network nonsense... 3 sevices are a luck bag at best.

[new2three]

You are might also be going through an upgrade. What did CS tell you

[dj1471]

Yep I'm in Manchester and had the same earlier. My phone has now got no network at all so I can't check at the mo...

My LG often loses its network completely despite having full 3G and 2G coverage. If I manually log it back onto either 2G or 3G its fine...

UPDATE: having logged my phone back on, 3 Services is now working.
So now Today on 3 is greeting me by asking if I "Fancy a bunk?", presumably meaning that if I do I should buy their top shelf content... :confused:
Funny, I thought children could buy 3's phones too...

[new2three]

Anyone care to suggest what is going on

[graale00]

Any network engineers out there???

[new2three]

Maybe the man from Orange knows the answer

[graale00]

lol, usually does

[graale00]

Hello everyone just to update Coventry is back up and running

[new2three]

Hallo all you night owls

My bloody browser down in Chichester

[Jut]

Portsmouth just went down........none of the 4 3G phones in this house have any signal.
Happened about 30 min ago

[new2three]

Well you guys anyone know what is going on with 3 browser/services.!!!!!!!!!

[Looney]

I could tell you - But you won't like it ;)

[Geoneil]

Haven't a clue (http://www.3g.co.uk/3GForum/showthread.php?t=10740)

My problem is getting the thing to respond (ie, the cursor moves left when I push the joystick left, not 5 minutes afterwards)

Triangle key defaults to a preloaded Services menu, go into Today and the progress bar goes right to completion... then I'm told I'm in a Picture & Text Area (as usual)

[Looney]

Oh that ! wouldn't worry about that - new2three promises to leave most days

[Geoneil]

I've just received my text alert diverting me to the football page on 3...

Currently "Waiting for Reply"

(I'm also on hold to 333, why I'm calling them I have no idea, a long wait in store if it's national, guess they haven't finished with that base station upgrade down where new2three is, eh? :D)

[new2three]

Keep To The Thread M8

[Geoneil]

Still waiting for Reply on the football vdeo page

Still listening to Norah Jones

Every base station in the country must be getting upgraded at once, it's the only answer!

[Looney]

I am now getting "you are outside the video service area - these services are available "

Fine - only I am NOT outside the video area and those services ARE NOT available !

But hey ! whats going without any services/messaging for 36 hours(that i've noticed)

Really shouldn't be so hard on the poor dears - After all , they are TRYING to run a network , not their fault they are useless ,

Let's just keep sending them our cheques and hope one day it all goes right by itself one day

[new2three]

My browser down, it must have happened about hour ago !!!!!!!!!

[Geoneil]

Well, after a call totalling 21 minutes (20 of which were spent on hold) there are still no services no Today on 3, the link in the text alert 3 sent me doesn't work and the man in India refused to believe that I was in a 3G coverage area (all 5 bars and the 3G icon clearly visible on my handset)

No mention of an upgrade of any kind

Just a suggestion to take my handset down to a 3 store and try my USIM in a different handset to see whether it's the handset or the USIM (it's neither, it's the network!)

[new2three]

Yes dear boy very curious. Well its in the lap of the gods now.

(How do you do that lovely thick writing. I did that at school but forgot)

[new2three]

Ok guys so its not a upgrade, well its the phones so we will all have to take them back to 3 store tomorrow.

[graale00]

The My3 Top Up WAP service is down.

[Looney]

Ok guys so its not a upgrade, well its the phones so we will all have to take them back to 3 store tomorrow.


bit of a coincidence that all our phones have come down with the same problem at the same time - don't you think ?

Come on - admit it ! Threes network sucks!

[new2three]

3 Network sucks, so does orange, T Mobile, 02, Vodafone,

But how does sucking affect people not being able to use their browser.

Is that particular problem covered by insurance !!!!!!!!!!!!!!!!!!!!

[graale00]

what! New2Three your chattin tosh.

Of course its something to do with the Network, but Miffed I disaggree with you saying 3 Sucks, if they suck so much stay out of the 3 Forums

[Lankdog]

SO you you guys know...as far as im aware there havebeen no problems down south, and when i mean south i mean brighton...when i say brighton i mean more specifically...west side (of hove). I used to live in brighton center pretty much, no probs there, was in town center pretty much every day the last couple of weeks...no probs...and defo no probs in hove!

Maybe it isn't so national!

[new2three]

Sorry Graale00 but a couple of posters are slagging me off (Flaming) for what I have said in support of 3 in the past. I find the best thing to do is agree with them. Maybe then we can continue with the original thread.

[Geoneil]

Sorry Graale00 but a couple of posters are slagging me off (Flaming) for what I have said in support of 3 in the past. I find the best thing to do is agree with them. Maybe then we can continue with the original thread.

Happiness is seeing a well-aimed insult hitting your target with a satisfying THUNK

[JJUK]

Services are down in Birmingham too. 2 phones both with full 3g signal but browsers say i'm in a picture and text area.

[Geoneil]

Seem to be down all everywhere, and it's been a good number of hours too.

3 told me to take the phone to a shop to see whether the fault is with the phone or the SIM (I know where the fault is, it's with the network) if that's what they've been telling everyone (which I doubt) then 3 shops across the country are going to be very busy. I'll be gpoing there anyway, the shop staff are more likely to listen.

[new2three]

My browser is still down.

[new2three]

Lankdog I live in Chichester, and I too have good 3 coverage.

[18736]

UPDATE:

I have just called the dealer support centre in Glasgow. Apaarently THERE IS a fault. A network server in Birmingham has gone down, possibly affecting users nationwide. Engineers are working on the problem now. It is a priority 1 issue - normally priority 1s are resolved within 3 hours, so fingers crossed.

I will update you guys if I see services re-enabled!

[Geoneil]

Cheers 3seller :D

Like I said, on 3 dealers and shop staff > Customer Services (something 3 need to sort out I think)

[18736]

ta neil. i try my best.

[18736]

UPDATE:

Services are back on. My3 is still off though.

[18736]

UPDATE:

The services grid is now available, but actual individual downloads are not, as yet.

My3 is also still offline.

Will try and keep ya posted.

[graale00]

Typical!!!

[new2three]

My services are back.

[graale00]

3mail fine

[18736]

I think most stuff is back now, except My3

[new2three]

Any reason why so many problems with the browser !!!!!!!!!!!!!!!!

[18736]

Any reason why so many problems with the browser !!!!!!!!!!!!!!!!

Hi

For the "reason", please read my post further up.

Also, 3 have told me that My3 will be offline until perhaps midweek. Sounds like a different server problem.

However, you can still call CS and they will tell you your allowances, or try My3 via the 3 website.

[new2three]

Ok sorry and thanks for keeping us informed

[A1c]

Looking above you'd think something like BBC-1 had gone off air or the like!

Anyway - I have full services including My3 and remaining minutes etc - checked - working fine @ 11.25PM

[Ice_Returns]

I reckon the services now load quicker, what do you reckon ???

[18736]

Looking above you'd think something like BBC-1 had gone off air or the like!

Anyway - I have full services including My3 and remaining minutes etc - checked - working fine @ 11.25PM


Hehe. Which means you have full 3G coverage. Something you said you struggled to get at your home location.

hehe

[A1c]

You'll be pleased to note that I have a signal (3 bars) but the silly 3 services are 'Unavailable - please try later" at this time.

Oh well - nothing new!

Thankfully I have broadband!

[18736]

Yeah... and don't forget you have Sky too!!!!

Sky must be a subsidiary of Vodafone or Orange.

Perhaps you get bulk loyalty discount?

[Geoneil]

Looking above you'd think something like BBC-1 had gone off air or the like!

Anyway - I have full services including My3 and remaining minutes etc - checked - working fine @ 11.25PM

Well for us 3 customers, 3 services going down is a bit like BBC 1 going off air... back in 1953 when they were the only channel going!

Services were off through the day... and instead of a "You're in a Picture and Text Area" we're now getting a "Normal service will be resumed shortly" message... The menu for Today on 3 is up... but none of the links go anywhere :(

[A1c]

I dont see what the fuss is about - its been like that for ages!

[18736]

Well for us 3 customers, 3 services going down is a bit like BBC 1 going off air... back in 1953 when they were the only channel going!

Services were off through the day... and instead of a "You're in a Picture and Text Area" we're now getting a "Normal service will be resumed shortly" message... The menu for Today on 3 is up... but none of the links go anywhere :(

Please could you ring CS and let them know, Neil. It may be specific to your area / handset, or could be more serious.

I DID ring for people the other night, but it is better if more individuals do it.

Ta.

[bleubean]

Im in Sunderland Tyne and Wear and i had no problems until about 11 oclock last night (15/11/04) and when i tried to access anything to do with "Quick Play" or video content it sed something like "Sorry, normal service will resume shortly" and ive still got the same problem........Wonder what the hell Three are up to?!

[Andy Cripps]

........Wonder what the hell Three are up to?!

Probably an extended session of ass scratching! :D

[bleubean]

haha more than likely!